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April 2024 by Lisa C.
Good customer service inside store. Associates are there to assist but don't pester you for a sell. However they have the worst exchange and return ever! We have been long time customers since 2004 and have shopped at every single store in the St. Louis area! We just discovered that they terminated us from the reward program because we made to many exchanges!!! We have a large family and frequently make large purchases and my husband is very picky and hard to fit. He normally exchanges 4 items a year. But the other 35 purchases our family makes every year are very rarely returned or exchanged.. It's their own crazy system that requires everything's on the receipt to be returned and then rebought when an exchange is made. Fix your damn system and don't penalize customers for needing to make an exchange. Oh and if you want to make a return, they want your receipt, driver's license and a pint of blood! Well maybe not the blood part! Looking for a new shoe store for our family. Corporate says we could get our rewards reinstated in another 6 months !!! They can take their reward system and stick it.... Oh, they took our ability to receive rewards away for a year and 1/2 for making over 4 exchanges in. a year!!!
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February 2024 by Edith Gomez
Good products, Reasonable price, and friendly stuffs..
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February 2024 by Paul Albright
Good shoesGood pricesNice people
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August 2023 by Anonymous F (Anonymous)
Great staff there. Jordan, Curt, and Liddy (hope I spelled y'alls names right) were very knowledgeable, helped me get shoes for the whole family, and saved me a ton of money at the same time. They were fun to shop with. Thanks y'all!
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August 2023 by tFs
A lot of choices. A bit of a bankroll is needed here. No pesky sales people bugging you . They just stand there and smile.
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July 2023 by Mark McIntyre
They always have a good selection of crocs. My kids love crocs!
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July 2023 by Kathy Graff
Very pricey...had a question about price sign placement...unfortunately manager disagreed with me. Cashier was friendly
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May 2023 by Dianna Dutton
Great, always clean and friendly employees. Have a nice selection.
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January 2023 by Valarie McGowne
Thank You to the employee at the Fenton, MO store who helped me find a pair of waterproof shoes today. They did fit the lady.
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October 2022 by Dane Caritoni
They did not have what I went in for. But... Then no one carries the Sketcher's Ankle High leather lace-up work shoe. It appears that it has disappeared off the face of the earth. The store thou was clean and the salesman was very nice and he did show me what they had in this type of shoe but all were of the tennis shoe type material. I may have to contact the Mtg. and try to buy them direct or have shipped order and ship to a company store. ??? Who is to say, what the fix is!
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September 2022 by Reena Roberts
I come here for all my kids shoe needs. I am never disappointed by these franchise stores
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July 2022 by MMMcrafter
The prices of this footwear store weren't as bad as I thought they would be, but they also don't sell designer shoes. The shoes I purchased here were $20 cheaper here than on Amazon. Would highly recommend shoe shopping here if you're looking for quality and comfort for a decent price.
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June 2022 by Irene Devine
As we walked into Famous Footwear this evening, Kurt, the assistant manager, was very annoying. Customers would be going up to the front to ask the lady working questions and he would jump in and answer for her. He seems like a micromanager and should not be a manager. Kurt actually checked us out too, and he rang up our pair of shoes twice because apparently he was trying to get his register to work. My mom asked a simple question asking why he rang them up twice. Kurt’s response was rude by saying that he was trying to get his system to work and don’t get mad until the end. He may have been trying to be funny which his sense of humor sucks if so, but it was overall just rude. Kurt shouldn’t be a manager.
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May 2022 by Jaci H
Not many choices of shoes or sizes. Prices were out of my price range. Friendly staff. Wasted trip.
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April 2022 by Debora Bivens
Nice selection of footwear and great savings. $$
