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August 2024 by Stacy Lassa
If you have a specific question regarding this specific branch don't bother calling. The number provided is a system wide number and they will transfer you to this specific branch. Of course, you can't get a live person to answer your simple question. You have to go thru the menu that doesn't pertain to what you want to ask.
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May 2024 by Sarah Xu
Very disappointed with the Fenton branch manager and the staff.
Their knowledge is not up to date and wasted two hours of my time and not able to open a checking account. The manager attitude is quite aggressive . Not giving my business to such manager. They are ignorant, have no knowledge of even some LLC types existing for many years.
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February 2024 by Vicky Meyer
I’m very happy with the balance of changes made in my Commerce. I felt valued seen and respected
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September 2023 by WolfGoddess
Have been using this branch since senior year of high school when my mom helped me create my first checking account. Not really sure I'll continue to use this bank since their interest rates on savings are terribly low. And their idea of helping me find what I need is having me answer the same questionnaire I can do online on my own time to figure out what my banking needs are...
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January 2023 by Becky Kinser
I always receive quick and friendly service.
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December 2022 by Dee Mounce
Have been a customer for over 25 years and have not had any issues with customer service or my account.
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December 2022 by Julie M
Grant Longland at Commerce Bank in Fenton has assisted me from the start. He has been more than helpful with all my requests from opening an account and getting a Commerce credit card. The personal attention he has given my banking needs has been greatly appreciated.
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December 2022 by Felipe Toscano
Recently I was in Commerce Bank Fenton to open up a new account as my current bank has gone downhill the past few years. Grant Lwas the banker that was available to assist me, and I couldn’t be happier that he was. He was professional, while also making it personable enough that I felt like I was talking to an old friend. He adequately explained everything that I did, helped make my switching of banks stress free and easy, and answered all the silly Qs I asked along the way. The working world needs more people as genuine as Grant.
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December 2022 by Chelsea Eakins
I have been to this bank more times than enough to know that not everyone is busy enough to not pick up a phone. There's not been 1 time this week that I've called that I can get ahold of anyone. Absolutely ridiculous!!!
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September 2022 by Sarah Ryan
Lauren w. Gave great customer service when I came in at the end of the day to do some transactions. I have gone in just before close a few times, no one has ever made it seem like they were annoyed. Nice drive thru staff too
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August 2022 by Kim G.
Not reliable! Not trustworthy! We have negative interactions frequently. We are unable to access our money due to this bank's poor functionality. Do not use this bank.
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August 2022 by Amy S.
So got to window at drive thru and 3 of the people are working the counter and a one was working the window, but another one has her back to the window and is playing on her phone. People are filling up the drive thru and she does nothing. Finally after the guy sitting in the lane next to was there for a minute did she realize she needed to get to work so I'm thinking she wasn't just on a break.
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July 2022 by Debbie Perkins
If it was possible to give negative stars I would. The Fenton branch is pathetic at best. When you call no one EVER answers the phone and calls are not returned. Poorest excuse ever for a bank.
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July 2022 by Sue Scheller
Very rude behavior from Grant Longland and Andrew Nichols. I’ve been with this bank for a long time and was never treated so badly.
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April 2022 by BOB B
We needed some help, so we went inside the Fenton branch and were promptly greeted by Asra, we told her what we needed and it was something that could only be taken care of at the main office, instead of giving us the phone number and sending us on our way, she contacted the proper person for us and we completed the transaction right then and there. Thank you
