Clayton Computer

Most Recent Comments

• April 2019 by Mark Mannion
  Thanks for quickly repairing our PC in a time of need. No data loss! 👍👍
• April 2019 by Tim Hoffman
  Accessible location and responsive team.
• March 2017 by Samantha Naes
  I recently signed a contract with Clayton Computer to manage computers in my office. I thought it was a little out of scope, but I contacted Austin because I was having issues with outlook and calendar sharing. (yahoo is hosting my web and email, and they don't play nicely with outlook). It's been a problem for me for a few months now... I've been printing my calendar when going to appointments because I couldn't see my outlook calendar from my cell phone and ipad. Chris
• January 2015 by Jim B.
  Horrible service. Do NOT come here. Again: NOT. Normally I don't post reviews, but this service was so bad, I had to. Don't be fooled by the couple okay reviews buried within the bad ones, like I was. I went in, wanting to fix my broken laptop display. Chris greeted me and said he would work with me. After looking at my laptop for a bit, he said he would take it for the day and run a mandatory $50 diagnostics test for any internal damages even after I told him only the display needed fixing. It was mandatory and it couldn't hurt, so I said OK. He calls me later that day to tell me the diagnostic test wouldn't work because my laptop wouldn't read his usb/he couldn't see anything via my display (duh, that's what I needed fixing). He then tell me he needs to open my laptop and screen to check for the model, and needs my permission to do so. I ask him whether he can't just google my laptop model without the need to open it up, he says he needs to open it. So I ask what happens if he messed up while doing so, thereby making more of a problem. After a while of dodging my question and me continually asking, he just said, "Well, worst case scenario, your laptop would just be unusable." I asked what would happen then since it would be their fault and he gave me no answer. After some more back-and-forth frustration, I gave in and gave my permission since we were arguing over a hypothetical situation. 3 hours later, he calls and tells me that he didn't know my laptop was a certain type of laptop and in the process of opening it up, he broke my backlight as well. By this point, I'm pissed - especially since we talked it over and he still avoided discussing this exact situation. Plus, how could he not know? It's called Google, Chris. I then ask, "So what now?" He tells me he could still fix the laptop for $700. After I tell him how ridiculous that is, he tells me he could send me a link for the screen, which I could separately order and bring to the shop for him to fix, which would be about $150 cheaper. I tell him I just want to take my laptop elsewhere, so the next day I go into the shop to pick up my laptop. He still tries to convince me to buy the full replacement screeb assembly online and bring it to him. I question why he thinks I should trust him after his avoidable incompetence basically cost me a good screen. He mumbles for a bit, and I also ask for my $50 back since he couldn't even run the diagnostics test. He begins to explain that at the time he called me, he didn't run the test but he got it to work afterwards, which made absolutely no sense since he broke the whole backlight and screen by the time he called me (he wouldn't be able to see his diagnostics test). Pissed and very frustrated, I just picked up my laptop and left. Do NOT come here. I'm surprised they're not closed.
• April 2014 by Jacob Wingers
  They had a free diagnostic service and took the time to discover I had a fried motherboard. They removed the parts I wanted, static-free bagged them, and disposed of the rest, all free of charge.
• September 2013 by Tom S.
  Not just shoddy work, but terrible customer service. Try anyplace in town but this place. We got totally hosed by them. After misdiagnosing the problem with our laptop and up-selling us on a new over-priced battery - a fix that didn't work - they would not take a return of the battery or credit what we paid them toward the cost to actually fix it. Needless to say, I took it elsewhere and got it fixed. I can forgive an employee misdiagnosing a problem every once in a while, but to not take responsibility for it is ridiculous. If they had just taken a return of the battery and credited our previous payment, I would have paid them MORE money to fix it. Duh.
• May 2013 by Mark R.
  Brought my computer in about a year ago for a fried power supply unit. I had troubleshot it to the point where I was 95% sure the problem was the PSU but since I don't have a multimeter or spare PSU on hand to swap out, I asked them to confirm before replacing it. Confirmation came in the form of a $60 diagnostic fee - a bit steep for a simple test that should've taken no more than a couple of minutes. They proceeded to install a 1000W unit in my modest machine - the equivalent of throwing a V10 engine in a Honda Civic - to the tune of $400+. Flash forward 15 months later and without having suffered any unprotected surges or outside interference, that PSU is suddenly blown too. Although nice enough from a customer service standpoint (minus installing the excessive replacement PSU without running it by me first), I can't say I'd recommend these guys generally. Turnaround time was decent, but nothing special.
• April 2013 by Kevin Wooten
  I went into this store with a hard drive with most of the data (97% or so) in tact, but with the partitions accidentally deleted. I was immediately asked for a 50 dollars deposit just to have some person in the back perform what they called a "diagnostic" test. Literally three minutes later I am told that there's nothing they can do in the store because the hard drive wasn't detected by their diagnostic program. They then offered to mail it to some specialized high tech company that could use an electronic microscope recover the content on the drive bit by bit, a process that would have been time consuming and cost hundreds upon hundreds of dollars.
• April 2013 by Trac Major
  My team took there macbook laptops in to Clayton Computer to have them upgraded, and one of the lcds replaced. We explained to them that it was important that these be repaired asap! Got a call from John two hours later explaining the costs and turnaround time. Best in the business.. the mac store was wanting to take our computers for a week. Not sure what the other users below are speaking of, I guess anything can happen, but it seems like there may be something to them.. thats just me! Thanks again Clayton Computer, the best in mac repairs!
• April 2013 by Rod Finch
  Almost didnt use Clayton Computer due to the review below, decided to visit anyway.. glad I did! I walked into the store, and had 2 people in front of me. The courteous technician greeted me and let me know that he would be with me shortly. The theme was constant as I listened in to the conversations of those in front of me. Every single person was praising them for how excellent, and expediate the service was. I had an issue which Best Buy told me was an lcd. Clayton Computer differed! They found that it was just an lcd cable which was less then half of the price! And get this, they diagnosed, called me, and fixed it in less then 24 hours! I agree with Marlon, that review from the angry poster sounds a bit suspicious, but anything could happen. Are these reviews from competitors maybe... who knows, but all I know is Clayton Computer is the only place I will take my laptop from now on!
• April 2013 by jack kim
  A nice looking sociable man greets you at the door. Having just come back from a year's stay in S. Korea, I learned to curve my expectations re: customer service back in the good 'ol US of A, but this is beyond my understanding. I left my laptop for a fairly simple defect. There was a slight wheezing noise. If I didn't have an internship that basically requires a 6-6, I'd fix it myself. It's at worst a fan repair or replacement. Also, I had some problems with two of my keys gone awry, to which he told me he would need to replace the entire keyboard. I politely nodded despite the fact that I know that was false (you can actually just ebay separate keys, put in your model number, and wallah, it's about 4 bucks not including shipping per key, I pay an exorbitant 50+ dollars for DIAGNOSTIC.
• December 2011 by Ryan C.
  First off, before reading this, if you are having any problems with your computer, do not go here, go to Microcenter which is located on 87 Brentwood Promenade Ct. I went to Microcenter and told them I would shop around and come back. My next stop was Clayton Computer. Clayton Computer was not busy, but it still took me 15 minutes to see anyone. I repeat. The store was empty. When someone finally talked to me, he gave me the same diagnoses, but wanted to charge me twice as much as what Microcenter wanted, said it would take twice as long, and said he wasn't even sure that that was the solution. Microcenter on the other hand said they were willing to do a diagnoses, if this fixed the problem, they would charge me and that would be the end, but if they couldn't fix it, they would find out what was wrong with it, waive the fee, and then fix my computer (and though their proposed diagnoses was the same as Clayton Computer's, like I said before, it was nearly half the price). When I asked if Clayton Computer could match this he shook his head and laughed, saying he could do the diagnoses, but would charge me $70 whether he could fix it or not. So once again, if you have any problems, direct your business to Microcenter. I have also heard unfavorable reviews from Clayton Computers from several of my friends so this is not a unique experience on my part.
• November 2011 by Jmm R.
  This place should be closed! I dropped off a hard disk that stopped communicating with my computer. I had used it as storage for years of family photos. I also gave them a new Western HD to transfer the recovered images and files. After a couple months I stopped by to find our what progress if any had been made. They hadn't gotten around to it. They promised they would look and get back to me. Again several months passed and I checked back in. They can't find the disks, "can we call you back when we find them?". I say yes, several weeks later, no call. I then show up demanding return of my disks, repaired or not. I'm told they clean house every few months and discard unclaimed property. What!!! Not only did I trust them with my equipment, I paid $59.00 for them to lose it. Any offer of refund, compensation, apology--NOTHING. Bottom line, don't go there. Your equipment goes in but it won't come out...the ROACH MOTEL OF COMPUTING!!
• August 2011 by Joseph B.
  Fast, fast, fast... Took my old Compaq Presario SR1950NX in because the CD/DVD drive had seen better days - it shot craps. I was shocked when John (the salesperson/tech) asked if I wanted to wait. "We should have it ready in about an hour or less." I just about fainted. I walked out in just over an hour with both a new CD/DVD drive & upgraded memory for about $100. It sure beats $500 or more for a new desktop PC. Yep...I'm stuck on Windows XP. And as long as it keeps running fine or can repaired easily & inexpensively - I'll keep using it. Thanks to John & everyone at the original Clayton Computer store. If you're a cyclist - you can't miss it. It's just a few doors south of Mesa Cycles on Big Bend Blvd.
• April 2011 by Luke Hellwig
  Amazing service and attitude. I came in with what seemed like a hopeless case of hard drive malfunction and one of their technicians worked overtime until he had saved everything he could. And it all cost less than it would have at Best Buy, no doubt.