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August 2024 by J Van
Sherry in the Service dept always goes out of her way to help us. She is an asset to your organization. Great Job
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August 2024 by Matt Page
The service is always great, done in a reasonable amount of time and the service desk is always very helpful in explaining the work that is being done on your vehicle or work that needs to be done on your vehicle.
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August 2024 by Vicki Brock
Took our truck in for an oil change and to get a tire fixed. They took my truck in at the appointment time and had it all done quickly.
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August 2024 by Andrew Wood
The entire staff was tentative to my questions and needs. The EV I purchased did not come with even a Level 1 charger. The Sales and Service staff made sure that I got a Level 2 charger at no cost to me. Austin and Robbie, I can’t thank you enough for the support.
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July 2024 by Ken Clark
Professional and enthusiastic without being pushy - well done!
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July 2024 by KELLY K
I took my 2017 Cascada in due to a known issue affecting the PCV valve. GM had sent an urgent bulletin to all dealerships in September 2020 that explained the defect and stated that all repairs will be covered. This bulletin only listed the 2016 Cascadas. This issue clearly affects the 2017 and 2018 Cascadas as well as it is well documented on numerous message boards. I was informed that since my car was a 2017, the repair would not be covered. That is not right when the exact issue, including the replacement part number 100% matches the exact information on my invoice and the bulletin. There should have been a recall for ALL Cascadas and this repair should have been covered. I have provided all documentation to Buick and your dealership. Buick offered me 50K rewards points. What good is that? I paid $2201.33 out of pocket and that is what should be reimbursed by GM. I was advised to take it to the BBB since no one with GM, Buick or your dealership would help me. This is down right shameful!
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July 2024 by Rick D
Mike, Tim and Terance were great to work with. Thanks guys!
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July 2024 by Laura Lilben
If you aren't buying your vehicles with Roberts, you should! Zero pressure, zero hassle and the upmost customer care. Tim is our guy, but the whole team is great!
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July 2024 by laura mcgregor
Jordan Waters was amazing from start to finish. He 100% met our needs with car choices, helping us pick the best fit for us, then made financing a total breeze. We are extremely happy with everything!
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June 2024 by rudy
I purchased a used 2017 Ford F150 from Terance Echols on May 4, 2024. He was polite, direct, and did NOT play any games (unlike other dealers). Exactly how I want my salesman to behave. The price was fair and did not include extra fees and add ons. On June 8, 2024, the truck had a very minor problem. I called Terance, he passed me to Tim Trader, the store mananger. Tim called and scheduled a service appointment. On June 12, 2024, Chris Casey called and stated the truck was fixed at NO COST to me. Everyone was really nice and polite. There was no arguing or fighting me. They just handled the repair professionally. Great job to Terance, Tim and Chris for being honest and professional!!!!!!!!
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June 2024 by Jorge Hernandez
Excellent customer service and service department. Highly recommend.
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June 2024 by Mark Hepner
Quickly diagnosed my vehicle’s transmission concerns, received warranty firms approval, and completed repairs in a remarkable time.
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June 2024 by Robert Cox
Excellent and couteous service.
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June 2024 by Dan Taylor
Scheduled appointment, service preformed and out the door as usual… Great experience!!!!!
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May 2024 by Felisha Mccubbin
Chris was awesome. Everything went well and didn't take to long!
