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December 2023 by Karen Hamm
Great Quick Lane experience. I needed to be out by 9am for another appt and they had me on the road at 9am. :)
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December 2023 by Michael Riley
My F350 is my first Ford in over 40 years. Chuck Anderson Ford has taken care of me from day 1 thorugh the Truck purchase through my first service. Very profesional organization that takes care of its employees so that they can take care of their customers. Outstanding service and extreme attention to detail.
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December 2023 by Cliff Long
Called on Monday about our.park assist fault showing up that something was wrong and was told to bring it in on Thursday morning. We get there and no one had put us down for an appointment.They wanted to know if we were leaving the Expedition and I had driven up from near Raytown Mo.and would have to wait on it. This is the second time I’ve had it up there and either didn’t have that part needed to fix something or not been put down on the schedule. If it wasn’t for Michael Gardner I don’t know what I would’ve done
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November 2023 by Britney Voigt
Vehicle taken in twice over a period of 2.5 months. Required 4 techs to identify the issue which we had discussed and named upon drop off. Had the vehicle been repaired during the first drop off, it would have still been under warranty. We did not opt to use them for repairs after this incident. I will not use this dealership in the future for any repairs or purchases.
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November 2023 by Michelle Simmons
I’m beyond grateful for the kindness, thoughtfulness , genuine and down to earth attitude Justice and Bailey have from the minute you check in to the minute you leave. They are attentive to each customer busy or not. They exceed all expectations of customer service. Chuck Anderson your ability to hire quality staff and great attitudes towards customers is extraordinary! You should definitely be proud of your people! The represent you well! Thank you Justice and Bailey for always making my experience at Chuck Anderson a good one.Service: Oil change
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October 2023 by Michelle Byrd
Very professional was able to get me in right away which is not heard of anymore!!! Reasonable price
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September 2023 by Matthew Seaman
This last service I had a few issues. First was they installed the wrong battery. They didn’t even look at the factory battery they removed to confirm what they were installing. Next they didn’t replace the plastic oil drain plug so now I have a small drip/leak going on. Last my new wheels now have multiple scratches from the tire rotation. You can tell the kid that did it did not care and the impact gun came off the lug nuts and chipped/scratched the wheels. When I went back to have the proper battery installed I was talked to like I didn’t know what I was talking about. The tech should have confirmed what was being installed in the first place. After that I didn’t even bring up my wheels because I knew they would have denied it anyway even though they have less than 5000 miles on them.
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September 2023 by Dan Mathena
Took my new Truck in to have the oil changed, as always Great Service!Services: Tires
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August 2023 by Trisha Havens
I can always count on Dustin to take care of any issues fast and professional. Best service rep they have had in a long time.
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July 2023 by Manager 611
Chuck Andersons always has great people and great service. I finally have the opportunity to use them for my new work truck service from the very beginning. I was in and out in less than an hour.Service: Oil change
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July 2023 by Brian Lawrence
I've ignored this review request 3 times. I suppose it is important. I usually have great service at Chuck Anderson Ford. There have been a couple of challenges lately. Hopefully, it will be squared away by the time future visits are scheduled. I know this organization prides themselves on customer service.
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July 2023 by Rod Lambrecht
I've been doing business for over 30 years with Chuck Anderson Ford I know all three Anderson's two of them know me by name. I've bought from Lincolns to Explorer and so forth and I come in and have some work done on warranty and take a chip out of the Body ; me and Paul Palmer had agreed on a price. I was told I had an open ticket until the warranty work was done. Have to wait for the part next my wife is in hospice and I was with her when they called and wanted me to come pay the $100 for the body work I was livid. I thought we had some kind of agreement but to tell me I have to come in and pay that $100. I'm sorry it just hit me very hard, I thought we had Trust and a relationship in business. I guess I was wrong I sent my daughter to pay that $100 and I hope you enjoy it.Services: Electrical
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July 2023 by tom williams
2 plus hours wait for an oil change and tire rotation is ridiculous and I was not the only person that was there that long. Watching the guy splash oil all over the underside of my truck and the floor and not cleaning it off the brakes and control arms is wrong. Watching him try to drive over the arms of the lift he just lowered it from is not right. And he did hit them because it got the attention of everyone in the shop. When saying something about it I was scolded for ask what braille Institute they hired him from. When I got my bronco home, I saw Oil leaking out from underneath it and had to go back to verify that things were tight and I was not leaking oil. At this time I got scolded again because of the comment I made earlier. I said I would apologize to anyone I might have upset. But I don’t feel I was in the wrong for drawing attention to his several mistakes.Service: Tires
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June 2023 by Anthony Miele
Good service AC runs great, but way, way over paid for Freon. On the high end Freon cost about $1 an OZ and I was charged $12 an OZ. SUV used almost 30 OZ of Freon so you do the math.Service: Air conditioning
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June 2023 by Scott Corbett
Great visit. Had a hard to diagnose radio problem. Service Manager got personally involved and fixed the issueService: Electrical
