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February 2024 by Gabe Cain
Just wanted to say how much I appreciate your help. Thank you, Matt, and Nicholas p. You two do a great job, good people, good environment.
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February 2024 by Jack Ripper
So if you wanna go to pay your bill and walk out with two new numbers without knowing it this is your place. Most unprofessinal environment I’ve ever been. The sales reps are awesome and an asset. Anyone that can sit there and be bullied by the manager and stay should be paid more. Not to mention I about got a contact high when the manager came over to be little his people in front of me. Nick the manager smelled like a pot farm. He also told my kids to stop talking why I he was slamming my account. The store manager is a bully and doesn’t deserve the position he’s at. I will be switching after today because any company that has managers like Nick is not my type of company. Well after I call and cancel the 2 phone lines that I don’t need or wasn’t even talked to about. Not to mention I tried calling the store to ask about why this happened the store manager Nick hangs up once he knows who it is or doesn’t return my call. I hope someone sees this within the company and at least investigate the manager and his conduct with not only himself but his customers and staff. At least get him sober so he can be understood.
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February 2024 by James Westermayer
Was told I could try their internet with no risk for 1 week. If canceled, I would have no charge. I canceled within 5 days. While on the phone canceling, I was reassured I would have no bill. 6 months later a collection agency is calling me about an outstanding bill from att. Att never tried to contact me about the outstanding bill themselves before sending it to a collection company even confirmed this from an att representative. How can a company that has all my information not contact me about an outstanding bill before sending it to a collection company. After 3 hours on the phone with att and collection company my only choice is to pay it so my credit score doesn't drop.
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January 2024 by Katherine King
I had the best experience in store. The team was very patient and helpful. They went through all my options with me, helped me choose the right device for me and got me up and running quickly
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January 2024 by Sue King
Had a great experience!! The Eureka Store staff are amazing!! Great customer service and knowledgeable. HIGHLY recommend. Thanks for your help!!!!
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January 2024 by Leta Cruthirds
Sammi was great help with my phone! Very knowledgeable
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January 2024 by ANNA Delisi
Sammi was such a big help AMAZING SERVICE! Will be back
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January 2024 by Jennifer Jost
Both of the Nicks were amazing! They got me set up and on my way home with no problems. Highly recommend the Eureka store!
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November 2023 by cheryl ramey
I had a great experience, switching my phone over from T-Mobile to AT&T at the AT&T store angel Joe, Nick, and Sammy were extremely helpful
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November 2023 by Beverly Landolt
Very well trained staff, able to help with any questions or fix any problems. Very friendly. I love this particular ATT store.
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November 2023 by Xmiena Rogers Stamps
I had a great experience with Nicholas and Sammi, they got me all taken care of!! Very knowledgeable!
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October 2023 by StEpH•LaShLy
Nick was awesome. Thank you so much for your help!
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October 2023 by Cody Butcher
I recently needed to add a line to my cell phone plan for our foreign exchange student we are hosting. Nick and Angel were extremely professional and helpful and got us taken care of and out the door in quick order. Could not recommend a better AT&T location.
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October 2023 by Scott Bertram
I recently purchased an additional line from the store and the customer service was incredible. Nick helped me find the best phone for my situation and even offered to move me to a newer plan which saved me money. Will definitely go back for any future ATT needs
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October 2023 by Dalton Adams
Angel (the store manager) refused to accept my trade-in. I’m a manager of AT&T myself and walked him through the process. In doing so, I offended his ego and he refused to assist me. Core will be shutting down this store soon anyway because they can’t find anyone good to run it. Numerous new managers over the last year, and this one’s the worst one. Worst customer service I’ve received. It’s well worth the drive to Union or Fenton just to avoid this store.
