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September 2024 by Susan Sarra
Nothing good to say. If there was a minus ➖
that would be my experience. My car sounds worse now than when I brought it in after an accident. It was there 5 weeks and no communication, horrible phone situation Don’t waste your time.
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Update:
The insurance co said I couldn’t take my car somewhere else. ☹️I had to give them a chance to resolve the issues. ( rear end repairs from an accident). I went to get my car for the second try, and all the indicator lights were on for tires. I was leaving anyhow. I can get air in my tires. Come to find out… I had a flat, damaged rear tire and a rear brake light out. ? ? ?
I went somewhere else.
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May 2024 by Vince Ganev
Work was completed in Feb 2019. The replaced panel started to show rust and misalignment with the door and trunk. Met with the GM Tony in mid January 2024 and was told this is covered by the warranty and I will be called when the parts are in. By mid February I started calling and leaving messages with no response. Finally got through Tony and was told the same, they need couple of weeks to order the parts. Over a month later I am again not able to find out what is going on. Calls and emails are not returned. Terrible customer service, I feel like the idea is to make me forfeit my warranty by ignoring me.
Update: Tony called me and an appointment was scheduled. The issue was addressed to my satisfaction.
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February 2024 by Stephen Bolla
They had my car for 2 months and handed it back to me without fully being repaired. I left it there for a day and yet they still couldn’t fix a light.
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February 2024 by Mike McGaugh
Schaefer Auto Ellisville repaired my collision damaged Ford Explorer with suspension, airbag, body, and paint requirements. The repair schedule was impacted by auto manufacturer and parts supply chain disruptions, but they worked through it with diligence and professionalism. The end result was a repair on par with a car off the showroom floor.
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January 2024 by gemcan54
Excellent repair. Received warranty paperwork also.
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January 2024 by Drew Chamberlin
Could not be more pleased with the job these guys did on my mustang. Fantastic communication the entire time and went way above and beyond my expectations. Thanks so much guys!
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December 2023 by James Kelly
Came in for a quote on October 20th, it’s been over a month and still have not received the quote back, I’ve called each week and get told the same thing “well look into next week” absolutely terrible customer service
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December 2023 by Tim Kummer
One of the best autobody repair shops in the area . The staff was very friendly and helpful.
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November 2023 by Joe Azim
Great experience overall working with a highly competent team. Dylan was my main point of contact. He kept me updated throughout the process and thoroughly explained the repairs being made to my vehicle.
I hope I don’t have to visit an autobody shop anytime soon but if I do, it will be this place.
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November 2023 by Christine Travaglini
I initially gave a 2 star review with comments that it was not a good experience, that it took way too long for the level of damage. I have used Maplewood location for bodywork multiple times and always efficient. I cannot say the same for this location and stated that I wouldn’t use them again. The General Manager, Tony did reach out to me right away and did make efforts to make it good. He was genuinely concerned about trying to do what he could to make it right. I am happy to say he did what he could and it has left me with a better opinion of my experience and can say i appreciate what he did in trying to make it better. I am therefore amending my review to a 4 star review.
Thanks to Tony
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November 2023 by Hans Steinert
Zach was great to work with - car came back to only repaired but fully cleaned and detailed - looked brand new when I picked it up.
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November 2023 by Shannon Ranson
These folks are GREAT. I had a very minor issue with my car. Instead of writing up a full estimate and leaving my car for a day ~ a body guru came out, took 3 minutes and sent me on my way. I will refer business to this Shop!Service: Body & Trim
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October 2023 by Mandy Rosa
Schaefer Auto Body in Ellisville is the ultimate in body work I am so happy. They were able to get the repairs on my 2018 Honda Pilot done before the estimated time they gave me to get it in to look at. I know nobody likes being without their car but these guys up there make it as simple as it can be. I was even able to turn in my rental car to them and not have to drive it 20 miles back to where I rented it from I wouldn't take my car anywhere else for any work Thank you guys ... the mechanics the body work was fantastic the guys in the office are so great. Like I said they made it as simple as they possibly could.. Thank you all...
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October 2023 by Ronaldo Migliorini
Fast and efficient.
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October 2023 by Lorenzo Andrade
I had a great experience with Schaefer. My car looks brand new and they were great at keeping me updated by text as the repairs progressed. Highly recommended!Services: Tires
