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February 2024 by Lori Contarini
Carol at the Ellisville branch has always been so helpful. I have had issues at other branches and Carol always seems to come through for me.
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January 2024 by Terry Sears
Always friendly! Always helpful!
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August 2023 by Kim A. Emmons
I love the personal attention from Tellers and managers. Nothing replaces the human element. Thank You for years of good service Ellisville Branch. You have saved me on a couple of occasions!I hope your branch remains as always!
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January 2023 by Kim H.
Customer service is a joke. Virtual tellers. Called customer service line and was 23 in line. 60 min later I am 15th in line. Customer service rep I talked to earlier was less the understanding for a serious issue.
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September 2022 by David M.
a bank that has lost its way. I've been a first bank customer for 20+ years and have historically enjoyed the service, ownership dedication, and home town feel. of late the decline in customer service and lack of dedication to a mobile banking world has been beyond unimpressive. for me it's time to move to someone who is investing in their customers.
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November 2021 by Tracie Franken
Waited in drive thru for 15 minutes and no one ever helped me. The tellers are rude and slow.
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June 2021 by jamie clements
1/2 a star at best. I've been a customer for less than two months and I already plan on leaving. Online banking is outdated, the lobbies are still closed, drive thru wait times are always long and there is always more than 20 callers ahead of me when I try to call over the phone. Things will "pend" on my account for far longer than they do at other institutions. I've maybe encountered one staff member that wasn't rude. Don't waste your energy on this bank.
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May 2021 by Michelle C.
Easily the worst banking experience I've ever had. I opened a small business checking account. Mistakes were made. It took a full 8 days for a check to be cut and mailed to another bank causing all kinds of problems. Their app is bad and the website is worse. When I complained to a teller about my experience, she told me she doesn't even bank there!! When I went to close my account today (5.14.21) their lobby is still closed unless you have an appointment. EVERYTHING is open again. The CDC just issued new guidelines that fully vaccinated individuals who can social distance outside don't need to wear masks. Good grief. Glad to be done.
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May 2021 by Shont’a Bealer
I’ve been banking here for close to 10 years. Never had any complaints. Branch staff is always friendly and helpful. And when I did have an issue it was always resolved right away. Highly recommend
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April 2021 by Lisa Saffa
Can’t say enough about the personalized service. You’ve made my life much easier. Truly appreciate you!!
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April 2021 by Kate O'Hara Park
First bank has been very helpful with all areas of banking The staff is friendly and ready to help as soon as you walk in the door
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March 2021 by Terri F.
First Bank of Ellisville has been my bank for years. Even though I've moved out of the area, I still go to First Bank of Ellisville occasionally for transactions and I have never encountered the experiences the other two reviewers encountered. They have always been kind and helpful and very professional in their manner. I cannot believe that I am the only one who feels this way. First Bank will always be my bank of choice. In my location in St. Charles, they also offer a virtual experience with kind and helpful tellers, who are amazing and so fast. You can go in a Dierberg's Market to try it out and currently, there are people to help you get used to the new system. They also offer it in their drive-thru in the Dierberg's parking lot. So sorry that the other two people had such experriences, but as far as I'm concerned, it has always been nothing but GREAT!
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February 2021 by Jacob Franks
Customer service on the phone the lady was very rude. Could tell in her voice she didn't want to be there. No reason to be rude with me just had a simple question.
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June 2019 by Air Excellence
Carol and the team here are great
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April 2019 by Calina Bugnitz
Horrible. Takes 4-5 days for my money to be put into my account no matter what day it is. Cash!!!
