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October 2023 by Megan C.
I would not go to this pharmacy unless you absolutely had to!! Rude staff and they make it very hard to get simple prescriptions picked up. My doctor had to call them 3 times to call it in because they were confused.
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July 2023 by Bruce K.
And now I have some pocket money. I had spent my last cash at the airport and wanted to have a few bucks in case I need them. And while I'm here, I picked up a small bottle of contact lens fluid. Yes, this is a full service pharmacy and it's in good condition. CVS does a great job of keeping their stores very uniform - once you're inside it could be Fort Myers or Fort Bragg but no, this is Ellisville.[Review 19978 overall - 260 in Missouri - 952 of 2023.]
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October 2022 by Peggy T.
This is not my local CVS, but they had an appointment available, so I drove out there. Crystal, the nurse practitioner, was amazing! She was knowledgeable, concerned and very polite. The young woman in the pharmacy was also a pleasure to deal with. I felt that they really cared. Thanks!
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December 2021 by Gina V.
Apparently the pharmacy staffs lunch is more important than customers prescriptions. What if it's an urgent medication? Let's think about that. Could we stagger staff lunches? Maybe hire a few more folks to cover lunch? Lots of folks looking for good jobs. Maybe even allow lunch for 1/2 hour like so many other companies. Just all ideas for CVS. Remember if you need a drug between 1-2pm, you'll be waiting until after they eat. Not the fault of the current staff. They're good people. It's the fault of CVS. We can do better. Walgreens allows folks lunch, even the single pharmacist for 1/2 hour, but you can still at least get your prescription during lunch hours. What critical companies close for an hour lunch? Not many that I can think of.
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November 2021 by Cristel M. S.
To use this pharmacy only use the app. They do not pick up the phone to reach anyone at the pharmacy at all. In the store, they are very accommodating, drive through full at all times. Still with the extra pass, scrips go to store pick up instead delivery.
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May 2021 by Patrick A.
Tammy at the pharmacy interrupts people when they are talking and has no customer service. No hello how can I help. When I gave her dollars she put change in the drawer, pushed it out. Didn't ask if I had any questions about the medicine, didn't say goodbye, was just on her phone. Terrible customer service.
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March 2021 by Zach S.
Terrible service. Staff is very lazy and they never answer the phone. Inconsiderate and lackadaisical. Not worth any of your business. Go to one of the Walgreens nearby instead.
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November 2020 by Maggie M.
Dropped off prescription and they said they would call and that it should be an hour. They forgot about it and never called. When I tried to call them 4 hours later, I waited at least 15min to talk with someone and they were confused bc script wasn't in system yet. Eventually they found the paper script and filled it. This place is just not worth the trouble, there r too many other pharmacies who want business to continue to patronize them. I will not be going back again
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September 2020 by Natasha V.
Do not use this pharmacy! Their employees are so shocking rude. There is always a very long wait which I could understand but the rudeness and absolute disrespect for customers cannot be tolerated. I had to call several times today to see if my prescription was ready because I need it for a medical procedure tomorrow and the man that answered the phone cut me off again and again. When I asked that he please be patient and let me speak without cutting me off he said well there are 5 other calls he needed to answer and he doesn't work in the pharmacy anyway so he had to cut me off so the call would be quicker. Are you kidding me? He was a grown man with no manners! And they didn't even have my prescription! I had to call my dr and ask that she move it elsewhere. I will never use this location. Changes need to be made with the staff.
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April 2020 by Sarah G.
The manager of this pharmacy is flat out rude. So rude that I refuse to go to CVS for any of my prescriptions while I'm in town. I'm a CVS Caremark holder and he failed to tell me that my prescription would cost $98 before filling it. Although he apologized that didn't change the fact that it was $98! Next time enter a coupon for me to make up for such a big mistake. Luckily I was able to afford the prescription, but I recently found out that it would've been $27 with a CVS coupon!!! Also- I asked him a simple question about my prescription being cheaper elsewhere and he gave me no reaction. Just tried shooing me away. I didn't get his name but he seemed to be the one in charge based on his rude attitude and attire. Go to the Walgreens in Diergerbs Center right down the street. You'll be greeted with a much nicer attitude.
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July 2019 by Diane F.
I picked up my prescription yesterday and when I got home I was checking it out and noticed that the medication was expired!!! Really??? No excuse. Luckily I had checked. This was not an inexpensive medication. No problem replacing, but I had to make a second trip. It's back to Walgreen's for me!
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April 2019 by Tracey U.
This review is for the pharmacy only. There needs to be some serious changes. They don't fill your prescription. They call you three days after you call one in to say they need to order the medication. You go to pick it up a week later it's not filled yet even though you are told its ready.....and then you stand and wait. You can hear the employees complaining to each other about everything, including customers. People wait long enough to make friends. One lady on a recent trip told me that she could go do a work out at Gold's Gym it's been taking so long. The people behind the counter avoid eye contact with you so it's hard to find out what's going on. Literally they just walk away from you and you don't know if they're working on your prescription or they're doing something else.
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March 2019 by Steven B.
I rarely have an opportunity to shop at a CVS. Simply because, there isn't one near my home or work. So, I have become a Walgreen's man. I even have stock in Walgreen's. However, I am here to say, this CVS impressed me. I enjoyed the lay-out of the store. Not all the aisles were going the same vertical or horizontal direction, some were off to an angle. It actually made browsing an adventure. The staff working the floor were helpful. One gentleman greeted me and asked if I needed assistance and I told him I was good. As, I browsed more, I probably had that lost look on my face and he asked again if I needed assistance. I told him, like I tell so many other retail associates, I can do more damage shopping alone. He assured me if I needed help, to let him know. I had browsed enough and couldn't find the last item I needed. So I broke down and asked him for assistance. Instead of telling which aisle it was in, he took the time to walk me over to the area I needed. I told him, he could of just told me the aisle. He responded, that's not how we do things here. Wow! Now that is some good customer service. Checking out, I had a very personable "older lady". (I only called her out as "older", due to a previous reviewer saying she was rude) She knew the lady ahead of me as a regular and asked how she was doing after a illness. Nice touch in customer service. As she rang me out, she made small talk and had me on my way. Chances of returning? - When I'm in the area, yes. When: February 13, 2019 Why: Stop before dentist appointment
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June 2018 by Katharine H.
Sometimes when I'm lazy on a midnight run I go here instead of the Highlands Walmart. However I wish you had more options and were more competitive with the Walgreens nearby. And I wish you brought back the Dove truffles and the cherry Burt's Bees chapstick, which is my favorite and I bought it here first.
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February 2018 by Ben Z.
The older woman at the front check out was INCREDIBLY rude and not pleasant! Managers need to figure that out!
