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February 2024 by Aaron Engemann
Great service Mithaq was very helpful with questions i had.
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November 2023 by Tim Kummer
Best Bank in Missouri. I have been with Commerce for 30 plus years . Staff is always friendly, very knowledgeable excellent financial institution
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October 2023 by Mike M.
Have had to call in 3 different days to get them to deposit a check that was put into the night deposit box.
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October 2023 by Mark Mcbee
Other banks should mirror this one.
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May 2023 by J. R.
The female who works the counter is great, so nice every time I’ve had to deal with her!That’s all the nice things I can say about this branch…. The branch manager is just really unpleasant to deal with. He is the poster child for “we already have your business, I don’t care”.I’ve been told they can’t give more than $2k in cash because they “need to keep cash on hand for other customers”…. It’s insane that a BANK requires a three day “order” to get cash for a customer….Recently I’ve had a very large issue with a large amount of money being fraudulently taken out of my commerce account and came to this branch and they were absolutely zero help, I was told “you may want to get a lawyer to help. There’s nothing we can do.” And then have the audacity to act like your the problem when you question where the money went and why they can’t fix the issue. But then when I make smaller transactions or heaven forbid- I write a check they want to flag it as possible fraud and require me to verify. Why do they all of the sudden care about my money?If commerce bank wasn’t so convenient to where I live, I would absolutely change banks because of this branch alone.They just don’t care.And I’m not reaching out to some corporate email or phone number to “tell you more”.
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February 2023 by Luke Milla
Absolutely terrible. They don’t care about your money they don’t care to pick up the phone they don’t care about your credit score. I would not recommend this to anyone.
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May 2022 by Diane Davis
Customer service has improved substantially?. Increased staffing is delivering better service. Thanks for listening!
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August 2021 by Theresa Rojas
I am extremely impressed with the manager and personal banker at this branch. I had a very serious situation, and they were attentive and immediately ready to resolve my issue. I have never experienced a bank with such a personal touch. The manager knows his customers by name!!! This branch was recommended to me. Thank goodness because I was in dire need of correcting a mess. They were kind and more than efficient. Thank you, Commerce Bank in Truman Rd.
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June 2021 by Katharine Ho
It's really frustrating that you're not open on Saturdays and it says you're open and I've gone several times and you're closed and I contacted customer service and they say you're open.
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September 2020 by Madi Weaver
This location has always been helpful to me and my family, and today they absolutely went above for me. Even during Covid times they were more than happy to help me and Nick S. Was even kind enough to stay 40 minutes after close to make sure I understood the changes to my account and how it all worked. I've been using them since I've had an account and never had an issue they couldn't help me resolve.
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September 2020 by Venkat Vallurupalli
Customer friendly. Quick in service.
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December 2017 by Cindy Brussee
If I could give negative stars, I would. They had the wrong signature on my dad's trust account (asked me if I was "Mr. Harvey." I wasn't.) Then, when I closed out one of the accounts, they charged me an $11 fee. I went in to the bank to clear it up and they had no record of the transaction in their computer. I was ready to throw down $20 just to be done with them. THE . . .WORST. . . BANK . . .EVER.
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July 2016 by Dillon McRaven
Awesome service plus coffee! & no charge to cash checks without an account :)
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April 2013 by Lin Rei
Fast and fabulous!!!!!
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September 2012 by Deidre D.
The manager is super nice!
