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March 2024 by Cheryl Whatley
I took in my 41 year old wedding ring and a legacy diamond engagement ring from my mother-in-law. The staff at Kay Jewelers in St. Louis county were kind, friendly and helpful. I had the diamond taken from the older ring and added to my wedding ring. It is so beautiful it brought me to tears. They did a wonderful job. The staff seemed happy that I was so pleased.
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February 2024 by Dee Bell
Not so nice customer service. I was never acknowledged when entering the store. Felt very unwelcome. Unfortunately I went down to a competitor. Even though the workers at the competitor appeared very busy they acknowledged me and explained they would be with me shortly.
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February 2024 by Karrie S
DC made our experience just so enjoyable, I would come back and see him anytime!
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February 2024 by Kritche
DC was amazing here at Kay Jewlers! He helped me pick out an engagement ring and gave wonderful service!
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February 2024 by Amy Kitchell
Fantastic service and wonderful personality
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February 2024 by Mark Humme
Very professional and great service. I would definitely come back. I would recommend Kay Jewelers.
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February 2024 by Mike Mccullough
DC was of great help to me today. His customer service and knowledge are 5 star.
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February 2024 by Michelle Saffer
They were kind, funny, trustworthy. Great experience, and even better people. 5 stars!
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December 2023 by Arin Hayes
Great experience buying an engagement ring! David was a huge help and really make the experience that much better! Highly recommend! Will definitely be going back!
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December 2023 by Kayla Bulseco
David was amazing he helped us so much with getting such beautiful pieces! Great service!
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August 2023 by Dustin Ritch
Very amazing and caring staff. Despite store issues they ensured I was able to get the engagement ring in time for a planned proposal. Headed there now. Special shout out to the manager David for doing everything in his power to ensure I didn't have to reschedule. Much praise and thanks goes to this store.
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July 2023 by Kadel Ethridge
Cassie was very professional and helpful. She delivered the best customer service I’ve ever experience. Very knowledgeable & answered any questions I had.
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July 2023 by Hannah Rogers
Jenny is absolutely amazing and took her time to help me find info on an item I bought over 5 years ago. Thank you Jenny for going the extra mile for us today.
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June 2023 by Kimberly Conard
What a blessing it was to meet and do business with both Cassie and Jenni at Kay's Jewelers, West County Mall! They are more than my husband and I could've ever prayed for! He bought me a beautiful ring with a rare stone; however, I had an issue with it a few years after the purchase. We were told by the "previous manager" it would be impossible to replace it and I had to settle for the next best thing. What a disappointment that was! The previous manager dismissed all of my concerns leaving me with a ring that did NOT compare to the original one and that included the value or color. With that being said, Cassie and Jenni came to our rescue a year later by making sure I had a ring with equal value and color. Kudos to both of them for going above and beyond the call of duty!!!
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May 2023 by Caroline Abernathy
I take back everything I said In my previous review except Elizabeth was helpful. The man that is the assistant general manager who came in from another location on 5-18-2023 was making inappropriate comments on my outfit and he was saying that I was taking money from him. Extremely unprofessional considering I just spent 6,000 dollars at that store. He wasn’t polite and was overall a horrible person and does not need to be working in customer service. Least of all for Kay a place where my family and I have always loved shopping from. I am considering returning everything I bought as a gift and never giving them my business again.
