JCPenney, established in 1902, remains a popular shopping destination in Des Peres, MO, known for its wide selection of fashion, home decor, beauty products, and accessories at competitive prices. Customers appreciate the good variety and value, particularly from exclusive brands like St. John's Bay and Liz Claiborne. However, some shoppers have faced challenges with online ordering, experiencing delays and lack of communication regarding their purchases. A recent customer described waiting two weeks for an order that didn’t arrive, leading to frustration when they found the items available in-store at a higher price. The store layout has received mixed feedback; while some customers enjoy the larger West County location, others feel that the South County store may not meet their needs. Despite these issues, positive experiences are highlighted, such as helpful staff members like Josh, who provided exceptional service at the register. Customer satisfaction is often tied to individual employees and their commitment to service, as seen with the praise for staff members who are friendly and patient. Overall, JCPenney continues to be a place where shoppers seek style and deals, though improvements in online service and inventory might enhance the shopping experience.
