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“I had an appointment to upgrade my plan as well as remove a line. Beverly was very knowledgeable and patient as we dealt with the process of switching phones off of my line for my elderly father. Great customer service all around.”
“This review is for Susan specifically. I came in one night a few weeks ago with a SIM failure. It was 45 minutes to close and there were 3 people in front of me. I watched Susan handle the people in front of me with nothing but patience, kindness and helpfulness. She made me feel comfortable while I waited and she happily helped me when it was my turn. She resolved my issue and I couldn't be happier with the service she provided me. Thank you Susan, you are a rare gem.”
“Tomas was amazing, I had water damage on my previous phone, I received the new one and brought it to the store so they could help with retrieving my information! Thomas spent the time with me explaining how everything works while waiting for it to download! You can tell he is really passionate about helping the customers! You should have a Thomas at every store, alot of people have no idea about how to manage the phone! He is amazing, I will always call before I come to the store to make sure he is working, it was a great experience! Thank You TMobile!”
“Very excellent service and lowest price in compare to other stores. Employee named Aany was so good to me, she helped me set up everything and gave me her discount coupon to drop the prices of the phones.”
“Annette was so helpful!! She helped me get everything transferred from my google pixel to my iPhone. She even did a test call and text since I told her I was having issues getting texts from people with androids. Will definitely be coming to this location anytime I need something!”
8:00 AM - 3:00 PM
816 Horan Dr, Fenton
Internet Service Providers
“Been working here for a really long time. Best cable tech company around STL area. Main reason it gets a bad wrap is because of the actual company that gives us work, I’m sure you know who I’m talking about.If people knew how to work efficiently and quit whining, this job is child’s play.Cable isn’t for everyone. You have to be sharp, agile, hard working, and have a plan.If you just want to come and get a paycheck and leave, this job isn’t for you.Any skilled job requires patience, training, ability to learn and communicate.”
“Very good experience here. I am 68 years old. Bought a new phone and reworked my T-Mobile plan. They helped me make sure all my favorite phone links were active. I heartily recommend this store. Good people - Cole was especially helpful, as was Ron too.”
“Clayton helped me and my wife get the best deals possible! We are very pleased with our switching of service and the customer service we received! Thanks Clayton!”
“Everything was very easy! DONTE got me in and handled all my needs, which were a lot. I'd appreciate bis customer service every time I walk into any store. Definitely a seller!! Needs a raise!!”
“Sam was an absolute pleasure to work with. He was determined to help us and get another line added through T mobile support over phone! He was on top of it, kind and caring. He was helping us while helping out coworkers and customers!! If you need reliable help ASK FOR SAM! 10/10”
“We had a terrible experience at the Bridgeton location twice. Staff was rude and not helpful. Therefore we went to the Olive location and were greeted with friendly smiling faces. Very opposite of the Bridgeton location. Toni T helped us and we were very satisfied.”
“Staff is friendly and helpful. I went purchase a charger on 2/26 and wanted to like page but phone was dead and I was in a rush. I did promise to like the page for the service I received.”
“I have to just start by saying that this location is the hardest to get into because of Sam’s Club gas. I could go to any location. I come here only because of the customer service that I get from Trevin Parks. I am not good with technology but he is patient and knowledgable. I know I will be taken care of every time I need help.”
“I wanted to express my utmost satisfaction with this location, particularly with the outstanding service provided by Stephon Thomas. My Galaxy Z Fold 4's screen started fracturing as it neared completion of its installment billing. However, Stephon swiftly got me up and running with a new phone and even sold me on some wireless earbuds I'd been eyeing for a while.In less than 30 minutes, I was fully set up and ready to go. Stephon Thomas, whom I highly recommend, exemplified professionalism and efficiency. Moreover, the rest of the team was equally friendly and contributed to making my Customer Service experience surpass what I'm accustomed to these days. Places like this truly stand out and deserve recognition.”
“The two men at the Telegraph store were so helpful! I had an issue with my brand new iPhone and I probably called the store 8 times for help. They helped as much as they could over the phone then I ended up coming into the store where we resolved the issue. Thank you for your patience and putting up with me.”
“Worked with Seth about Verizon home internet. Seth was very helpful and suggested I give it a try. Setting up the wifi was super easy, and it is more than adequate for our needs. So happy with Seth's service and advice as the $65/month savings.”
“⭐️⭐️⭐️⭐️⭐️ Magnificent service! This location runs so efficiently. From the time you walk in You are greeted and assigned to a specialist. I had the pleasure of being assisted by Dawn. She was so knowledgeable, joyful, and a delight to work with. She was able to listen and quickly find the plan for me to get all of the things that I have wished for. I am so grateful for Verizon hiring training and promoting wonderful specialist like DAWN, who come in to work and assist us with our Technology needs. I’ve been with Verizon for 25 years and I’m not going anywhere!”
“Criss helped us so much get our service taken care of, he is very knowledgeable and a true professional ! We are extremely happy with our new phones and will be recommending EVERYONE to come visit him at T-Mobile! Thank you also to his team of people who helped us.”
“I don't understand all of these bad reviews! I am incredibly impressed by this store's customer service skills.While I was in there, there was an irate customer that started insulting them and they asked him to leave, which was completely reasonable. He was also yelling on the phone, etc. Everyone handled everything perfectly.After that person left, the person who helped me was incredibly patient, even though I was getting slightly frustrated at an issue that stemmed from a mistake made by an 'authorized retailer'. I also had issues understanding a few things, but again, I was presented with patience; thank you.I asked for pen and paper to write out my thoughts and he gladly helped out. We initially started working together on the front bench, I asked him to move to a desk and he moved us over there.After getting past the hurdle of why a mistake was made on my bill by the authorized retailer, we talked about the iPhone option upgrades that I came in to look at. After he gave his opinion, I did a little light research to solidify my decision. He did not try to oversell me and answered every question, despite me interrupting a few times. He told me to call customer care about the billing mistake the other store made, and when I got home, his word was the truth and Verizon make everything right.I walked out a happy customer and super thrilled to come into a well ran corporate store. Keep up the good work!”
“I was super impressed with the knowledge and patience of the staff at this location.Norman, Mark, Darla, and Jada were are knowledge and welcoming. They have an amazing chemistry.Norman walked me through every option and even tried to help save me money.Norman took the time to explain almost everything to me and that was appreciated.I have been a customer for a long time and I have seen people come and go from this location. I hope this team is here to stay.”
“We had a number of configuration changes to make, new phones and porting to T-MOB from another carrier. We were assisted by Connor. Great experience. I wish more people had his customer focus and engagement.”
9:00 AM - 7:00 PM
1263 S Kirkwood Rd, Kirkwood
Internet Service Providers
“Thank you Eric. My phone was stuck in SOS mode. We tried every trick on the internet to fix. IT friends tried to fix. Went to this store right before closing and Eric got it working in 10 minutes using virtual SIMS card. Yay!”
“Jim P was such a big help at the Kirkwood Store. He answered all of our questions and talked us through all of our many questions. He was polite and patient. We will definitely go back.”
“I came in and asked for advice on the apple 12 and helped extensively. I enjoyed my time here. I had no wait and no other guests were in the store on a Saturday. I came in a Friday evening at 5 pm and was helped immediately and met at the door. The manager helped me with access to my old Verizon account even though I had recently switched to another cell carrier. They were patient and helpful. Definitely come in you have questions, they will help you.”
“I am not one to give feedback after a service, but my experience yesterday at Spectrum was so wonderful that I had to write a review. My father passed away unexpectedly last week, so I came to Spectrum wanting to switch from my father's AT&T family plan to Spectrum mobile. Zion (Spectrum sales rep) patiently helped me find a way to retrieve my father's account with AT&T, find the transfer pin, select a plan that was perfect for me, and make what could have been a very stressful situation an enjoyable one. I ended up spending three hours at Spectrum bouncing on and off the phone with AT&T, and Zion did not leave for his lunch break until I was completely taken care of (I didn't leave until around 4:30pm). I have had a lot of experiences with phone companies, and my experience with Spectrum has been one of the best.”
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“I love my spectrum mobile at $29 plus insurance. It’s nice to have the iPhone 12 Max Pro. I do periodically have internet issues since I moved. Got to thank you for being retired after between in-house and contracted or Independent Reseller. I need to retain that status again! My location on similar experiences via web, YouTube blogging or website could be informing customers of the awesome company has grown since being Charter Communications! If you have a problem just remember that it really depends whom you get the chance to speak with in any business for that matter. Thank them for their help and try again! This is the best company that has awesome service that connects you with the world! Thanks!”