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August 2023 by Gregory Viniard
I just had one of the easiest cars transaction I’ve ever experienced at Plaza Motors /BMW Dave Stone was great and so easy to work with and so personable!
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June 2023 by Barbara Looby
Plaza is the best BMW dealer of all in St. Louis. I went to all of them and they bend over backwards to Servicew. They take care of their customers and their service is outstanding. No one and I mean no one in St. Louis offers this type of service!
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May 2023 by Peter Tran
I bought the new car here over 100K but they did not show me how to operate all the feathers in the car. They took my check and said thank you bye bye. All they said we are about closing. However they don’t even have customers care either. This not first time I own the new Mercedes car. I don’t recommend to this dealer.
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April 2023 by Brian Prost
I went to the Audi dealership to inquire about a vehicle. I walked in and four to five salesmen walked right by me without asking me for assistance so I proceeded to walk across the showroom floor to leave and take my business elsewhere when I was stopped by Alex Madison (salesmen) and he asked me if I’d been helped and I said no not yet. Alex took the time to help me find and purchase one of the vehicles I was looking at. Alex is a great guy and an excellent salesman. He took the time to help me find the car as well as made me feel comfortable with the entire process.
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January 2023 by Stuart Rosenblum
Sad to say, stay away from this dealership. I was warned previously and did not heed the call. We leased a high end car expecting high end service. After 27 thousand miles and one oil change, we failed to get subsequent oil changes. Now I admit everyone knows oil changes need to be done routinely however: They forgot to set up the car for notifications. We had brought the car in for an engine light- they claimed to do a multi point inspection but never mentioned oil change or indicated there was a problem. They gave us a loner car that reeked of smoke. Asked us to go in the rain to get it. We were notified that the engine now had to be replaced at a cost of $22,000. We transferred the car to another dealership who did it for $16,000. Manager of Plaza called after the transfer and offered to do it for less. Service personnel were rude and obnoxious .
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December 2022 by Glenn Farmer
Went in looking to see a car that Trucar had located for me. The salesman checked the pricing and we went for a test drive. I ended up purchasing the car with confidence that Tray Hutson and Plaza Motors treated me very well.
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October 2022 by JMH LAA
This dealership sold me a car that has been a mechanical nightmare. After owning it for a little over a year I had to put over 4K into it, not to mention fixing random things or the fact that the check engine light came on two weeks after financing this car (it’s back in yet again for the fourth time) and let me not forget to mention that the trunk leaks every time it rains. I’d never recommend this place to anyone. I’m stuck with a car that I’m upside down on and constantly having to put thousands of dollars into it. STEER CLEAR OF THIS PLACE.
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October 2022 by A M
This is based on approximately 5 years ago, but since I happened to come across Plaza Motors on Google today, I figured that I would share my negative experience with them. The Audi dealership at Plaza sold us an A4. This was not our first A4, but it was our first Audi purchase at Plaza, we normally go to Audi Kirkwood or West County. We should have known that something was not right with the vehicle, when they accepted our offering price which was somewhat aggressive and our starting point for negotiations. When they wrote up the contract, they wrote in a price that was a almost another $700 lower than what we agreed. I was not going to fight them over this and looked to see if there were any other erroneous charges. We purchased the vehicle and noticed a distinct odor after a couple of days. When we notified them, they told us to bring it back for an ionized filtration system cleaning. We were somewhat surprised because they did not find it interesting that a 3-4 year old car would have such a bad odor within 48-72 hours of leaving their dealership. The smell was replaced by another type of a "chemical" scent, but after a few weeks, it was changing back to the old smell. We did our best to combat the smell and also started noticing electric switch/lighting/headlight glitches/issues and were told that its not covered due to the vehicle being 4 years old at that point. Eventually, we drew the possibility that the vehicle was likely water damaged and purchased from a post-hurricane event. The title was clean, but the car was a continuous health and electric problem. Numerous trips, loaner vehicle requests, repairs, etc. Please note that they really pushed this particular car when we told them that we were looking for an A4, accepted our first offer, and then took off even more money on the documents without our request. Someone at their dealership knew what was going on and they probably got it dirt cheap at a flood damaged cars auction in Florida/Louisiana/Texas. These flooded cars get sold so fast after a Hurricane that they often fail to update the Title work to reflect the water damage. To make themselves feel better, they tried to give us an extra-break at the end of the purchase process. In the end, the vehicle cost us far more and we will never be patronizing them again.
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January 2022 by Tasha Tate
I purchase a new Audi, top notch service! general Manager Johnny Farmand and my sales gal Michelle Schmitt is the best!! Honest and up front, no sales tactics! I highly recommend plaza Motors Audi for a great car-buying experience!!
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December 2021 by Mike Batchelor
My car is great have had it a couple years now - but they messed up the paperwork not once but twice requiring me to go back to them and deal with it, and I had to pull teeth to get the transmission service that they wrote into the deal. Situation was hassle, salesman was OK - F&I guy was super smarmy may not be same guy as its been since August 2019; but overall it was not the best experience was there a good five of six hours before I drove out with the car, and ended up having to come back multiple occasions to get things right. People there really not friendly.
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December 2021 by James Cole
I'm just a regular guy who wants an amazing car. Popped into this beautiful show room over the weekend. Huge selection. Gorgeous cars everywhere. Met a young gent by the name of Danny Skipper, who let me test drive four different types of Mercedes, very knowledgeable about the brand. Explained I wasnt likely going to buy today. "No bid deal" he says as we test drive another three Mercedes. Love the no pressure, no hassle of this dealership. Thanks to Danny, I know the what my next car purchase will be and I'm going back to Plaza for it.
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November 2021 by Ellen Lueken
My daughter purchased her first vehicle from them about a month ago. The sales team was very nice; however, after the vehicle was purchased, I noticed the dealership didn't change the oil, (less than 300 miles to due) or even top off the fluids (not even the windshield washer fluid). I should have known when my daughter came out of the dealership and the salesperson, we were working with was personally wiping the car down with a paper towel and Windex that the car was never properly detailed or serviced. There have been a few other bumps in the road when trying to finalize all the paperwork and register the vehicle, but I won’t get into that. We will not be purchasing another vehicle from this dealership.
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November 2021 by Natosha McIntyre
The Sales Director spoke to me like I was his child and then hung-up on me! I purchased a Landover not even 3full years ago and its been in the shop more times than not! While the service manager has been amazing, it doesn't not change the situation that the car worked fine until the first oil change that they conducted. The only service people to touch the car was theirs. So they either sold me a lemon or their service staff damaged my vehicle. Regardless, when asked to make the situation right after over multiple visits and a warning 3mos ago if this happened again, they would need to buy it back, Sales Director Michael Spurgeon was insulting and had zero interest in resolving. When I asked to speak to someone else as I felt it was clear this was not a positive conversation, he hung up on me!
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October 2021 by Sam T
Plaza Motors has been a pleasure to work with on my vehicle purchase. Varujan in sales, Taylor in the tag & title dept and Brandon in finance were all awesome!! Very pleased with my experience.
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September 2021 by Kurt Obrock
Wife stopped looked at a Ford Explorer, asked salesman if she needed to put a deposit to hold it until I cold come take look 2 hours later, no need we will hold it until your husband comes up. 2 hours later we show up & they are selling the car to someone else!