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November 2023 by MJ Parran
My overall experience at Plaza Mercedes yesterday 11/16/2023 was hands down the best car-buying experience I have ever had!!! Dan, the General manager was top tier. He made sure I understood everything and kept lines of communication open throughout the entire process. Devin my salesman was patient, experienced, and approachable. Brandon in finance was an overall joy and made sure I understood exactly what I was paying for and how long! I implore you if you are in the market for a luxury vehicle run dont walk heck hitchhike to Plaza Mercedes where they will ensure you get the best deal possible and you are treated with respect and shown grace!!
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November 2023 by Andrea K.
I couldn't be more happy with our experience at Plaza Motors, specifically Mercedes-Benz. Savannah Breitenfeld was our sales person and did a knowledgeable of explaining the vehicles and answering all our questions. She was very knowledgable but If she didn't know an answer, she would find it out. She set it up so that we were able to drive an Audi, BMW and several different Mercedes-Benz all in the same day. That made it so convenient! She communicated very well back and forth via text and email. I explained a car I had seen and she knew which one it was and found one! Ultimately, she helped me make the decision on which car to go with by telling me the different options on each car we drove and sending me information on them. When we were at the dealership waiting, she always made us comfortable and kept us updated on the status of everything. She helped us learn about the car's features and set up the app and my personal profile in the car. I couldn't recommend Savannah enough! She made the whole experience as pleasant as possible. The business/finance manager, Brandon "Hatch" made the contract signing pretty painless and speedy. He explained everything clearly and put us at ease. I'm afraid after this purchase I will be hooked on Mercedes-Benz for life!! I am absolutely in love with my car and the service we received was above and beyond!
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November 2023 by Andrea Kronenberger
I couldn’t be more happy with our experience at Plaza Motors, specifically Mercedes-Benz. Savannah Breitenfeld was our sales person and did a knowledgeable of explaining the vehicles and answering all our questions. She was very knowledgable but If she didn’t know an answer, she would find it out. She set it up so that we were able to drive an Audi, BMW and several different Mercedes-Benz all in the same day. That made it so convenient! She communicated very well back and forth via text and email. I explained a car I had seen and she knew which one it was and found one! Ultimately, she helped me make the decision on which car to go with by telling me the different options on each car we drove and sending me information on them. When we were at the dealership waiting, she always made us comfortable and kept us updated on the status of everything. She helped us learn about the car’s features and set up the app and my personal profile in the car. I couldn’t recommend Savannah enough! She made the whole experience as pleasant as possible. The business/finance manager, Brandon “Hatch” made the contract signing pretty painless and speedy. He explained everything clearly and put us at ease. I’m afraid after this purchase I will be hooked on Mercedes-Benz for life!! I am absolutely in love with my car and the service we received was above and beyond!
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November 2023 by gina fayek
I had the pleasure of dealing with Robert Altepeter a truly exceptional salesman who provided outstanding customer service. From the moment I walked into Plaza Mercedes , he greeted me with a warm smile and made me feel welcome. He was incredibly knowledgeable about the product and took the time to answer all of my questions, helping me find the perfect car that met my needs.What truly stood out was his patience and willingness to listen. He didn't push me into making a purchase but rather took the time to understand my preferences and requirements. He provided valuable insights and recommendations, making the whole experience informative and enjoyable.Furthermore, his professionalism and attention to detail were impressive. He ensured that I was completely satisfied with my choice. This level of dedication and care is a rarity in today's world, and I truly appreciate his exceptional customer service.In summary, Bob’s combination of knowledge, patience, and dedication to customer satisfaction and the Brand made my experience truly exceptional. I highly recommend him for anyone looking for a fantastic customer service experience.Thanks again Bob!
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November 2023 by Memi Heyoka Light Waters
Lauren was both very helpful and incredibly professional. This was one of my better experiences buying a car and she made sure that I was happy with my purchase even after the sell was made. Above and beyond, I cannot give her enough credit! I will most definitely be recommending doing business at this location with Lauren to my friends and loved ones! Thank you again, Lauren!
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November 2023 by Jarred Hall
I had a positive experience with Lauren. Even though I didn't end up making a purchase. She was knowledgeable, patient, and didn't pressure me into buying. I appreciated her professionalism and would consider returning in the future. Thank you for your time.
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October 2023 by TABITHA TEAGUE
On Saturday, I spoke with Craig the manager and told him my truck needed a new battery. He told me that he would be leaving but to bring it and someone would take care of it. When I got there, I met a nice guy named Kyle, I then gave him my keys and left. Immediately after leaving I was able to check the status of my vehicle the whole time it was being serviced. When leaving I usually stop to talk to Bob but he was in the middle of making a customer happy as he did for me when I bought my truck a year ago. Mercedes Benz Plaza, you guys have an awesome family, see you guys when my next service is due, thank you! ❤️
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October 2023 by Courtney Williams
The team at Plaza Mercedes always gets the job done. From start to finish I always have a great experience. It starts with Lauren Young who is outstanding at her job. She is funny, knowledgeable, and honest. Brandon Hatcher was my finance manager. Whenever I purchase my vehicles I will only work with Lauren and Brandon. They come highly recommended.
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October 2023 by GCA
I absolutely loved my experience with Plaza Mercedes . I ordered my car from Florida and the process and customer service was serious. I got the chance to work with Lauren and Daniel at the dealership. both were super professional and went above and beyond. anything I needed at whatever time they were responsive and met all my needs. In addition to their stellar customer service they offered a deal no other dealer could’ve beat. I got my new 2024 GL E350 at a price that no other dealer in my area could match. so all in all it was a win for me.thanks Plaza Mercedes for taking such great care of me. I look forward to working with you again on my next car.I highly suggest this dealership !! 5 *****
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October 2023 by JENNIFER LANE
My sales person was so helpful and friendly and very patient with me from the time I walked in up until the time that I bought a car it took me a couple of weeks to find a car that really was a fit for me. She took her time and help me a great car. It was an excellent fit for me. I really appreciate her. Will definitely recommend.. 10/10 this is my second time buying a car from Plaza and they haven’t let me down yet.
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September 2023 by La Cheryl Lewis
Robert (Bob) is the man. He made sure he catered to me, and he was so patient and knowledgeable. Just ask for Bob and he will do the rest.
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September 2023 by Tracey M.
I had the car for less than three weeks and my check engine light came on. I did not buy the extended warranty so I understand. When I went over to ask them about the issue, they said, since you did not buy warranty, we cannot do anything for you. They didn't even offer to look at my vehicle and at least give me an idea of the cost to fix the issue. Management did not reach out to me as I was told they would.
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September 2023 by Tyler Vo
My family recently purchased a Benz from Lauren. This was our first time working with her and let me tell you the experience was wonderful. She was very friendly, professional, and willing to go the extra mile for us in getting what we wanted. I would definitely recommend friends and family members to her.Best wishes to her!
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September 2023 by Christa Simpson
Everything went very smooth. Lauren was great, answered my questions quickly, it was a very easy process and got me in the exact car I wanted. Glad I made my first Mercedes purchase with plaza motors Creve Coeur.
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September 2023 by Ranae Harris
Pam Oakes is my service advisor. I never felt as though she was trying to pressure me into a service. Bob Altepeter was my salesperson. He’s very friendly and attentive. He stayed in constant contact with me regarding every detail of locating me vehicle, delivery, and the service of the pre-owned vehicle. Great job by both people.
