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March 2024 by Laura L.
Chelsea Browner and Aaron Boner are THE BEST!!! Always available or, when not, ALWAYS a prompt reply/response. Both are super knowledgeable, extremely professional while also being highly personable. And, great communication throughout the entire process. Did I mention they are THE BEST!!! Also, when purchasing a home in the past, never ever has the mortgage company sent us a thank you note, much less a welcome home card with a beautiful house warming gift. The monogrammed tumblers and slate coasters, along with the cutting board are fantastic!! Thank you.We are big fans of Veterans United and are already sharing about our great experience. A big THANK YOU to our Veterans United Team!!!
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March 2024 by Karson W.
Jason and his team are the best at their jobs. It’s show that they truly care about helping and getting veterans and their family into new homes. They made the home buying experience fun and I truly appreciate everything the team did for me and my family. Thank you Jason, Megan, Katie, Annie, and jay. I couldn’t have done it without you guys.
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March 2024 by Bradford B.
Amazing service, but only at the beginning... - Communication abysmal - Will pre-approve you for something without actually crunching any numbers - Will demand things from you (while slowly responding to your request or questions) - Will charge high closing costs (mine was going to be about 12k) - Will hire an appraiser and allow the appraisal even if they know of issues with underwriting ($725 down the toilet for nothing) Fortunately for me, this was the best thing that could have happened. I contacted the builders recommended lender (which I declined due to thinking VU would be best for a veteran) and it turned out I could do the deal with $0 closing costs and $0 appraisal fee. So please Veteran's, do shop around (local as well). Read some BB complaints.. dont read the million 5 star "VU was perfect in every single way!!!" bs reviews. You are simply a number and they could actually care less. They are a definately a quantity over quality business model. Best of luck!
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March 2024 by Gary W.
Lots of hidden shit. Payment changed 5 times already. Bullcrap borrowing 6 percent to pay broker . 13 thousand in agent fees cost you 30 grand over 30 years. They roll up the price to cover closing. Crooked bunch. Already added 20 more dol to my second payment.got me good
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March 2024 by Robert R.
It was amazing!!! Derek and Kayla were amazing. I never felt like a bother and more importantly never waited for anything. They were always ahead of the game. They both took there time to explain what I need to do and genuinely made the process painless. It was a pleasure. Thanks again for everything and I will recommend everyone I know to go to you.
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March 2024 by Joseph Middaugh
They are the best and really fun to work with.
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March 2024 by Joseph Caban
Great team to work with made the whole process easy and will highly recommend to my fellow veterans who are looking to buy a home. Thank you for the help
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March 2024 by Justiniano Del Rio
Excellent team work. Thanks
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March 2024 by X IVAN X
The team was great! But Veterans United needs areas of improvement, there’s a couple of co workers that had some issues with you all. As a customer purchasing a new home could be scary. It’s a lot of money after all. There should be a teams meeting/zoom meeting (etc.) on the closing disclosures, the ins or outs of this document, if you will. Create a power point or something that can be easily edited to fit all the data on the actual closing disclosure, so the customer has a better understanding of everything. Idk also giving them the opportunity to save it, and come back around to review even after the purchase is done as a refresher. Last but not least, taking that extra step in teaching the customer better ways to save money on the property, like county tax exemption form in case property taxes change. Creating such programs will benefit the company/customers. Us being Veterans admire integrity and loyalty in establishments that take care of us.
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March 2024 by Timothy B.
Truly amazing people. I think I have raved as much as I can about the astounding women and teams that made our home purchase possible, that if it continues you might have to widen all the doors in their offices to fit their heads. Though they would rightly and truly deserve such adjustments if they needed to be made. Best people, ever. Truly and sincerely, Tim, Kait, & Gabriel Northcott-Bruns
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March 2024 by Hugh Delacruz
Dave Buchner has been my loan officer for over six years. He has helped me with two mortgages and two refinances. I would highly recommend his services to anyone.
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March 2024 by Hugh D.
Dave Buchner has been my loan officer for over six years. He has helped me with two mortgages and two refinances. I would highly recommend his services to anyone.
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March 2024 by Patrick Flynn
There isn't enough words to express how satisfied we were with the process! Aaron, Tyler and the rest of the team were amazing and so very helpful! God Bless!
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March 2024 by Anwar Lopez CheerierNevada1
My Veterans United is the BEST!!
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March 2024 by Percy A.
I was definitely looking for a good lender when it came to purchasing my property.. Veterans United always stood out from the rest and was my 1st choice... Me and my Wife are so happy with the decision to go that route.. We couldn't have made a better choice... Thank you Chace and the entire team that made buying our home an easy and very memorable experience!
