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August 2024 by Jeff
I have been a Verizon customer for 12 years. Popped into the store to buy my daughter a phone for her Birthday. Anthony was my sales rep. Worst experience i have had at a corporate owned store.
Anthony was providing prices that did t match what i was seeing on my app. I left and then Anthony called my cell phone to come back and agreed to price match my online offers. I came back and I bought an iPhone 15 max and paid the initial payment. Their system was having trouble activating my line. He had me call my wife to bring her phone to the store to swap numbers around. While she was on the way to the store i needed to use the restroom quickly and was told to walk to Chick Fil A. I canceled my order and got a refund. Shame on you for not allowing a paying customer the common courtesy to use your restroom. I will never buy a phone from this store again. Do yourself a favor and shop elsewhere.
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July 2024 by Mike Cobern
Service sucks. They will steel your info. Drop your phone and break it acting like it's nothing and send u on your way. Il never be a verizon customer again.
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June 2024 by Damsan N.
This place service ? but they not give me right
number service ?. I'm from Columbia Mo. They give phone number Fulton. I go ask they charge for. But they said they can't. I'm not happy that ? all
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May 2024 by Matema Garvin
We went to this store hoping to get the best help we could get.. that was something we didn’t receive. We went in trying to add two phones to our lines, after we went and bought two phones outright to be put on our plan we were told a whole bunch of lies. For starters the lady that was “helping” us told us that all of the secondary numbers that were being added to our phones(our current phones and the two we were getting added) were going to be free come to find out that was a lie and it made our phone bill go up to almost $500 because each second number is an extra $10 which is not what we wanted. She also sent us home with two phones that weren’t even working or connected to our phone plan so they had no service to them at all. I will be calling and making them fix their mistake and make phone bill go back to normal. Definitely will be going to the grindstone location from now on.
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April 2024 by Tyler Dodge
My wife needed a new phone. Worked with Lou and she was great.
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February 2024 by John Belcher
Paid for 3- iPhone 15's and it was close to closing so they asked us to come back next day to put screen protectors on and transfer data. The next day we went back and they wanted to charge us $50 a phone to transfer the data. The manager's name Chris spoke up and told the salesman to charge us. After just spending 3k on phones and plans .
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December 2023 by Russ Duker
Great service, great price.
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November 2023 by Lisa Payne
Found upgrade I was looking for, great customer service, was able to download from old phone to new phone without any problems
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October 2023 by gornj100
I took my phone, purchased new, in March to this store because it was malfunctioning. It is still under warranty. I was having issues will loss of audio. I was told I would be receiving a new replacement phone the next day, which happened as stated. By the time I got home from work, my original phone was functioning without problems. About 5-6 days later, when I had time and this store was open, I returned the new phone, in it's unopened, still sealed box and stated I didn't need it anymore. A man said ok, we'll take care of it. He opened the box, gave me the tracking number and said he would send it back. I rec'd a message stating that the "damaged" phone had been received and (here's where I made my mistake) assumed that the Verizon person who received it would note that it was not my original phone, it was the same phone that was sent to me. Never assume, boys and girls. Then I got my monthly bill with a $40+ increase in my charges for " recent purchases" that I did not make. At no time during my first visit to this store, did anyone tell me that my bill would go up by $40. All I heard the woman say is that I would get a refund for the difference in price, for the new phone, which I later returned because this one decided to start functioning again. I'm NOT paying an extra $40+ per month to Verizon. I will not use Verizon anymore. My current phone is owned by me, completely paid for and I'm taking it elsewhere. Do not use this store. The one on Nifong is better, at least for the fact that they never blatantly ripped me off. If you can avoid Verizon altogether, then do so.
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October 2023 by Adam Weems
Went to get a prepaid plan. Had to pay twice what was advertised, and the service is Horrible!!! I've been trying for two days to get someone on the phone, and can't get anyone even using wifi phone calls, and to go to their store would cost me another $20 in Lyft fees.The people running this company are thieves.
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October 2023 by eons ltd
Did an excellent job. Manager is terrific
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October 2023 by Rene Meneses
Super helpful and friendly
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September 2023 by Zackery Chicovsky
They are so slow they don't help customers quick the get more customers in. They really need to work on how much time they spend with each customer. Losing sales
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August 2023 by Marlyn Hargadine
My daughter's phone had problems they got Har another one
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August 2023 by Russell Tucker
Good customer assistance
Smart and friendly
