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November 2023 by Anna Roshani
Great experience!! Lou was awesome! She helped me to purchase new phone and watch. She was so friendly and professional. It was a long process but she was extremely patient and went through all the steps accurately. Thank you Lou!!
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November 2023 by Sarah Morehead
Madison, Max, and Jacob were so courteous and helpful. Took care of my issue!
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November 2023 by Marrisa Jackson
Great job on serving customers 10000 better than the corporate store across town.1. I was able to contact the store directly (other stores take you to a rep in another country not directly the store to speak with associates) & verify they had a product(s) that I was interested in.2. My sales person Mr. Jacoby was a big help Im new to the Apple family and he helped me chose an accessory(s) for my new product without forcing sales & by product knowledge.3. The time i was able to come in, immediately be directed to a sales desk & compete by purchase about 20 mins getting me through my lunch break and not go over!Thanks to the store when you come in everyone had smiles and greeted when you come in even if they had customers/ were in the phone/ etc.DEFINITELY come here before being given the run around across town .
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November 2023 by Amanda O'Brien
Way better experience than expected! The young man Coby went above and beyond to get my family and I switched from us cellular to Verizon! Absolutely ? happy with the customer service and the care he took to make sure each phone was correct and working properly. This guy is great! If I could rate more than 5 stars I would.
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November 2023 by Jenny Mummert
I have been to this location twice for purchases, and both times staff are always friendly, well informed, and often check to make sure that I understand information given. I never feel rushed at this location. Great experience.
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September 2023 by Lauren Gilbert
Great service! They were helpful with making sure my new phone was ready to go. I even had to come back in with a small issue and they had it fixed in no time!
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September 2023 by Calvin Canine
Eric was very patient with a confused user. He is an asset to your company and will keep me coming back!
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August 2023 by Brandi S
Lou was incredibly helpful in solving my problem with a monthly bill much higher than I expected. She met with me twice and helped me immensley. I give Lou 5 stars. Thank you, Lou!I only give the store 3 stars because I was initially given information by another employee about what my new bill would be when I upgraded and it was not accurate (not to mention I was not told I would be contracted for 3 years and would owe nearly $100 in tax on the new phone until my old phone was wiped and in their possession).
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July 2023 by Triston Cole
I came to port my number. Came for a phone, left with drip thanks to Ed. As soon as I told him I do IT, he stoped trying to explain products, understand that I already know, and we got down to business. Super friendly dude, got me set up right.
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June 2023 by Tori Messenger
We have always had great experiences with Verizon on Grindstone Parkway. Mike Cusanno has been helping us for more than 12 years and we love working with him!
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May 2023 by Lori Popejoy
Lou met with me three times to work through a problem after I ordered a phone through Samsung. It took a lot of persistence, patience, and knowledge to get it resolved. I appreciated the level of service I received.
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April 2023 by Beth Brown
I went to this store to get a new phone and what a pleasant experience!! Ed was amazing!! He was very knowledgeable and was able to give me great advice and helped me set everything up!! Maxx was my original point of contact and he promised great service when I arrived and these two young men did not disappoint. I would recommend stopping in this store for your cell phone needs!! Thanks guys, you were awesome!
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April 2023 by Tonya Duncan
Joe is an amazing sales professional. I purchased a new phone and watch. At first I struggled with the watch but he took a great amount of his time to help me know how to use it. I have heart and lung issues and now I'm able to run an ekg or ecg. This morning I felt something was off in the way I was feeling so I ran an ekg or ecg and it showed I was having A-Fib. I was able to contact health professionals and soon got help. Thank you Joe and Verizon.
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April 2023 by Mel McM
Knowledgeable staff took the time to inform and clarify. They did not hurry the process, instead helped us make a good decision. We have used Verizon exclusively for over 2 decades. We won't change.
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March 2023 by Wally Iman
We've been dealing with these guys for over a decade, although this was only our second or third transaction with Lou. It's much better than the company owned stores where you're just the next guy in line and they try to upsell you on everything. Cellular sales is very accommodating.
