UMB Bank, known for its drive-thru services, has earned a high rating for customer satisfaction. The staff at the Columbia, MO branch are described as exceptionally professional and friendly, making customers feel comfortable and valued. Employees like Alonzo go above and beyond, even visiting customers' homes to assist with account needs. Customers appreciate the personalized service, with staff greeting them by name and providing efficient, helpful support. While the bank's locations and ATMs in Columbia may be limited, the overall experience at the Columbia branch is highly commended, with customers willing to go out of their way to use this bank.
5 out of 5. Transaction handled professionally, efficiently and with a smile.
March 2025
I chose UMB based on a several years old Consumer Reports rating of banks with best customer satisfaction. In my interactions with my local UMB branch in Columbia, MO, I can easily see why UMB earned such a high rating. Everyone there is exceptionally good at what they do and seem to enjoy doing it!
March 2025
The staff are very professional, and even call you by your name when you walk in the door. It is a very homely feeling, and makes you feel very comfortable. I recommend this bank to everyone who is looking for one.
