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July 2024 by Riya Patel
Extremely rude salesman and manager.
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July 2024 by Blake
Horrible experience and hard to trust them
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May 2024 by Kelsey Carson
Had a fabulous purchasing experience but I cannot say the same for the service. I purchased the extended warranty and service plan (Toyota Care+) and numerous times had to remind them I was covered for oil changes and tire rotations up to 75k miles. I waited for each service for more than an hour and a half, sometimes pushing three hours. Service writers are nice, but some are not trained well as they’ve tried to charge me for services I should not have to pay for under my warranty, causing more time spent at the dealership.
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May 2024 by Ryan Fleharty
Spencer did a great job and took extra time to double check my brakes even after he was off the clock. I greatly appreciate his hard work.
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May 2024 by Damsan N.
Love this place service very good and good deal nice , clean. Happy come in they take care good happy ??
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March 2024 by Bill h
I spent over 3 hrs there for a standard service inspection, I also noticed that my truck was in the parking lot at least 1 1/2 hrs before they told me it was done. I am extremely disappointed in the service dept at Machens Toyota
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January 2024 by Kyle Stegner
Was treated as an inconvenience rather than a potential customer. Lady was rude and unwilling to talk to me.
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September 2023 by Rownak Ara Rasul
All the Salesman's behavior is good. They are very co-operative and helpfull.
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August 2023 by Safy AJ
Very good
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August 2023 by Jeus ysks
Well enough
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June 2023 by Deloris A.
Over the years they have stripped 2 oil plugs. First on my brand new Camry, and the on a RAV4. It's a good place to buy a car, but don't rely on their service.
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March 2023 by Dalton B.
if you're looking to buy a vehicle here make sure you show up with a lawyer cuz these sleazeballs will take you to the cleaners if you're not careful. staff is dishonest and not transparent at all with the financing process. hope you like getting 10k below KBB for your trade in too. they're super sneaky with lumping in 40 b******* warranties to jack up the final sales price while keeping your attention glued on the monthly payments. for the love of god dont trust these snakes, sad cuz i've bought 3 toyotas now and i came in here thinking these guys were gonna do me right and man was i wrong. take your business elsewhere please. f*** these guys
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January 2023 by Corey S.
Trash. First free oil change, they told me it would be "real quick". We sat for 2 hours(!). Unacceptable. Today they called me to say it was ready. Sweet. I show up and they say "oh. The oil change is done but it'll be a few more minutes on the computer recall". One hour and 20 minutes later I go up there furious and she says "I'm just waiting on the paperwork now. Be very soon". 15 minutes later she comes to me and says "the recall is gonna take another hour or 2". Are you f-ing kidding me??? Never again. I don't care if it's free or not.
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September 2022 by Alexandria McDonald
Two truly terrible experiences with the Machens Toyota Service Department. First a scheduled 5,000 mile tire rotation. Made an 8am appointment and waited 2.5 hours. The second, a scheduled 10,000 mile oil change and tire rotation. After waiting over 4 hours my husband finally inquired about the progress on my oil change and was told they had not even started on it and it would be another hour before they could get to it. They took zero accountability for the lengthy wait and never apologized. I could not wait 8 hours and had to leave without any work completed. After purchasing a brand new vehicle from Machens, I had hoped they might at least honor the appointment time they scheduled but they truly are not concerned about their customers. Don’t make appointments if you can’t do the work at that time. If I did that to my clients I would be without a job. Taking my brand new Machens vehicle to Rusty Drewing Toyota for service from now on. Disappointing.Services: Tires
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August 2022 by Jolena Eads
Thanks for fixing my toyota
