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September 2023 by Kara
I’m surprised this place has such a good overall rating. The grooming is overpriced and dogs aren’t given water or let outside to pee when they’re there all day getting groomed. Boarding dogs aren’t let outside nearly enough so that’s why they go home smelling like urine. They only get to go out 2 times a day when the place is closed for holidays. Oh and don’t count on staff to properly dispense medicine, even if you put it in a pill organizer. The owner, Josie, only cares about money, not the actual wellbeing of the animals. If you love your pets, don’t take them here.
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September 2023 by Korey
This past week was our first time boarding our dog. He was well taken care of and we will definitely be using them again soon.
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August 2023 by Cindy
I have no idea how my Pets stay went! I dropped off (and ensured them all paperwork was completed..ugh) and they took our 3 dogs to Penthouse Suite. I only found out TVs were broken when i raised the topic! I called to check on them the next day and the lady went to the back to ask then said they told her they were doing "pretty good" What?? When we picked up there was a blanket over the window of the Penthouse with no explanation. So staff couldn't even see our dogs. What?? $500 and never again!!!
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July 2023 by andy bedy
Waited 4 months to get in, no one said anything about a shot record. Thought I was going to drop them off. Nope, they would not take them. Instead I was late to work and had to burn sick time because I had to take the mutts home.
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November 2022 by Chirag Sheth
Would not recommend this place at all. We took our dog here to get a grooming. They told us one price on the phone and then when we get there they almost doubled it. After we got our dog back they made excuses about why they didn't do certain services fully, which their reasoning didn't even make sense. Wasn't until we got home that we noticed they nicked him in certain sensitive areas. While those things can happen they fact that they didn't even mention it to us was very unprofessional. So many other places in Columbia so IMO take your pet to a place that actually cares for your pet
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November 2022 by Mizzou Tigers
We've been going to The Pet Fair for the past 8-9 years, they're great. They have a caring and attentive staff who really care about our pets. Highly recommend them.
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November 2022 by Cards Fan
We've been going to The Pet Fair for several years for both grooming and boarding and wouldn't think of going anywhere else. The staff is knowledgeable and friendly and treat our pet like their own. Great place to go.
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October 2022 by Tor Tyr
I’m a veterinarian who’s been in the pet care industry for 22 years and I have never had such a poor experience, marred by horrible communication and an utter lack of honest and fair business practice. We recently boarded our two dogs with The Pet Fair for the first time and although things started well, it was a complete disaster once the dogs were dropped off. We were quoted $39 for our first dog and $30 for our second dog, to stay together in a room for a seven night stay. At the drop off they did not have our reservation in the schedule. This was odd because I had spoken with them on the phone 2 hours earlier to confirm the reservation we had made weeks ago. The gentleman who helped us was very nice and explained that someone must have accidentally erased the reservation. Then he gathered all of our information, went through pricing, and took the container of our dogs food. Unbeknownst to us they had apparently wanted the food in individual bags, but at no point was this information ever relayed to us. If we had known, it would have been done. However, he said that since this was our first time boarding with The Pet Fair there would not be a charge to put the food into individual bags. Two days into their stay we receive a call that they did not get our vaccination records, which we had emailed prior to the visit. The email address that they had provided was incorrect. I explained this to the woman who called and told her we would resend them over right away. For some reason they continued to call both of our phones every five minutes, asking for the records to be sent, which didn’t really make much sense since I had already talked to them. And finally when I went to pick up the dogs , the price for the dog stay was $250 more than what they had quoted us. We explained that we had gone through all the pricing at the time the appointment was made, and then again with the gentleman at drop off, we had everything written down. The woman checking us out simply said he had given us incorrect information, AND that we were also getting charged for putting our dog food in individual bags. I tried to explain that this was not right and that they should honor what they had quoted on two separate occasions, but she said “no”, they were not going to do anything,Wow, I’m sorry but that’s really bad! Kind of in shock about it to be honest.
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October 2022 by Tim Huan
Front desk lady (not the owner) had bad attitude. They sent wrong time for us to drop off the dog and didn’t take our dog because that they sent the wrong time and we were “late”. They rescheduled us and we drop off our dog 5 minutes later and they refuse to accept our dog. All the dog’s vaccines are up to date but they said one is expired. We plan to send vaccine proof later but they won’t accept. I don’t know if it is racism or for what. It wasted our valuable time! I will never choose this business. Never had this experience before!!! So unbelievable!
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July 2022 by Yvonne Lamm
My doggie went there for July 2nd and got a luxury room. She was so happy and not stressed when we picked her up, unlike when we take her other places!
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July 2022 by Maddie Farley
My dogs were returned smelling like urine and my white dog was tinted yellow. Was extremely expensive for what I was expecting
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June 2022 by Rami Safi
I have spent 2 years with Pet Fair for both boarding and grooming. The flexibility, care, and attention to detail that they give to the animals in their care is phenomenal. Highly recommend any student or individual in Columbia to go to pet fair for affordable boarding and precise grooming.
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June 2022 by Kasey Collins
Good, however they didn't follow my dog's food regimen that was asked about in detail.
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February 2022 by Misty Kelly
They always do an excellent job on my pitbulls nails I wouldn't take care of the other place they are.affordable and they do a great job
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December 2021 by Scotty Ellis
Friendly staff. I assume the dog enjoyed her stay. We will board here again one day.
