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December 2023 by Patrick L.
Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were notified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.
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December 2023 by davinne hayse
Ms. Joell, is a very efficient store location manger. No matter what the problem is Ms. Joell is always there and ready to help with a kind and beautiful smile and positive attitude, and always get down to bottom of anything. Ms. Joell makes the StorageMart a over all very fun and easy going experience with the company!
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December 2023 by Debra Anderson
I have been a customer at Storage Mart Columbia (I-70 Dr SE) for over a year. Joelle has always been extremely helpful and super friendly. She made getting a unit easy, and when I requested a new unit, she was able to get it close to the original one. She’s always been responsive to my questions about billing, insurance, auto-pay, etc. I couldn’t be happier with my experience with Joelle and Storage Mart Columbia.
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December 2023 by Greg Stiner
Had a great experience with storage mart. Easy access to my unit anytime, completely fenced, property well maintained. Lawson and Joell were professional and courteous.
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December 2023 by Lezlie Kay
My company has been using Storage Mart for many months now and I want to give a shout out to Joelle at the I70 SE location for consistent excellent service and a wonderful attitude!!! Terrell, Bob and I all love her!
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December 2023 by Michael Stansbery
The easiest storage unit rental experience I've ever had. Joelle and Mike are very friendly and helpful! Highly recommend!
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November 2023 by Marie
Joell and Lawson were so welcoming and professional. It is so refreshing to walk into a business and be welcomed with a smile and get great service at the same time! I highly recommend Storage Mart to everyone in Columbia!!
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November 2023 by Travis James
Joelle is extremely knowledgeable and always goes above and beyond to assist me. She has been a valuable resource since day 1! Keep up the good work!!!
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September 2023 by Kevin Scully
Extremely nice knowledgeable and professional management and employees. I would highly recommend this location to anybody looking for storage solutions. Should you have a problem day, address it immediately. And do everything within their power to help you to make sure you are a satisfied customer.
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September 2023 by Eva Clough
After nearly 10 years of patronizing this specific storage facility, my family and I have no complaints. The staff has always treated us with respect and consideration. The current facility manager, Joelle, has been exceptionally helpful in determining my storage need and of immeasurable assistance in helping me manage my rental property. I would recommend you let her assist you.
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September 2023 by Cully Dale
I used this facility for years and recently closed out my account, as I had finally gotten everything out. I never had a problem, but worried about the hassle of closing it. It couldn’t have been easier. They sent me an email and even returned my call to let me know I was good to go. Always pleasant and very helpful.
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September 2023 by Jimin’s Wifie
Staff is super helpful and very kind. The unit itself was clean and had no issues whatsoever. Would definitely recommend if you’re looking to store. Have decent variety of different sizes of units.
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August 2023 by Erin Haynes
Hands down...THE BEST people to work with. We had an utter nightmare trying to sell our house and purchase the new one. The one thing that helped with all the stress was the amazing people at Storage Mart. We had no idea where we were going to go with all our stuff for three weeks. With one call, the stress was down to a minimum. Seriously we couldn't have asked for better service and amazing people to work with. We had two moving trucks and it was no issue getting in, unloaded and out. The security they have is also really nice. If I could give them more stars I would. Thank you soooo much for making our move that much easier.
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July 2023 by Teresa Takagi
This is our 2nd year renting from Storage Mart for an out-of-town student. 2 different locations but consistently the best customer service. From a very thorough call to their 24 hr service center with Stacy to a follow up call from the site manager, Joel. This company clearly understands hiring great people is the key to success. The facilities are secure so we've never had a problem but would have support if we do. We would absolutely recommend them to family or friends.
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July 2023 by Diane Duhame
Joelle was extremely helpful, kind and patient helping me through our entire storage process. She went above and beyond. Everyone I had contact with there was polite and helpful. I would recommend this place to everyone.
