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January 2024 by Kara Black
Wonderful customer service! Larae was very helpful and made the process quick and easy!
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January 2024 by Chris Topinka
Looking forward to getting service!
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January 2024 by Chris Heaton
The level of service at every level was outstanding. From the initial call to the very last interaction, the Socket team was responsive and attentive to all my questions. Fantastic service! The product is also great.
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January 2024 by Kyle McPherson
The customer service is as amazing as the actual service itself. Any question is answered quickly and easily. Calling in to get to the right representative is very quick and easy.
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January 2024 by Tara Latchison
If I could give 10 negative stars I would! I’m warning anyone they try’s to get any type of service from this company don’t do it!!! They are terrible way to expensive, my fax service did not work for 3 months they did not give me any type of credits. I made an agreement to pay by bill on the 12th before I could even pay it, my service was off!! As well as I sent several emails to Evan Campbell not one time did he respond! Go to Media Com or Spectrum you will be paying less with better customer service.
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January 2024 by Nicholaus Cox
I am writing to express my disappointment with the recent customer service experience I encountered. I had the displeasure of interacting with [Customer Service manager, who demonstrated a concerning level of disrespect and unprofessionalism.During our conversation, she failed to provide adequate assistance for the issue I was facing as a paying customer. What was particularly disheartening was her refusal to commit to a specific time for a callback, leaving me in limbo regarding the resolution of my concern.Customer service is a pivotal aspect of any business, and such experiences tarnish the image of the company. I trust that Socket values its customers and takes this matter seriously. I urge you to address this issue promptly to ensure that other customers do not face similar challenges.I appreciate your attention to this matter and anticipate a swift and satisfactory resolution.
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January 2024 by Klunk Bicycles
Closing business and called to terminate service. You'd think 21 days would be sufficient, but they require 30. Getting charged way too much money for the entire month of February to provide service to a vacant building. You could at least pro-rate the month instead of charging me for the entire month. Take your business elsewhere.
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January 2024 by Dm
Great company, great service. We have had high speed internet for over three years and have had nothing but perfect service with Socket!
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January 2024 by Melissa Poole
Reliable service!
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January 2024 by Camille Griffin
Socket is great to work with! They always keep the internet working and fabulous customer service!
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January 2024 by C B
Their internal process and procedure for billing are terrible. They inadvertently shutdown my account without my knowledge, but never terminated my service. I kept paying none the wiser for 2 years! They do an audit and find this out but they had my phone number in wrong so left messages with nobody. When i called for another issue they tell me i owe for service from Jan 2022, when it is now Dec 2023! 2 years later, tell me about this huge audit and how my account has been inactive but i have been auto paying each month. They fixed the issues they created on their side but would not forgive 1 missed payment from 2 years ago!!! Fast internet with low latency, but be late or miss a payment, they will shut you off, cancel your account. You are not customers, just a source of income for them...
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January 2024 by Sarah Rybolt
Great deals for a good cause.
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January 2024 by Sara Schaefer
Such a cool and inspiring place!
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January 2024 by Greg Buschjost
The new fiberoptic lines were installed in my Jeff City nieghborhood earlier this year and I have been 100% happy that I switched from Centurylink to SOCKET. My bill was cut in half and my internet speed is now literally 30 times faster than before. It's been great!
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January 2024 by The Plant Man
I’m not even a customer, but I’m trying to figure out who owns a number block that keeps Robo calling me, they were incredibly willing to help, and without my request are doing further investigation to determine more information for me. If this company was available in my area, they would be my first choice.
