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March 2024 by Jonathan K.
Terrible experience
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February 2024 by Rick Y
I had some body work completed by Schaefer. They did a very nice job. And they were very professional. The whole time I got the feeling that it was important to them to do the job right. I would recommend.
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January 2024 by Roger Kiew
Very terrible communication on their side.I scheduled an appointment on end of September, to drop my car on early November.I called them the next week, they said my car was disassembled.Didn't hear from them for more than 3 weeks.Then I called again, someone else told me my car was not touched since they had been busy, so I went to get my car later.When I arrived, they told me my car was disassembled in the morning and now they had to order some parts.Didn't hear any update for another 3 weeks, I tried to call them more than 20 times, never had luck to reach my service writer.I was finally able to get my car after a month and half.I feel like the first 3 weeks they didn't touch my car at all, I really don't know what's the appointment is for.They at least remembered to charge the battery for me so I gave them a 2 stars instead of 1.So disappointed about their communication.
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December 2023 by Sky Weigel
I am nearing on 6 months waiting for calls back to complete the original work needing done (trim pieces) and they also damaged a light bar and a tail light on my truck and haven’t received a call for these to be replaced either. They are angry over the phone and let me know “they will call me when they have parts”.6 months is insane. Going to give one more call to resolve then going to BBB.
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November 2023 by Baumgartner Machine
Excellent customer service with detail oriented work. Great experience, glad my insurance provider suggested them.Services: Steering & suspension repair
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October 2023 by S. David Mitchell
When I arrived at Schaefer, they were courteous and took the time to explain the process. The young lady at the desk was helpful securing my car rental to pick me up and to returning the vehicle. The technician kept me informed of the status of the parts and when my vehicle was complete and let me know that if there were any issues to reach out. Excellent company.Services: Painting
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October 2023 by PlutoIsAPlanet NotJustADog
Very professional. Took longer than they thought to get the parts, but kept us informed of the progress. Explained everything they needed to do. Did a great paint job and even cleaned the interior. Car hasn't been this clean since I bought it!Services: Painting
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September 2023 by Dana Montileone
Unfortunately, we did not have a good experience with this shop (the one located in Columbia, MO). We had used Schaefer in the past (the one in O'Fallon/St. Peters, MO) and was pleased with the work. The shop in Columbia was not good about returning phone messages and/or emails. The communication on the status of parts ordered and scheduling of actual work was very poor. I feel that if I hadn't gone there in person to ask why it was taking so long for our car to be touched (the car sat on their lot for 4 weeks from the appointment day that we had scheduled for work to begin) without any work being done that it would still be sitting there. Once the work was finally started (the day after I physically went in), it was completed in a timely manner.Service: Body & Trim
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August 2023 by Emily
Amazing job done by Mac and the technicians! They knew we were only in town for a little while and pushed to get everything fixed for us before we left. We greatly appreciate everything they did for us and helping out with the car!! I highly recommend going here, you will be taken care of well! Thank you to everyone who helped us out!!! You made a bad luck situation so much less stressful!Service: Body & Trim
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July 2023 by Aboma Galatta
I had taken my vehicle in for a Geico claim. The shop was very professional and organized. When I called for an update everybody was courteous and they worked with Geico to completion (working with Insurance Companies is very overwhelming). I appreciated every part of the process that got my vehicle done. Everyone was professional everyone was respectful.For those that expect a quick turnaround, consider all the work that must go into repairing your vehicle. I felt the time they had My vehicle was adequate and responsible.
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July 2023 by cyndi parrish
Very friendly & thoroughly explained the process to us. Did an excellent job on our truck. Got our truck back in a timely manner. I recommend them highly. Very professionalServices: Painting
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July 2023 by Laura Pruitt
My 4Runner needed body work and Schaefer Autobody did an amazing job on my repairs. Their customer service is over the top fantastic so I would highly recommend this shop to anyone.Service: Body & Trim
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June 2023 by Tina Brockman
Did a beautiful job on collision repair of rear hatch. Truly like it never even happened. Finished job on schedule. Very happy with repair and customer service.
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May 2023 by Sarin
Dealing with Schaefer was a breeze, the staff are friendly and professional, fixed my truck in a timely matter. I appreciate the text of the repair process. I appreciate how Rick walked me through how to care for the paint job. Definitely recommend using Schaefer Autobody
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April 2023 by Debbie Cope
Did a great job on my truck. It took almost a month to get parts and finish it completely but it was a big job. Did a great job and kept me up to date.Services: Body & Trim
