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December 2023 by Cynthia Raven
Could only get a robot on the phone. No real person to answer questions. Web site was confusing and quite overpriced. Used another company. Edited... I did try the chat option but also didn't work for me. I had a chip repair needed not an entire windshield replaced. Over 200 dollars plus mobile cost was quite a lot. I previously used Mark's mobile glass and was satisfied with service so I tried new company first however was frustrating experience. I called another company in town reached a real person and had same day mobile service for only 50 dollars. When I call, check the website, use the website estimator, call again, try chat, and Still get no information after 30 frustrating minutes I call another company.
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November 2023 by Brian Asbury
All the boxes check with the service I received from the location off Conley Rd. in Columbia, MO! They were super helpful, quick, courteous and something I wasn't expecting was they even cleaned out and vacuumed my floor boards. Above and beyond service!
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November 2023 by Matt Hensley
Very professional and reasonably priced. Worked directly with our insurance to get it done.
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October 2023 by Kevin Heinz
Steve did a great job fixing the damage from a stone on I-70. Also he explained that safelight has the best equipment for fixing windshields. We will return the next time we need a winshield repair.
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August 2023 by Abbie
We have used them twice in shop and no issues. However we did mobile service and no communication whatsoever that they didn’t have the right piece and wouldn’t be there at all. Never heard from the tech or shop. Waited all day to FINALLY get someone to get ahold of the shop. Took over an hour to get an answer. The automated system sucks with no way to actually call the shop then being hung up on by multiple reps or the automated system after trying to transfer me with out communicating first. It’s disappointing after having such precious good experiences there.
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August 2023 by Zach Barron
Well after having several cracks and windows replaced In the past after my last experience and the damages to my vehicle its no longer drivable and safelite has already sent someone out and they took no responsibility for the damage under the hood to the chrome or the bottle of powers steering fluid that was moved from under the hood and leaked on the interior id never recommend anyone to visit this location and the district manager out of st.Louis was very rude and disrespectful im now out a vehicle due to this joke of a company every person I talked to from this location to consumer service and executive services just gave me the run around if your looking for glass work find a locally owned company not a chain store that has no respect
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August 2023 by Tyler Humpherys
We were on the road and got a big chip. They prioritized us and helped us with insurance. Great service!
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June 2023 by Michael McKibben
The only reason they aren't getting five stars is because I think the way you have to set up service is super annoying. Their phone number sends you to a national call center (no way to speak to the shop), you have to talk to a robot for a while, and they warn you that you're wasting time by not using their online app instead. I know everybody's going this way, but when you're panicking after having an accident you really want to talk to a person immediately and get some assurances specific to your situation.Anyway, besides that they were awesome. Squeezed me in that same day. I did an excellent job with the repair. Did all the set up with my insurance as well so it was free and I didn't have to connect the dots for anyone.Thanks!
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June 2023 by Lauren Michely
Amazing work. Thank you for the quick installation and for allowing me to watch the process. The glass tech was very Friendly and didn't get annoyed with me being inquisitive or talkative.
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June 2023 by tommy fuemmeler
Left glass shards all over dash and in crack of dash. When I asked about them getting the out the manager pick it out and threw it in my drive way.
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June 2023 by Mason Link
Very friendly and fix the chip really quick it took around 15 minutes and my windshield looked brand new I wouldn't notice just by looking
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May 2023 by Trekker V
They got started on it right away. Got it done earlier than expected. Nationwide guarantee. Worked well with insurance. Wonderful experience.
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January 2023 by Robert Koerber
Repair process started poorly but when I went back and explained the problem Safelite completely made it right. That is the sign of good customer service. I will recommend them to my friends and will use them again if needed!
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January 2023 by Chelsea Rose
Very frustrated I can not get in touch with a physical person at the local store so much so that it hangs up on me.
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January 2023 by Zach Benner
Got a quote for a new windshield using their website. Was quoted at $270 and took the car in. They then told us that their website gave them the wrong part and the actual windshield we needed was $900 ( Ford quoted us at $670 for the part they said we needed). They made it seem like it was our fault because we got the quote from their website and didn’t seem to care that they were trying to overcharge us hundreds of dollars. Wouldn’t recommend to anyone, they were clearly trying to overcharge us!
