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September 2023 by Stephanie Fowler
For whatever reason, the salesman was all aglow, charming and helpful last weekend when my husband and I shopped for a mattress. When I went back into the store alone today because my husband stayed in the car with the dog, I expected the same charming guy. Yikes, what a switch. After determining the mattress we wanted to buy and returning to the car, I told my husband the salesman in the empty store acted as if I were intruding on his time or maybe he had a migraine. I stayed with the dog while my husband went in and was greeted by a salesman who was once again all aglow and charming. Go figure.
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September 2023 by Pat Phillips
Kelly was wonderful to work with! A friend & I were in the store at least 2 hours & she was very knowledgeable & great to work with! We both purchased a mattress…
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August 2023 by Julie Ausmus
Brian was great to work with! His knowledge helped us narrow down our mattress choices to one that best fit our needs and budget. I would highly recommend Mattress Firm to family & friends.
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August 2023 by Matthew In Moscow
I was supposed to receive a call Friday night regarding the delivery of my mattress, which I never received. The following day (today), the mattress was supposed to be delivered between 2:30pm and 4:30pm. Not only did I not get the mattress, but I never received a call. The delivery company supposedly "forgot to put it on the truck".I would not recommend anyone purchase products from this store
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August 2023 by Ray W
Brian was very helpful and friendly during my visit. I’m incredibly indecisive and new to buying mattresses (from an actual store), and he made it quick and easy. The prices are also straightforward, and I didn’t feel pressured into spending more than I wanted to. Thanks!
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August 2023 by Elizabeth Bailey
We worked with Brian and he did a wonderful job! Very knowledgeable and not pushy. Thank you Brian and Mattress Firm we can’t wait for our new mattress to arrive!
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August 2023 by Katherine J.
We bought a mattress and frame and were told we could return them all at a cost of $250. When the bed and frame were delivered they brought a mechanized frame (the feet and legs moved up and down) which was a lot more expensive than a regular frame. We called immediately about the mistake. The salesman Chris said he would set up a date to switch out the frame. He never did even after we called to complain. We decided not to keep the bed and when it was returned they said they could not take back the frame once it's delivered. The manager confirmed and would not be reasonable. We lost $more than $1,000 on the return.
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June 2023 by julie koirtyohann
Reggie was the most helpful. informative and friendly of all the places I shopped for mattresses. However I have to add to this review that they really failed on the back end of the sale.Long story ....but was told it would be in on Saturday and that they would call. I needed it for company. They tried once and cell reception must have been bad so they never tried again. Customer service should NEVER end after the sale. Shame on them for dropping the ball. I'll never shop there again and that is disappointing because Reggie was so great and I was gonna go back for our King adjustable mattress next.
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June 2023 by Michael Frazier
Brian was very helpful in walking me through all my options. Got my delivery setup quickly. Excellent customer service and support.
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June 2023 by Sarah Riley-Land
Wow, awesome experience here! We ultimately went with the most expensive mattress they showed us (you do spend a third of your life on your mattress!), but the salesperson made sure to show us all of the options at different prices so that we could make an informed decision. He was very knowledgeable and able to explain the differences between the options. He really listened to our needs and found options to fit them.
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June 2023 by Ben Wesly
We walked in and were greeted right away by Brian. He was very knowledgeable and helpful in helping us narrow our options down, saved us a couple hundred by giving good advice, and was patient with our choosing process! Would 10/10 recommend to a friend
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June 2023 by Austin S.
Update: My wife decided she wanted a specific mattress, however, asked them to throw in a particular mattress cover for free to make the sale. The same saleman placed a different mattress cover than the one discussed on he receipt and also marked both as no returns. A 30-day return policy had been specifically discussed prior. This location just straight up scammed us.
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May 2023 by Casey Berndt
I went in to buy a mattress and box springs close to closing time. Mattress Firm employee Chris helped me and literally couldn’t have done a better job. He was friendly, helpful, and informative. Mattress Firm is lucky to have such a great employee! My experience was a 10/10!
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May 2023 by Drew Donoho
Christopher in Columbia, MO is a great salesman. Definitely going to go back to him & send my ppl his way if they ever need a mattress. Thank you for being awesome Christopher!
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April 2023 by Megan Rivers
Great store with excellent service and good vibes. Loving my mattress I got here 5 years ago and bought a new one for my teenage son. Definitely the place to go!
