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June 2024 by Vanessa Rising
I’m writing this on behalf of my son. His Jeep broke down nearby and was towed to the dealership. Knowing that he was from out of town and on the way to TN to start an internship, they still took almost a week to let him know what was wrong with the vehicle. $1300 just to figure out what was wrong and $13,000 to fix it (the vehicle was only worth $8,000). My son decided to buy a used car from them instead of having it repaired. After completing the purchase, he got on the road to TN and not an hour outside of Columbia, the tire busted. From these experiences, the service is slow, the price is high and they sell shotty used cars.
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June 2024 by Daniel R.
My vehicle broke down near Columbia and had it towed to this dealership, was the worst decision I have ever made. Here's the story: My service advisor Tim told me multiple times that they'd have my 17' Jeep Renegade diagnosed by Tuesday. When I called him he pushed it back to Wednesday, then to Thursday, and then when he got it diagnosed on Friday told me I had a warped lower block. Through this I had to rent a car cause they refused to let me have a loaner due to one not being available. I said I could wait in town for a few days to get one, and Tim told me he would get me one when available. After 4 days and pushing back my job and just had to get to my destination. Decided to do a trade in and was talking to Carson telling him my price range and what I was looking for and had a few options picked out with him. When I got there Saturday, Carson was unavailable and was told I could trust Rich. I went over all the same specs I needed and the options me and Carson had picked out. Rich kept only showing me options that were out of said range and was virtually forced to buy something that was more expensive than planned. Since I had to be back in Tennessee by Monday for my job. And couldn't be back till next Saturday. The vehicle I did finally get blew a tire within 50 miles. Looked at where it blew and the tire plug they put in failed so I had to hire a tire tech to fix it. Since it was so close to the tire wall he suggested to use the spare and get it replaced the next day. Going to this dealership for anything will be the worst decision you'll make when buying a vehicle or repairing one.
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January 2024 by Patrick Corcoran
Horrible service!First trip was ok, but they needed to order my part.Second trip , wrong part (after a lengthy wait).Third trip, 2 hour wait “sorry we can’t get to you today and we have no loaners.Fourth trip, 3 hours in waiting and my jeep never moved off the lot. When I asked I was told it’d be over an hour more wait till they could even get to it and it was an over hour job (total lie about job time).4 trips later still no warranty repair. At least an entire day wasted waiting in the service dept. Repair manual shows a 15 min job, each visit I waited more than 2 hours before they would tell me it’d be another hour more. No offer of a loaner.They erased my past reviews and still no management has contacted me to make this right. I’m escalating my complaints to all review platforms and Jeep wave.
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January 2024 by Patrick C.
Horrible service! First trip was ok, but they needed to order my part. Second trip , wrong part (after a lengthy wait). Third trip, 2 hour wait "sorry we can't get to you today and we have no loaners. Fourth trip, 3 hours in waiting and my jeep never moved off the lot. When I asked I was told it'd be over an hour more wait till they could even get to it and it was an over hour job (total lie about job time). 4 trips later still no warranty repair. At least an entire day wasted waiting in the service dept. Repair manual shows a 15 min job, each visit I waited more than 2 hours before they would tell me it'd be another hour more. No offer of a loaner. They erased my past reviews and still no management has contacted me to make this right. I'm escalating my complaints to all review platforms and Jeep wave.
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December 2023 by Natalee K.
This dealership cannot be trusted!!!! I'll try to keep this brief but my daughter took her 200 Chrysler in for work due to an oil leak. She only took it to the dealership because she thought it was still under her bumper to bumper warranty. She was a couple miles over her warranty so it wasn't covered. They gave her an estimate to fix her car in the amount of $4700. Her dad asked for an itemized estimate and found that her estimate included all kinds of things not related to the problem including new spark plugs, struts etc. We own an auto repair shop locally so my husband took the estimate to our own shop and looked up all the parts listed, which came to a total of around $800/cost. So the rest of the $4700 estimate was markup and labor AND included parts that weren't really needed to correct the oil leak. Unbelievable!!!! We fixed her car at our shop for a fraction, granted we didn't charge any markup on the cost and our hourly labor charge is much less but this kind of mark up is AWFUL!!!! Don't take your car here if you know what's best for you. They are going to take you for all they can and unfortunately most people wouldn't know that the parts/repairs listed for the other items had nothing to do with her oil leak. Terribly dishonest dealership/service department.
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December 2021 by Irais F.
I recently purchased a new vehicle from Christian at joe machens jeep around 3 weeks ago. He was wonderful and is the first salesman to follow up with me AFTER purchasing the vehicle and making sure everything was ok. It made a huge difference because when he checked in I told him the only issue is for some reason the rear view mirror drops slowly, he got me in and they are replacing the rear view mirror. I've known other salesman to ignore any concerns after the sale was made and that's not been the case with Christian.
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December 2021 by Sergio Nunez N.
DONT BUY FROM THIS DEALERSHIP! I was screwed over on a truck they knew was bad and still sold it to me. Customer service is terrible they pretty much tried to rush me out take my money and hope to never hear from me again. As I was leaving the parking lot the check engine light turns on! On a brand new truck 2019 ram 18 k miles. When I took it back management lied and said they serviced the truck and putting in about 2k before putting it on the lot. For one that was a lie, on my way back to the dealership I stopped by a o'Reillys and checked it for codes and was told with the code it had it was most likely cleared and never fixed!! The truck was supposably cleaned but it was dirty on the outside and even worse on the inside all they did there was just vacuumed it. I waiting almost a month for them to fixed and kept getting lied to from one promise date to the other. Not once did they take the time to explain what happened or give me any updates I had to call them! And each time I called I could tell they didn't want to speak to me nor did they know what was going on. What kind of dealership is that, when I told them I wanted to cancel the contract and just be on my way they lied and said the truck is already purchased and nothing can be done. I'll never go back to any joe Machins dealership ever again for as long as I live. PLEASE DONT GIVE YOUR BUSINESS TO THESE THEFTS
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July 2021 by Linda M.
I would give a zero rating if I could... worst dealership every known... if you want screwed over on a car the salesman Christian is the one to see.... He doesn't deserve to work anywhere but of course your low on the pole to be a car salesman IMO.... Do yourself a favor and stay away from there.
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May 2021 by Anna E.
There were so many red flags when dealing with our sales person starting with the test drive. The side step rails on the SUV wouldn't come down like they should, the Sales person wouldn't let us drive the car as long as we wanted, and when we got back to the dealership the car started shaking. We wee assured it hadn't gone through service and everything would be fixed. The sales person outright said "your fiancé needs to be here since he makes the money." I should have gotten up right then and there since we had already talked about how it would be MY vehicle, MY money, and MY name on everything. However; I really liked the car so I tried to brush it off. I told him what I wanted my monthly payments to be and how much I was willing to spend, but he insisted on calling my fiancé to have his input. My paperwork was all messed up. They combined mine and my fiancé's information, causing me to have to sign paperwork three times. They even had to send someone to my job just for me to sign paperwork interrupting me and the information they had for me was still wrong! The worst part of everything was the vehicle wasn't even fixed properly! The first night we had the car it's started shaking again. We brought it back two days later (because between me working two jobs that's when I had time), but they couldn't catch the car shaking so they gave it back without any maintenance done. We had to actually get a video of the car shaking and making noise just for them to looking into the issue. After two days of mot having the car I had to actually go to the dealership in person to get any information. I was told to speak to the sales person to have services approved, but when I talk d to him he told me to talk to the service manager. Once I was actually able to get in touch with the service manager I was told the sales person should have talked to me because all They needed was my approval to have the car sent to Ford to be looked at. Once the vehicle was at Ford they discovered it wouldn't have even passed inspection! The brakes were metal on metal, oil pump needed to be replaced, and there were other issues totaling around $4,000. When the car was dropped off to my fiancé the sales person went on about how great of a car it is, how when it first came out it was a $100,000 car (which is false), he went on to say how much work they did on it, how expensive the parts are, how repairs can be quite costly on a luxury vehicle, and lastly laughed saying "This is the last bit of work we will do on it, the next parts are on you." He even said He tried to talk us out of the car, when in reality he was very persistent on selling is the car. At the end of everything Ford was the place that fixed everything and made it all right. If it aren't for Ford we wouldn't have a working vehicle.
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December 2020 by Chase C.
Terrible. You grow up hearing about how dealerships are a rough when it comes to buying a vehicle but I have never been more disappointed with an experience in my life. I made the mistake of giving a second chance after we purchased my wifes vehicle going back.First time around a sales manager literally slapped the table in front of her (he still works there I believe).Second time I was told my vehicle would be there in two days it took over two weeks and a complaint with the Better Business Bureau before they finally made it a priority.DO NOT SUPPORT THIS COMPANY CUSTOMERS DESERVE RESPECT.Hope this helps save someone the trouble.
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August 2020 by Brandon Smith S.
JMI wouldn't recommend this dealership. We've been dealing with them for a month now and it's one of the most stressful things I've done in awhile. First we found a truck we liked so we went ahead on the finance option, they told us that they will need some time because it was a holiday and the banks closed early so we were like that's fine. Well they asked if we can take the truck with us while they compete the finance part, we didn't hear anything for about a week or so we would call up there and no one would answer the phones. We would show up and wait an hour or so before anyone would talk to us. So after about a week of that we moved on to a new issue, getting the title for the truck. This process took about 3 to 4 weeks to get. We again tried to call up there and got no answer again, this happened multiple times. So then we show up and get told that the title has been sent to the bank which the bank has been waiting for for 3 to 4 weeks. They told us about 6 times that the title was sent to the bank and the bank confirmed that didn't happen. So we finally hope it's been sent after all this time but who knows yet. Then the transmission started having issues and we bought a warranty but when I try to talk to them about it they don't answer phones yet again and our sales person doesn't text us back. So I would recommend going somewhere else unless you want people not answering phone, running you around in circles and not helping you with the warranty information. This was definitely the worst car buying experience I've ever had.
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April 2020 by Brian B.
Great service department. Had my Jeep in/out/fixed in less than 24 hrs with a problem not starting that they were quickly able to diagnosis as a known prob in that year model, AND it was covered under the factory warranty!
