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August 2024 by Jerome Gabao
Love how the interior detailing and ozone treatment turned out. Highly recommended!
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August 2024 by Mike Burks
Have an older car that was dirty inside and out. I left the car in the morning and was given a ride home (I live within Columbia). They picked me up after the car was done later that day. My car looked great. I would definitely recommend it. I have another car I plan on getting detailed. People were very friendly and did a great job!
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August 2024 by Eric Riddles
Great work
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July 2024 by Adam Jumah
Best my car has ever looked for 150 bucks ever highly recommended. Super nice people too. Will be back whenever I get my car dirty again
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June 2024 by Kortney McFall
I’m always so happy with their work and attention to detail! They’re booked out, but every time I’ve gone elsewhere I’ve been disappointed so VERY much worth the wait and very reasonably priced too! All around a great job and great experience every time!
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April 2024 by Ashley Perry
Gaines does an exceptional job cleaning my vehicles and their staff is always friendly! Best place in town!
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March 2024 by Karen Stix
My husband Kurt asked Gaines Detailing on Illinois Avenue if they could power wash the undercarriage of my car. Owner Rodney said they could- their next door neighbor is Classic Whips auto body shop and they had a lift he could use.
We called Thursday and were told the lift hadn't been available so the car wasn't done. We drove over there late Thursday afternoon to get our garage door opener (which we'd left in the car accidentally). We were shocked and horrified to see a bunch of paint over the passenger side rear wheel well was missing.
The owner said, "Kurt, we're both businessmen. Things go wrong. You burn pizzas so you make new ones. I'll make it right." He told us he would have the car done by Saturday.
I called again Saturday afternoon and an employee told me Rodney had made an appointment the following Monday to have the fender repainted next door at Classic Whips.
Kurt immediately went there to talk to Rodney. Rodney told Kurt one of his employees, using a very powerful 300-degree steam cleaner, got too close to my car while working on something else nearby. Rodney said those machines were so hot that he could have removed all the paint from the car in a few minutes. Kurt told him he wanted to talk to Classic Whips and get references before any work was done. We planned to get several estimates from body shops we trusted, and assumed Rodney would pay for the damage. The car is a 40 year-old Rolls Royce with original paint and we needed someone who could accurately match the Mason Black color.
On his way home, Kurt stopped in at Perry Collision Center on the next block. He showed the photos he'd taken and Perry gave Kurt a rough estimate of $2,000 to fix it.
We went back to get my car on Monday afternoon, February 26. It was parked out front and Kurt looked underneath. He rolled out from under it with big clods of dirt in his hand- it had not been cleaned. When we went into the office, the woman behind the counter gave us our keys, a bill for $245 and an envelope. Rodney charged $95 for the wash and wax, and $150 for power spraying the underside. In the envelope was a $400 check for "Paint Peel."
We asked to talk to Rodney. Kurt is a reasonable, non-confrontational guy. Kurt said, "Look Rodney, this is just a nightmare for all involved but we want to do the right thing." He again told Rodney he wanted to get several estimates before we repainted the fender. Rodney blew up. He told Kurt Classic Whips would do it for the $400, would guarantee the work, and that's all he'd pay. He then said the paint was already bubbled on that fender when we brought the car in. When Kurt tried to talk, Rodney just yelled over him. Kurt was gobsmacked by Rodney's outburst and just stood there. Then Rodney told us to forget the bill for the wash and wax and power cleaning. He yelled that we should just take the check, leave, and not come back. And if we wanted to hire an attorney, he'd see us in court.
This was a horrible and extremely disappointing event. The car has been my daily driver for 21 years and we know every square inch of it. The paint was not bubbled in that area. We understand that accidents happen but Rodney made several big errors as far as we're concerned.
He should have let us know immediately when the car was damaged. We now believe Rodney was hoping to stall us until he could have his friend next door repaint it and hope we didn't notice. It was Rodney's bad luck that we turned up unexpectedly to get our garage door opener.
He should have allowed us to choose where to have the damage repaired.
He should not have lied about the condition of the paint, especially since he'd already admitted to Kurt that his steam cleaner did the damage.
He should never have lost his temper and been so rude when Kurt was calm and actually quite forgiving when we first asked to talk to him.
All Kurt wanted was someone to
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January 2024 by Bob Savage
I have yet to get my vehicle. However, meeting and chatting with Mr. Gaines, I feel assured that he will provide the best service available in town.
My first impressions usually reveal who you are dealing with, so I plan to see them again soon to pamper my A6.
Thanks, Rodney!
Bob Savage
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November 2023 by Stacy Day
Asked to move my furniture from my garage to the upstairs bedrooms. Bed was disassembled and I assumed that it would be put back together. I’m still sleeping on a mattress on the floor after paying $200. Staff were very nice and professional, I guess I just wasn’t detailed enough on what I needed.
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November 2023 by Austin Wilson
Rodney Gaines and his team did an amazing job of detailing the inside of my car. The attention to detail they provided is greatly appreciated. Thank Gaines Detailing!
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November 2023 by Twayne Saffold
It's a great place and they get the job done nice and respectful people just a good
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November 2023 by K N
Tony and Rico were absolutely amazing! I have a large family and a lot of furniture and they were so nice, helpful, efficient and respectful! They even helped my elderly dad out of a U-Haul with his walker. Highly recommend if you’re looking for movers! Will definitely use them again if we move!
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November 2023 by Roger Lawrence
This review is for the moving company! BROKE a dresser and a doll house, missing some prescription med and filed a report with police department. Marv asked for pictures I've sent them 2 times to the email they provided and still no one calls back. Marv is always at lunch when you call and again never calls back! Don't use them for moving. They steal and don't tie stuff down break furniture and the blame you! NEVER CALL YOU BACK! Don't use them.
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October 2023 by Barry Oidtman
Fantastic experience ?! My beloved car had been somewhat neglected due to health issues we've been having and taking him to Gaines was the best thing we've done! Great service, friendly staff and my car looks almost brand new! Thanks, Gaines!
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September 2023 by chris gilpin
Best company to work with around, hands down! Doesn't make any difference if your cars trashed or it's time to move! Don't cut yourself short give them a call.
