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December 2023 by Selene O.
The y did a good with my girl, I brought her thinking she had a paralyzed laryngitis and unfortunately they found , she had a brain tumor, long short story they treated her right.and explained everything to me all the times. I don't give them 5 stars because the waiting is a little by too long but I the same time I understand they have a lot to deal with
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June 2023 by Robert T.
During x-rays my dog ended up on life support. My dog has never been close to needing life support before. Don't be like me, listen to the other reviews. I brought my dog in for a tracheal stint. During the pre-operation x-ray I got a call that my dog stopped breathing and turned purple. She was intubated and I was told she could die. The story of what happened changed a few times before I was finally told my dog was put on her side for X-Rays. When I asked if she was held down, I was told that she was "laid down" by someone. I am highly confident my dog would not be laid on her sides by a stranger for x-rays without resisting--especially if she is having complications breathing, where her first instinct is always to stand up. She will lay on her side by herself just fine, but if I try to lay her on her side, she will stand herself up due to observable breathing issues. My dog has never had breathing complications to the extent described, where life support was required or she turns purple. I am unsure of what happened since I was not there for her X-rays, but I truly hope my dog was not held down for X-rays while having an attack or otherwise neglected. I did discuss my dogs movement/mobility issues that impact her breathing with the vet student that did my intake. The vet student told me they do these operations all the time--so this must be far from the first collapsed trachea they've worked with. To add to the cluster: while my dog was intubated, they told me the surgery would be more or less ineffective if she does make it based on the X-rays they got. Cool, I understand. I just want my dog to not pass away at this point. Two hours later (after my dog makes it, thank you Lord) they offer to do the surgery this time. They say the surgery could be done today (after my dog had to be put on life support, and at least 7 hours into their shift). I declined and took my poor dog home. I drove five hours for this nightmare and they made me pay $950. $950 for saving my dog who nearly died under their "speciality" care. Dog went back with them in stable condition and all the sudden is in critical condition during X-Rays. Not normal. Read the other reviews. Steer clear. Also, there are lots of students there. Make of that what you will. Thank you God for saving my amazing dog.
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May 2023 by John H.
Our dog got into the trash while we were out and ingested multiple things she shouldn't have that caused concern. We called and were told it would be best to bring her in to induce vomiting before it had been four hours. Since we had been gone for three we were in a time crunch. This was at night and we were told that they had pulled up our dog's file and since they had seen her before they would be able to see her. If they hadn't seen her before, since it was after 10 pm they wouldn't see her as a new patient. We load her into the car and make the drive. As we enter the parking lot they call to tell us that the level of care they previously provided didn't count as "seeing" her so she was technically a new patient (despite them saying they pulled up her and verified her information while on the phone) and therefore they would not treat her. We asked them to reconsider since it was a time sensitive issue, their mistake and we were in the parking lot after driving to them since they told us they would see her, but they refused to do so. This was negligence on their part and completely disappointing.
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December 2022 by Kelly J.
Very bad experience. They really only care about getting money from you and are ok with quoting you one price over the phone, and then thousands different once you're there. I asked specifically for a blood transfusion for my dog. I was quoted $400 to $1,000 over the phone, get there and the dr wanted $5,000 with a promise of up to $10,000. They tricked me with signing the paperwork stating ownership while I was busy talking to the assistant about my dog and the paper gave permission to spend up to $500. It's all about getting money from people in distress. Long story short, my dog lived long enough to take her to another vet. That vet did the transfusion and everything for under $600! There is a huge difference between $5,000 to $10,000 and $600. That in itself speaks volumes about the character of this place! They also charged me for things I didn't ok in hopes to reach that $500. They're just despicable. Go anywhere else! They aren't in it for the animals.
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April 2022 by LADAWN H.
The care and attention they give your pet show's young just not another case. Highly recommended
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February 2022 by D M.
UPDATE: I know that Bailey is getting excellent care. He will recover beautifully. I acquired a new puppy, and I feel much better about parting ways with Bailey for him to have a much better recovery for his fractured bone. My new puppy is super affectionate and even after I tortured him with a bath I got lots of kisses afterwards lol. I'm a new mommy with my new fur baby... and it soothes my heart to part ways with my previous doggy. Life can throw some vicious circumstances our way.. but as long as things are much better in the end.. it's ok. Oh by the way. Before I turned over Bailey to the vet for her to keep... she never bothered to splint his leg in the meantime. I told my friend today who knows this hospital very very well and he is flabbergasted that no one bothered to splint or cast him especially since they are a TEACHING FACILITY! (His femur was broken.)
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December 2020 by Kathy Mayes
The care you receive and the staff is fabulous!
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December 2020 by Paula Brewer
Dr.’s Vokel & Volkmann, their students & staff are the best, we’ve been working with them for 5 years with breeding assistance for our Scottish Terriers.
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November 2020 by Mindy Shear-Doellman
they were very helpful and compassionate when i brought my three pound yorkie there for medical treatment. i hope all goes well with my pup.
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June 2020 by Ab Fab
My Boston terrier just visited the ophthalmology specialty and we are thrilled. everything was fantastic...from the check in and out process, to the student ( soon to be Dr. Leah)to the resident ( Dr. Fuchs) we really appreciate you all! thanks, Piglet.
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May 2020 by Tina Frentzel
The staff kept in constant contact with us during our 7 month old dog's treatment (seizures). He was there for 2 nights and the staff was very helpful and responsive to all of my questions.
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April 2020 by Fay Oscar
The staff were very compassionate to our dog and family and knowledgeable about my dog's disorder and performed life saving surgery on him. We are so grateful to the wonderful vets and surgeons at this clinic.
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October 2019 by Woodsbiker W.
I can state for a fact that the surgeons at the MU Neurological Hospital saved my dog's life. We were referred to the MU facility by our local vet who said that surgery was probably necessary to correct our Dachshund's worsening spinal issues. Long story short, some of the finest, most renowned teaching surgeons in the nation performed emergency surgery after he started shut down from severe spinal compression in his neck. Our dog was in their care for a total of 15 days with recovery. They contacted us twice daily with updates, made provision for daily visits, and basically held our nervous hands every step of the way. The cost was much less than I ever imagined, and based on the care our dog received, I'd have happily paid 10X the final actual bill. Today, weeks later, we have a fully recovered dachshund and are both grateful for and impressed by the professional and compassionate staff at MU Vet Center.
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October 2019 by L Leatherbery
Amazing place, awesome staff! It was so stressful when my baby hurt his back and had to have surgery. We rushed him there from Lake Ozarks and we immediately felt comfort from them and knew he was going to get excellent care! He has been receiving outstanding care, they have kept us extremely well informed and they treat your pet like there own. He had back surgery and is recovering well. We are so incredibly grateful for this facility and it's staff. What a blessing to have these wonderful people who understand our pets are family to us. I can't say enough about how pleased we have been with everything they did to make sure our baby fully recovers.
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September 2019 by Stephanie Brown
Everyone there are awesome. they kept us up to date on what was going on and they were all great with the horses we brought to them.
