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February 2024 by Alyssa Swenson
Justin was the man that took care of us! Helped us out while we were traveling through. Speedy, friendly service. Highly recommend!
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January 2024 by Jerry Trader
Cheyenne went above and beyond. Had a blowout on the hyway and had vehicle towed to the shop. I was already late for a Doctors appointment and Cheyenne volunteered to take me to that appointment and then picked me back up. Inheard of in today’s world. Thank you Cheyenne for making a bad situation a great experience.
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January 2024 by Trevor Theroff
Quick scheduling. Extremely pleasant staff. Long standing history with similar results. Trust in an auto shop is a rarity and Firestone has not broken that trust so far.
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January 2024 by Mitch Ridout
Can't say enough about this place. my daughter goes to school. I came from out of town as her vehicle was overheating. Justin was super nice and accommodating on a Saturday afternoon. Finding the part looking at multiple places to find it. Got it in and fixed and all for less than forty dollars. Could have easily taken advantage of me and did not. Look forward to returning for any other issues or vehicles that may arise.
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January 2024 by Janey Zinn
Justin is always so kind, thorough and takes great care of my car.
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January 2024 by anna jatho
It was absolutely awful they told me they replaced all the tires they didn’t check any of the wheel barrings they left them loose and they didn’t tell me anything about it they didn’t let me know the fender is loose and they over charged me. Then they tried to tell me I needed stuff done to my car that I didn’t really need. Terrible costumer service will never come back here if I could give it a zero I would.
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December 2023 by Lorrie Tucker
Have always had a very positive experience here. They’re honest and know what they’re doing.
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December 2023 by Kyle Ell
I would leave less than one star if I could. This is the most dishonest auto shop that I have ever dealt with. They will try to tell you there are things wrong that simple are not. I went in for a general check of the car and an oil change and they told me I needed thousands of dollars of work done so I went to another local shop for a second opinion and they told me a few quick and easy repairs is all I need. My wife payed them almost 1,000 dollars for repairs and new breaks only to have break issues and take it else where for them to tell her that the breaks are misaligned and completely warn down. This Firestone location charged her and did not even change the break pads!!!! They are crooks that will take your money.
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November 2023 by Trevor Singleton
Phenomenal service. My truck threw a serpentine belt and the water pump and thermostat all went out. Called while I was waiting on a tow. Parts were there by the time I arrived. They had me back on the road in a few hours. ON A SUNDAY. They also gave me a discount on a tire rotation while I was there. Cannot recommend highly enough. I wish I could leave them 10 stars!Service: Auto engine diagnostic
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November 2023 by Stefan
Justin and his team are outstanding. Their turnaround time was impressive and it’s obvious that they’re serious about their work. At the same time, the Business 70 Loop location has a great vibe—every employee I dealt with was friendly and attentive. This is my go-to shop from now on.
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November 2023 by sharon picard
Went in after the other shop had messed up SEVERAL times. They actually listened, explained everything to me, and completely fixed me up! The customer service was beyond what I could have expected. and I appreciated the honesty from the employees. I was in and out fairly quickly as well. Highly recommend this location!!!
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November 2023 by Chris Lee-Sye
I was just here with my daughter. We were on a road trip and getting ready to leave Jefferson City and head back home to Joplin. Came out of our hotel to a flat. I put the donut on, and the closest Firestone was in Columbia, 30 mins north. We drove to the first location (on a Sunday, when nothing else was open anywhere) and they were closed with temporary hours. My daughter called the other store and they were open. We got there and saw a sign on the door that they were closing at noon. We arrived at 12:20. They'd waited for us. It turned out I needed 4 new tires and work done on my back brakes. They had the 4 tires on hand, and could change them. My back brakes needed work and were dangerously low. She offered to show me but I trusted her. I think her name was Cheyanne. All up it cost a ton of money, but we had the Firestone credit card. The most important thing was that she knew we had a 4 hour drive back and she was genuinely concerned about our safety, especially in rain as it'd been raining consistently for over 24 hours. Getting that flat turned out to be extremely lucky and this location was incredibly accommodating and we kept her and 2 mechanics there until nearly 2pm. We couldn't be more grateful. Definitely recommend coming here.
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November 2023 by Cookie Van
I am from out of town and had a flat trying to get back home over the weekend. I spoke with Justin, the manager, who was honest about what would go down. The team got me patched up and back on the road super quick.
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November 2023 by Calli B.
Justin was so nice over the phone and in person! Made the whole process easy as this was the first time getting my car serviced on my own.
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October 2023 by Trevor S.
Absolutely phenomenal service. My truck threw a serpentine belt and had the water pump break. I was on the phone waiting for the tow truck, she had the parts waiting by the time I got there. Pulled it straight in and had me back on the road in just a few hours. ON A SUNDAY! Price was very fair, and even gave a discount on a tire rotation. Only giving 5 stars because there isn't an option for 10 stars!
