Elegance Nails is known for its kind staff, clean environment, and a wide selection of colors for manicures and pedicures. Customers appreciate the excellent pedicures and reasonable pricing, with various packages available. Many return for the quality of their nails and commend the staff, including Lee and Tracy, for their great communication and care. However, some recent experiences have raised concerns about the durability of the gel polish manicure, with reports of chipping in less than a week, and issues regarding sanitation practices. The salon has also shown flexibility and excellent customer service in accommodating large bridal parties on short notice, making it a great option for special events.