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October 2023 by Velma Johnson
I am most happy with my new refrigerator. The salesman was friendly and very helpful. The delivery men were friendly and moved the old refrigerator out and the new one in with courtesy and professionalism. Thank you, Downtown Appliance for such a pleasant experience!
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October 2023 by candy Strader
Working with Ty and the team was extremely pleasant. Ty listened to my needs and the order came in within a week. The delivery team was great also. Nice to work with people who put the customer first!
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October 2023 by Kayla Booth
Knowledgeable salesman who answered our questions, with no high pressure, and then the most polite two young men who delivered the washer/dryer to our home. Very very pleased.
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September 2023 by lynda holzhauser
Everything was a wonderful experience. Zack was very very helpful and I appreciated his attitude during the entire process.I could tell that the person with Zack was in a hurry to finish up the day but he professionally ignored him and went on about his job.Zach is a very good employee and it would be good for you to keep him
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September 2023 by Allyssa Huskey
Very disappointed in our experience with Downtown Appliance. We went with them because we had already been unable to cook for weeks and they had the fastest delivery window-- but now it's well after the other places could have delivered a range and we're still without a stove.I try to be a super chill customer. I absolutely understand manufacturer delays. What I cannot understand is why they will not communicate those delays to customers. If your appliance doesn't arrive as scheduled, they will not call you until the day of delivery. They also won't check the day before your delivery to make sure your appliance actually arrived or is on the truck for delivery to them.My first delivery window, I got a call 30 minutes after the window started to tell me it wasn't there. The second try, I called the day before and found out it hadn't arrived on the last truck before the delivery window and my sales rep (Gene) had not asked anyone to check on it or make sure I knew if it didn't arrive. I would have been sitting around waiting for delivery again before I found out. The third try, I asked for a call if the appliance hadn't arrived and was still marked "awaiting shipment" from GE the day before the expected delivery. Dennis (the sales manager) said I would get a call if that happened... and I did not. Again, I didn't know my appliance was delayed until I called to confirm the delivery the day of.Here is what the Downtown Appliance sales team will do when your appliance is repeatedly delayed:-- Blame not checking the shipment status on their vacations rather than the lack of planning for coverage when someone is gone.-- Blame their workload (totally get it, people are overworked, but this is a problem the owners can solve with more staff)-- Blame the manufacturer-- Ask you to call daily for updates because "anything you can do to help me stay on top of your order will help."-- Let the employee who said that take the blame for not checking the status and calling you... then continue to not check the status and not call you.They will NOT:-- Call you to give you an update if your appliance doesn't arrive as scheduled-- Check the afternoon before your delivery window to make sure your appliance has actually shipped to them-- Apologize for not keeping their promise to check if the appliance shipped and call you if it did not.-- Admit that their lack of communication is difficult to plan around-- Issue a refund in any form other than paper check.So, if you already have working appliances, don't mind needing to call if you want to get any sort of updates, and don't mind rearranging your schedule because nobody checks to see if the appliance actually shipped from the manufacturer until the morning of your delivery, maybe your experience will be great.If you want to be kept informed when something doesn't come in as scheduled, or if you will have to take off work to be home for the delivery, I'd steer clear unless you're buying something they already have in stock.
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September 2023 by JulieAnne Mattson
I visited the store looking for a quieter washing machine. The salesperson made some suggestions and I purchased a new W/D. They delivered a couple weeks later (they had to be ordered) and I’ve been very happy with both!
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September 2023 by Annie Perry
Love all the people at downtown appliance. They make buying appliances super easy. The install guys were great! Thanks for making my experience great!
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July 2023 by Marilee Dunn
The salesman was excellent helping me find exactly what I wanted in a mattress. I was notified as soon as it arrived. The men who delivered it were efficient and very kind to be sure that I was perfectly satisfied. All employees were very polite!
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June 2023 by Deb Bergfeld
Just completed another purchase with Downtown Appliance and just like the first time, every step of the process went smooth. The sales staff are very helpful. The young men who delivered the refrigerator were on time, helpful, courteous, careful and thorough.
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June 2023 by Deb B.
I've made several purchases at Downtown Appliance and each experience has been easy. The sales staff is very helpful. Delivery occurred on the right day and within the predicted time frame. The young men who brought the refrigerator to our house were friendly, helpful and thorough. A great experience all around.
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June 2023 by meegonmeg meegonmeg
I have been working with this business for years. I have never been let down. The staff is always in a great mood and really flexible with my schedule. They take the time to speak to you as a friend, not a customer. I would 100% recommend this business!!!
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June 2023 by Emma Fox
Downtown Appliance always goes above and beyond for us and are always a pleasure to do business with. They are dependable, efficient, reliable and trustworthy and it’s nice to able to always count on them!
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June 2023 by Julia Bonham
Just had our new LG ThinQ washer/dryer set delivered today and they are running beautifully! Awesome experience from showroom purchase to install. Kudos to our fantastic delivery folks, Dominique and Austin, who took extra care with our tricky old home layout and were top notch professionals. Will definitely recommend to anyone who will listen! Thanks again to everyone at Downtown Appliance ❤️
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June 2023 by Blaine McQuaid
Downtown Appliance was amazing! My washer quit and with our short term rental business, laundry is literally life! They were able to quickly assist me in finding an in stock replacement, promptly deliver it to my home, and get it installed so we didn’t miss a beat. I will never go anywhere else. Fantastic service!
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April 2023 by Cory Fewell
Truly a life altering experience from the very moment I entered Downtown Appliance. Beautiful smiles and an incredibly knowledgeable staff made me feel welcome, comfortable, and confident that I was in the right place. I had no idea what I wanted, but they guided me through my options and assisted me in every step of the process.I could not be happier that I chose Downtown Appliance. They have a customer for life.
