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November 2023 by Robin Crane
They did an alignment I asked them to let me know if anything else needed addressed. They called to tell me it was done. When I got it it was still the same. Had someone come check it out. Both my back tires were separated. How can they do an alignment or let me leave with tires that bad.. will upload pics of tires in day time
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October 2023 by john m
Best of the best! Driving X-country and the serp belt shreds. Finally getting a tow into the shop by CCA tow partner. They got to us fast. Once in the shop they got us going again super fast. New serpentine belt and alternator. Fair price great service. How did we find them? Recommended by the highway patrol.I wish CCA was my local shop.5 Star Service.Thanks again Joel and the mechanic who helped us out. You guys are fantastic, John and LeonaService: Electrical repair
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September 2023 by Roger M.
Well, the mechanics must have seen my wife and said "oh a woman" we're going to have a payday today. I've never, ever, heard of a 100$ oil change. They must be using Royal Purple & K&N filter to justify them putting your same oil back in your car. Just fantastic...
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September 2023 by Mia Hawkins
Customs automotive will never get a dime from me again. They failed to communicate that my hood wasn't latched on properly, after getting services. My windshield cracked and I'm out a lot of money because of it, and they wouldn't make it right and wasn't apologetic at all. So unprofessional and very dishonorable. 0 stars from me.Service: Auto battery maintenance
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September 2023 by Ramekie MC
This is the worst place ever bring your car. Imagine one of their staff quote you a price, then when the work is done, they give you a whole different price and when I asked to talk to that employee, they said they fired him. I had one of the 2 parts needed to fix my window, all the man could’ve done is ordered a regulator by itself, which he claimed cannot be done, but when they called, it was confirmed by O’reilly it can be done and in stock. They ordered from their friends so their friend can make money off me too. He also had the temerity to ask me if I can bring burger to McDonald’s and ask them to cook it when I made mention that I already had the part that came out the window and they didn’t have to get a whole new set. Very ignorant of him because I’m sure this a complete different situation. Had it been my door falling off, they would discard the whole door and buy a new one?. I really wanted to tell them to take out whatever they put in and let me go elsewhere. I will never go back, nor will I ever recommend anyone there. To fix my window, they want to charge me $500
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September 2023 by Barry & Lori Stoll
We were on our way out of town on a Friday afternoon, pulling a camper, and at 4:30 pm had a problem with the engine.Called Custom Complete and they went out of their way, even staying past hours, to get it fixed and back on the road. They were life savers! Highly, highly recommended this place, we will definitely be back.Service: General repairs
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August 2023 by Mia Laurell
Customs automotive will never get a dime from me again. They failed to communicate that my hood wasn't latched on properly, after getting services. My windshield cracked and I'm out a lot of money because of it, and they wouldn't make it right and wasn't apologetic at all. So unprofessional and very dishonorable. 0 stars from me.Service: Auto battery maintenance
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August 2023 by Rhonda Palazzo
They were very prompt and courteous! They replaced my alternator while we waited in nice, clean air conditioned lobby. Highly recommend this business!!!My car died while traveling through Columbia. Found out it was alternator, thanks to manager at AutoZone. Called Custom Complete and spoke to Tony. He could not get to it immediately but went above and beyond to call the other locations which could get to us immediately. Joel at this location was very friendly and helpful. The mechanic worked diligently on my Lexus SUV to get the alternator replaced as quickly as possible so we could get back ? n the road. Thanks to all for excellent service all around!
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August 2023 by Jake P
We are truly thankful for the service we received here. Our car started having cooling issues during a cross-country drive. We called first thing Saturday morning and although they were fully booked that morning I exclaimed the predicament we were in. Joel offered to open up a bay for us so we could get back on the road. Thankfully it was a quick fix and his team had us on the road within an hour. Nice, courteous, and prompt.
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August 2023 by Carleigh Phillips
I brought my car there for brake repair/replacement and they lost my key. When I went to pick my car up, I sat in the lobby for an hour while they were searching for my key. I was told it would be a few hours to get a new key made. After 4 hours of not hearing back from them about my new key, I called and was told it had been ready to pick up and no one from the company had called me to let me know. When I was finally able to pick up my car, the employee at the counter didn’t say a word to me. He just handed me my key. I will not be returning to Custom Complete with any car issues!Services: Brakes
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August 2023 by Natalia Rodriguez
Best service, they answered all my questions too. Got my car in early in the morning and had to get a new alternator and tune up. It was all done before end of the day!
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August 2023 by Chloe Schmidt
I’ve been having my car serviced here for years and am always pleased with the result. Everyone I’ve interacted with has been professional and knowledgeable and I really trust their mechanics.
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July 2023 by Nancy C.
I had never used Custom Complete Automotive before. I was impressed from the first phone call I made to dropping my car off and receiving it back. Very professional and friendly group of people. The repairs were done in a reasonable time frame and the cost was fair for what needed to be done. I now have an auto repair shop I can trust. Thanks Custom Complete Automotive.Services: General repairs
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June 2023 by Justin V.
Promised to replace a part on my van an ended up not doing anything still runs horribly ridiculous mechanics are lazy bloodsucking money stealing people would not recommend anyone too take their car here
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June 2023 by Wendi M.
The bad; custom complete automotive. I need someone to help me understand this conversation. I called about having the O2 sensors changed on my daughters jeep. The man said it depends on which sensor needs changed and I said I'd like to have both changed (because they both go out, about every 80,000 miles). He said well we'd have to diagnose the problem and that costs $125 if you have the work done here, we waive that fee. I said but there's nothing to diagnose. I just want to be proactive and have them changed because of the milage and before there's a problem. He then said we have to diagnose the issue first so I again said I'm trying to be proactive. He then said you don't change O2 sensors proactively. Okay I cannot wrap my mind around this! The only thing I can think is this is a guaranteed way for them to get money out of you without giving you an upfront price. That's like a tire shop saying yeah, we won't change your tires until it's flat. But if you bring it in and we diagnose you need new tires, and we change them here we'll waive the $125 diagnosis fee.... but then they tell you their cheapest tire is $500 each tire. Look it's a $50 part each and I need two and a 20 minute jib and that seems crazy they won't even quote me a price. I do not reccomend any place that won't be transparent with their pricing.
