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April 2024 by michael goodin
Not impressed
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April 2024 by Gipsy Grantham
I unfortunately hit a deer and needed to get in somewhere. I worked with Kyle who was great! He kept me updated throughout the process and was more than happy to answer any questions I had. They did great work and my car is beautiful again. Thank You!!
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February 2024 by Rob “D21Beast” Pollock
I got my 2010 Dodge Dakota detailed by the Columbia Collision Center and it looks fantastic!!! The upholstery was cleaner than it’s ever been and the interior smelled amazing. I definitely recommend you taking your vehicle to this talented team!
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February 2024 by Diane B
I recommend coming to the Collision Center Of Columbia a lot! This was my first accident/collision I have ever been in and these gentlemen helped me with more than just getting my car fixed. They helped me understand how to go about a rental car, what exactly was wrong with my car and what needed to go into getting it fixed. The gentlemen I was working with was Kyle and he constantly was giving me updates throughout the repair on what was going on. Very professional. Along with that I had some parts that were needed to be ordered after they took apart my car which was communicated to me and helped me with the rental car. I had no clue I had even been hit as hard as I was until I got a estimate and it was explained in detail what exactly was wrong, as a woman I really gained a lot of respect for them due to how well they treated me when I was so clueless. This business was extremely fast (got my expected week repair done in 4 days), got me on the schedule within a month of my estimate, ordered parts right away when I called them for repairs and overall very very good customer service. If there were ever any moments I was needing a question answered I could directly call Kyle or I could call the receptionist to get whatever I needed answered, answered. This is a place of business I will be giving all my business to and I will be referring them to all my family members/friends. I have a somewhat new Mercedes and from past experiences I have had some trouble finding shops that can order new/correct parts for my car but this shop had no issue at all. They use all OEM (new) parts which makes me feel better putting on my car. They also stand by all of their work, so whatever they fixed on my car, later down the road if it seems still messed up, they will correct it and fix it, This is something that maybe other shops do but I had no idea! I cannot stress enough, if you need your car fixed definitely give the Collision Center of Columbia a shot, you won't regret it!
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February 2024 by Chase Thomas
I won't go anywhere else. I have had previous shops that were shady and did terrible work. NOT these guys. Between Dane and Brian I've never felt more taken care of at a body shop. The knowledge and experience between these two gentlemen is second to none. Flawless bodywork on my 2011 F250. I have had it in twice now. The first time was my own fault as I majorly scratched up the cab hauling some fence posts (required them to pull the bed and re-spray the cab and blend it in, not an easy task for a metallic copper color paint) and the second being after I had someone back into it. I could swear up and down that it was in better shape than before the incidents on both occasions. COULD NOT RECOMMEND THEM MORE! wonderful people and even better work. Thank you CCoC!
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February 2024 by Haleigh Arnsmeyer
I won't take my vehicles anywhere else. I've had my vehicle there three times over the years and they do phenomenal work. Dane and Brian were so great to work with and I cannot recommend them enough.
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February 2024 by Linda Spillars
We have used this business several times and would highly recommend it.
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February 2024 by jeff bonifield
I had a great experience with my truck repair! They explained the process, walked me through some options in case of parts availability issues (that I had no idea about) and I left with a great repair! I am not hoping for any more body damage but if it happens I will return!
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February 2024 by Frances Rudasill
The level of service and speed at the collision center of columbia is unmatched!! I’ve always had a good experience here.
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November 2023 by Robin Anderson
A mixed bag. I had some repairs done, picked up my vehicle, and discovered a minor issue that was not there at any point before estimate, when I dropped it off for repairs, the time in between, or on my 5 minute drive home before discovering it. The back windshield wiper appeared damaged and was hanging loose over the hatch. When I brought it back, they repaired it quickly. My service rep Kyle then said “I’m not trying to call you a liar” but they believed the damage was existing after reviewing photos but they “went ahead and repaired it so I was happy,” which is confusing and problematic to me. While the rest of my service was quite decent and timely, that customer gaslighting left an unfortunate and awful aftertaste that is difficult not to take personally. I'm not a mechanic, nor was I at fault for the collision, but I know my way around my vehicle enough to do things like change my own oil and install my own speakers, and that damage was not there as a part of the accident or when I dropped it off. Why anyone would power play a customer like that is beyond me. There may be a lot of scheisters out there trying to game the system, but I am not one of them and have no reason to be. Maybe it’s because I’m a younger appearing female, or was wearing ratty gym clothes, I don’t really know. I do know I don’t want to return, and they need to improve how they interact with their customers if they want to build trust.
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September 2023 by Ashley Allen
Came in for an estimate per my insurance's recommendation. Incredibly rude and unprofessional service from the young lady at the front desk as soon as I walked in. Honestly, this business lacks proper costumer service. Poor communication and they had my car from Friday until Tuesday. When I called for an update on Tuesday, they were very rude and short and told me that it should be written that day and that if they did not call to let me know, that I would need to call back and ask again. They never called me back, so I went to pick up my car anyway and they did not even ask me about scheduling my repairs. I will never go back here or recommend this place.
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September 2023 by Bob S
Brain was awesome and his guys did great work! Will continue to recommend!
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July 2023 by Linda Truitt
It was worth the wait to get quality repairs and stellar customer service. 4 star!
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July 2023 by Rachel Hill
Great customer service! One of the insurance companies' local 5 Star Rated repair shops, and they got me in and an estimate to the insurance company with ease.
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July 2023 by Venita Shackelford
Nice clean place, friendly people and easy to get information about what's needed.
