Central Bank, a privately held bank holding company based in Jefferson City, Missouri, operates 12 regional banks and focuses on community banking. With over 140 branches across Missouri, Kansas, Illinois, and Oklahoma, and a nationwide network of more than 22,000 ATMs, Central Bank prides itself on delivering modern banking technology. Customers have mixed experiences with Central Bank. Many appreciate the friendly and knowledgeable staff, highlighting specific employees like Susie for their exceptional service. One customer noted how easy it was to open a new account for a small business, praising the support they received. However, some reviews express frustration, particularly regarding the closure of the Lake of the Woods lobby. A customer was disappointed when they found the lobby closed without prior notice, feeling misled about the bank’s commitment to full-service banking. This experience led to a loss of trust, prompting the customer to consider moving their accounts elsewhere. Despite these concerns, other customers recommend Central Bank for its outstanding customer service, urging others to switch banks and take advantage of the personalized assistance available. Overall, Central Bank has a strong reputation for customer service and community support, but recent changes in lobby access have raised concerns among some clients.
Went and closed my account they never closed it and I stop my check coming and my account went negative after already paying 300 dollars
July 2023
Susie is very personable and knowledgeable. She helped me open an account for my new small business with very little effort on my part.
August 2022
The best customer service in town. I highly recommend this bank over any other. Please transfer to this bank immediately and tell them Darrin Scott Walker sent you as a referral, so we both get $50. Contact the manager, Susie Conrad.
