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October 2023 by Krystal Martin
$5 for a money order with a business account, 30 min wait to cash a check and receive the money order ?? I forgot she has to look at my account and look up my address and my id and call other workers to come in to take a look before she completes this simple task and then proceeds to tell me to have a good day. Need another bank ASAP
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August 2023 by Trevor Hill
Worst bank to deal with ever. Horrible customer service and when you go in to get a cashiers checks that takes 15 minutes. Make sure they sign it when you’re on your way to closing and find out that your check is canceled because they can’t seem to make sure everything is done correctly. Will be switching all of our accounts because of this one bank.
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January 2023 by Steve M.
I recently moved my business from the worst bank I ever had the misfortune of doing business with (i.e., Simmons Bank, where it was all about them) to Central Bank, one of the best banks I have had the good fortune of doing business with, where it is all about the customer. I had almost forgotten what it felt like to deal with a responsive, customer-focused bank whose people and technology make everything easier, infinitely less frustrating, and infinitely more satisfying. From the moment I walked in the door, the positive energy and the customer orientation of Central Bank's culture was palpable. And the professionalism, competency, and responsiveness of Central Bank's people was immediately apparent. You really can feel and see the difference. In some banking relationships, inertia can take over and gradually one comes to accept indifference and mediocrity. And it may be exacerbated by a feeling that all banks are the same. Well guess what? Central Bank offers compelling evidence that all banks ARE NOT the same, and it shows in every interaction. Central Bank understands that meaningful, trust-based relationships are earned everyday. What's more, Central Bank does not mistake or confuse a series of transactions with what it means to have a "relationship." So here's the deal. If you are new to Columbia and are looking for a great bank, Central Bank is an excellent place to start. I wish I would have started with Central when I moved to Columbia in late 2019. Or, if you are a customer of a bank where you feel, at best, ignored or, at worst, abused - - do yourself a favor and have a conversation with Central Bank. I am confident you will find, like I did, that it is worth the effort. You will be glad you did.
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December 2022 by Kirk Redelfs
Quick service. Friendly.
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December 2022 by Brenda Corona
Don't use Alyssa. I do my deposits almost daily, but after today I will drive across town. Really rude and spoke under her breath. No integrity for the bank or her job!!
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November 2022 by Ed
Teller was not very nice but was professional
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October 2022 by Jeff Holmes
Didn't like the service.
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September 2022 by Paige Hockman
Thank you to Grant McDonnell!!! He’s the best! He helped me while trying to pay for my honeymoon but had troubles with my card limit and changed it within only a few minutes! He saved my sanity!
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June 2022 by Thoughtful Builds
I own a construction company I come into the bank sometimes once a week sometimes 5times a week. The people that work there and are stationed there are really nice and it’s a joy dealing with them.The con of going here is it’s training day new people get trained there so when you get stuck with someone new which will happen quite often you have to pull out your drivers license and go through the whole process because they are new and don’t know you.I only have a business account with central bank the checks are written to the business. Pulling out an id 5-20 times a month is irritating.If you’re looking to build relationships with the bankers or tellers this is not the place to go
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February 2021 by Sahadev Rai
The West Broadway branch of Central bank of Boone County provides one of the best customer services to their customers. Staff are very welcoming, helpful and understanding. Mary, Kyle and Justis have been amazing to us and our businesses when it comes to providing services. Thank you for everything.
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August 2020 by Raigan M
I am always impressed with the staff at West Broadway! I love Central Bank of Boone County, but this branch is by far my favorite. You can tell that the staff takes great pride in their work. On several occasions I've had unique banking situations arise and I've always been greeted with kindness and a willingness to solve the problem - even if that means having to go the extra mile and get creative. CBOBC prides themselves on being a local community bank and the staff at West Broadway models those values wonderfully.
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August 2020 by Salim E.
My parents are helping me learn about money and Central Bank has been AWESOME. I don't control my own bank account (duh, I'm just a kid) but they did work with me and my mom and dad to teach me about how savings works. I like Central Bank and the people that work there are so friendly.
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February 2020 by Hollow
Friendly Tellers!!!
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October 2019 by Michael Alexander
Excellent, efficient service.
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September 2019 by Michael Fisher
Wonderful Service! The staff always greets me and the tellers call me by name every time I come in. The customer service is sometimes backed up, but they try to provide excellent service to me every time I come in, regardless of how slammed they are
