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December 2023 by Taylor V (Slayermoon)
Anytime you make an online purchase (EVEN IF ITS FROM A PLACE YOUVE PREVIOUSLY ORDERED FROM) make sure you don't do it when the bank is closed. They will almost always freeze your account and you can't get them to take it off until the next business day. BUT when someone does steal your card and it's super obvious they don't catch it. Highly recommend US Bank they have overdraft forgiveness along with so many other perks I'm switching soon.
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August 2023 by Chrissa Bennett
I have always had the best service at this branch. Especially Claire at this location is so kind and helpful!
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March 2023 by Joshua Windle
Not a super fan of the bank itself, but Larissa at the Keene location was a phenomenal help, very patient and kind. 10/10 star
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March 2022 by scott bauer
Harrison wasEngagingEffective communicationDirect and clearExplained details of card replacement processOffered place to sit down in lobby areaWell dressed and neat, clean and orderlyHe is a great brand ambassador for you
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March 2022 by Connie Mauller
I was on hold for 45 minutes today and no one called me back ! I’m so upset because you can’t talk to a person you asked for! This bank has gotten too big ! No customer service at all! I could teach you customer service! You don’t treat your loyal customers like this ! They don’t matter anymore! I have been with your bank for years and have never been treated like this before ?. Very upset with your customer service and I want this sent to the President of the Bank! He needs to know ! Connie Mauller
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January 2022 by Savannah Province
Went to this branch to make a deposit first. Teller was polite and helpful. Then talked to Claire D about opening a savings account for my minor son. She was very helpful and got the job done. She was nice and funny. Also: We were offered a drink several times. Hand sanitizer was on Claire's table. Note: No employees wore masks.
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August 2021 by Bob Marr
Poor experience with this bank. Customer service was very unreasonable. Mortgage Dept would not even work with me to set up a letter of recommendation. My Fico score is close to 850 and they would not give me the time of day. Very disappointing experience.
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March 2020 by Scottie Rawlings
The staff at Central Bank of Boone Co~ Keene St Branch are Outstanding! I greatly appreciate the time; knowledge & help of Ashley T. & Amanda B. Truly- the whole staff has Excellent customer service! THANK YOU ‼️
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February 2020 by Benjamin Snyder
Excellent service.
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December 2019 by Donna Catt
Excellent service, easy money management program for online use, helpful staff that will take time to help your banking experience fit you personal needs. GREAT Experience
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December 2019 by Jerry D. Jr. Koch
My family has been banking with Central Bank since it opened It's first bank in downtown Columbia MO. That's at least 4 generations now. They are a great Bank, that's why we have supported them so long.
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November 2019 by Meg Duffy
Excellent experience with Ashley. She was able to help me and I was in and out in no time.
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October 2019 by Tracy Stroud
Wonderful service!!Very personal and accommodating.Best!!
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June 2019 by Rhett N.
Staff is not understanding and treats their customers poorly. When asked for the number to the branch manager she handed me the regular number to the bank. Like I don't know the number to my own bank.
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April 2018 by Amy Louise Meng
I enjoy banking here, and are very helpful with any and all financial issues.
