The American Eagle & Aerie Store in Columbia offers expertly crafted, high-quality jeans and clothes made to fit everyone's lives. The store is fully stocked with unique finds and bargains, including comfortable jeans and a variety of styles. Many customers report incredible and pleasant experiences with the staff, who are described as angels providing the best customer service. They are helpful, offer wise words on style, and go out of their way to assist, making shoppers feel appreciative and comfortable. The store creates a welcoming environment where customers find great fits and feel they look great as long as they are comfortable. However, experiences can vary. One customer reported a blah experience with limited staff presence and no offered assistance during a visit, though the interaction at checkout was still pleasant and professional. In a more concerning incident, another customer felt uncomfortable due to a staff member's perceived disdainful tone and unwelcoming behavior, which made them feel poorly about themselves and hesitant to return. Despite these occasional negative interactions, many customers are impressed, feel saved by the service, and plan to return for future purchases.
Emily was so helpful! Thank you for going out of your way to help find me the perfect pair of jeans!
December 2023
maddie was so helpful in helping me find jeans that would fit me! What a wonderful employee!
November 2023
Maddy saved my Halloween! Best costumer service I have ever experienced. She went out of her way to bring my vest out to me when I arrived after closing. Truly a life savor.
