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December 2022 by Mel Reynolds
Good fuel, fairly clean, and easy to get to.
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March 2022 by Marsha Lee
This company (MFA, Stroud, Ok) is horrible & insensitive to their customers. My 82 year old aunt is on hospice and they refused to fill her propane up although her bill has been paid since Thursday. I called the emergency after hours number to request service & made them aware of the situation, and we were willing to pay the $150 after hours service fee. They refused service without a solid or valid reason, to a customer who is on hospice care. The only explanation I got was, they were done working until next week. You’re never done working when you’re servicing customers. Why have an after hours service line if you’re not going to service customers after hours?
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January 2022 by Ashley Barrett
This is the worst company we have ever had to deal with.. given the previous reviews we all feel about the same. They change policy without notifying their customers. Their prices are outrageous and unfortunately we are renting and we have to use them. They take full advantage of people who truly have no other choice other than them. Some advice for you MFA is maybe you should try notifying your clients of price changes and policy prior to them changing so those who have a budget for your outrageously priced propane don’t get screwed over when it comes time to out more propane in the tank. Changing the policy from being able to buy 100 gallons as a minimum to 200 gallons and that is costing your clients $500!!! Instead of $300! Might be helpful. People don’t budget for a $200 difference in prices! We deal with the Carthage location and they are completely terrible but unfortunately it looks as though everyone has the same experience everywhere this company is.
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December 2021 by Lori Haftmann
we have called many times and after about 10 and messages left calls we finally get a call back! then proceed to call again that same day and no answer again! very horrible service. we can't even get a delivery day because my husband has to be present since his name is on the account! he works all day so tjat makes it difficult for a delivery. so we proceed to put my name on the account and have to fill out all the paperwork again only to be told that it will take days to pro
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June 2021 by Alicia Bernard
MFA oil in Lonoke,AR
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February 2021 by Lisa Ward Allison
When you order gas 7 days out and still can't get them to come and they laugh at you, that is poor customer service. People need gas during a snowstorm and subzero windchill temps.
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February 2021 by Lacy Barrett
Everything about MFA (emporia office) is horrible EXCEPT Jeanette and Tom. They were the only ones who were pleasant and nice to speak with. I have been disrespected and blown off TWICE by the same rude woman. I never got her name because when she continued to rattle on about how I’m an “irresponsible adult” I just kept saying I want your supervisor. She constantly interrupted me, said that she was too busy to complete my requests, that she wasn’t going to barter with me because I was willing to pay what Tom had quoted me over the weekend and not the additional $100 that she was adding on for whatever reason. I’ve been in customer service for utilities for years and if I ever said half of what she did I would lose my job in an instant! No the customer isn’t always right but you do NOT ever yell at them or ridicule them.
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February 2021 by Curt Doucette
The service was excellent. Today my 2nd stage regulator broke next to the house. I shut off the tank and called the MFA Emporia KS office. They sent Randy the service tech to my house within an hour after I called. He’s from the Tampa Ks office. He had a new regulator with some other parts installed in no time. Did the line checks and turned the pilot lights on as well. The customer service was excellent and Randy was awesome. Did I mention it was 18 below with the wind chill? Thanks
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April 2020 by Patrick Roehrman
Great service, thanks for the timely response!
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April 2020 by Melissa Campbell
I appreciate that the driver, Brad, was paying attention and driving the 25 mph speed limit through our neighborhood. We have extra children out and about because of the stay at home orders and I appreciate Brad's slow driving. Most delivery people speed through here like crazy! Thank you, Brad, from Crabtree Country!
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April 2020 by Stacy McCormick-Sprague
Unbelievably rude!!! My husband is just dealing with the loss of his father and can’t be given the respect to mourn his fathers death
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May 2019 by Rb Liebendorfer
Convenient.
