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June 2024 by M Lower
This team is very helpful, knowable, and patience. My husband and I appreciate them very much! We will continue to pursue them for our needs!!
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April 2024 by Aisha Miller
I switched to this pharmacy a while back after I couldn’t deal with the attitude of one of the pharmacy drive up staff at the 24hr Creve Coeur location. Typically customer service at this location is much better. However, in the last two months I have received prescriptions that were shorted. Today I went to get the two pills we were shorted for my young child. Pulled out of the drive thru and thought “I should check those two.” Sure enough they gave me the wrong pills!! So I went inside and had to wait in line again. Talked to the tech and she couldn’t help so I had to wait for the pharmacist. I was informed that someone else had just been there for the exact same situation (so I assume the same med, just different dose). The pharmacist muttered, “Why didn’t we check that…” as he walked away. He came back with the correct two pills and said when they “fix these things it doesn’t go through all the steps.” He also explained that these two pills were double the dosage of what my child needs. I don’t know what steps are that they skip in the “fixing” process, but it sounds like they shouldn’t skip those as this could have been bad for my child. So yes, they did make it right, but this has me on alert for any scripts being filled there. I would suggest not leaving line until you open each bottle, count them and make sure they match the description on the pill bottle. (I should add that in this instance three pill bottle clearly states it’s a blue pill and the two I was given were tan so it’s not as though they look exactly alike).
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February 2024 by muhannad bin abdulaziz
The pharmacy manager is rude
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January 2024 by Mauricio Velasquez
Walgreens does not deserve my business any longer and no longer supports my needs or meet my expectations. On Dec 14 at around 2:00 pm I called to get a status on a prescription, after being informed that my prescription was ready I asked if there were any discount available. I was told that I had to look for that by myself. After explaining that the pharmacy had done that for me in the past she continued to say I had to do the search myself (I have no idea how to do the research). After asking the question differently the pharmacist toll me that she had no time to look at discounts for me and then hung up. In summary, I have no time nor money to spend at a place that has no time for me
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January 2024 by Jill M.
My husband and I (who are 84 and 73 years old) went to this Walgreens last night at 6 PM for our RSV vaccine appointments. During the hour and a half wait, we witnessed long lines at the pharmacy during the entire time we waited. The 2 staff members were trying their very best to provide kind and competent service but were totally overwhelmed. It was obvious that they were severely short staffed and got absolutely no support from management. A manager never came to check on the area or to help them. It felt like we were in a 3rd world country with long lines and severely abused staff and customers having to witness the exhaustion and anguish they were enduring. It is not the kind of service any reasonable person would expect when paying $600 for 2 vaccines. To watch sick people waiting in long lines for their medications was not a pleasant experience. Our wait was further exacerbated by delays in processing our insurance information and by running out of forms that needed to be completed. We were instructed to call my husband's insurance company (which hasn't changed in years) on my cell phone to get information needed for authorization. He is hard of hearing and can't talk on the phone so the insurance company would not give me the information. Luckily the kind staff member was finally able to find the authorization information on one of the pharmacy computers. Then we had to complete forms that we had already completed on-line the day before because the computer was unable to process them. The 2 staff members were incredibly kind and kept apologizing for the delays. You could see the extreme stress and anguish in their eyes. It was a most difficult and anger inducing experience for us. CMS (Center for Medicare and Medicaid Services) has concerns about this difficult vaccination process, especially for the elderly. This vaccination process is most unfortunate and needs immediate attention and corrections to streamline the process and make it less cumbersome for the elderly. As bad as it was for us, we were more concerned for the abused staff members. Walgreens needs to correct its staffing shortages as soon as possible and hire managers that help and support their staff. In Walgreen's defense, CVS in this area has suspended their vaccine program due to "poor staffing". So at least Walgreens is willing to continue to provide vaccines even though the process is cumbersome and wait times are long. We do not in any way blame the staff as they were most kind and competent as they struggled to deal with a broken system.
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December 2023 by Laura Jones
I actually had a great experience last night... I went for my Covid and Flu jabs last night and the pharmacist (Tanisha Abraham) couldn't have been sweeter. Excellent service and care. Nice to get good service these days!
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November 2023 by Kate W.
I guess I'll have to move my prescriptions to elsewhere. I have sat at the drive through for over ten minutes without someone coming. 3 times now. And when using my good rx they said it wouldn't work even though I had all the info that matched. Basically she was like nothing I can do.
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November 2023 by Todd Ross
I stopped coming to this pharmacy after years of awful service and massive wait times. Today after an urgent care visit they sent my scrip here instead of my new usual cvs. They of course didn't have my scrip ready and asked me to give them 15minutes. I gave them 30 and when I went back up to the counter they said to give them another 20...This is the worst pharmacy I've ever dealt with. Walgreens needs to hire more people for this location if they can't handle the volume of customers.
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October 2023 by Leah G.
Pharmacy-my first vaccination was so brutal that I had bruises on my arm for over a week after work. The second time I went in person behind a desk very loudly, in front of everyone who happened to be standing around, talked me out of having more than one vaccination at a time even though the website encouraged... And then argued with me once I decided OK, I would just have one shot. The last time I went in for a vaccination,the person behind the desk was chomping gum, and was laughing and talking to other people, while I was giving her my basic information. Just so dismissive. I really need to find a new place to get my vaccinations.
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October 2023 by Diane S.
Under staffed, computer records not updating, requiring numerous trips and back and forth with a very testy physician, no apologies, 30 min waits for scheduled appts.
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September 2023 by AJ D.
These 5 stars belong to one person and I am embarrassed to say I forgot her name! I think it was Dia? I will edit once I find out! This was the third walgreens I visited because I needed aquaphor. They have a deal going on for a pack of 2 and it's 2/$15 so I wanted to snag that deal. Aquaphor is the ONLY chapstick that works for me. Everything else makes my lips peel or crack and I'm pretty frugal so I wanted to save wherever I could. Unfortunately, I could only find ONE two pack. I was desperate and searching around the store for another one, but to no avail. I ended up going to the cash register and asked her if there was another display that might have more in stock. She asked if I checked the other display by beauty and I did, but nothing. She said unfortunately there was no place else. I gave up, but I told her I understood and it was okay. But she filled me in on what walgreens usually does when they get in more stock and to check back then. When she scanned the item, it didn't display the deal I was referring to so she asked me where I saw it. I pulled out my phone to show her my app and she was like "ohhh, I see." she asked to see my phone to look around and said that when the other pairing of a deal is missing, they will honor half of it. SO GRATEFUL FOR THE INFORMATION! SO GRATEFUL FOR HER! My lips were in so much pain so it seriously made my day! I also had a lot of rewards and ending up owning only $1! What a steal! THANK YOU SO MUCH AGAIN! What a gem of an associate!
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September 2023 by Akiva Manne
Sat on a necessary prescription for most of a week, than told me insurance would not cover and i would have to pay 300+ to fill before a holiday weekend.seems like these folks might be nice people, and i hope the pharmacists and the entire paramedical department, at this location find employment more suitable to their skill set.stay away my rating is negative 5.
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July 2023 by Revaki Selvaraj
The Pharmacist was in a rush to close the store and she delivered me a medicine prescribed for someone else. I waited 20 minutes for my kid’s prescription to be filled in , but I received the wrong one.I had worst experience.
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June 2023 by Tristan Neels
In the photo dept yellow at my son win he calld to get his photo in then she "look"
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June 2023 by Jennifer Mancuso
The employees here today were so friendly! ☺️
