Walgreens, a well-known pharmacy chain, has received a mix of reviews from its customers. According to the compiled feedback, the staff at Walgreens are generally described as helpful, knowledgeable, and patient, with one customer expressing their appreciation for the team and their intention to continue using the business for their needs. However, some customers have experienced longer wait times and understaffing issues when trying to fill prescriptions, leading to frustration and a recommendation to choose another pharmacy if a quick turnaround is required. On the other hand, a positive experience was noted with a pharmacist who provided excellent service and care during a customer's COVID and flu vaccine appointments. One customer had a particularly memorable experience with an associate who went above and beyond to ensure the customer's needs were met, even honoring a deal that was not initially displayed. This associate's warmth and helpfulness left a lasting impression, with the customer suggesting the associate deserves a pay raise. Overall, Walgreens seems to provide a mixed bag of experiences, with both positive and negative reviews highlighting the importance of staffing, customer service, and the ability to efficiently meet customers' needs in a timely manner.
Called the pharmacy three times from different phones and the pharmacist acted as if they could not hear me speaking with them EACH time. Bad customer service and not even attempting to see if they’re having issues or not.
November 2024
30 minutes on hold this evening to check a prescription. I chose to just go in instead. The tech working said everyone had quit and she can't do the counter, drive thru, and phones herself. Management has let this location fail. Take your business elsewhere.
June 2024
This team is very helpful, knowable, and patience. My husband and I appreciate them very much! We will continue to pursue them for our needs!!
