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January 2024 by Jill M.
My husband and I (who are 84 and 73 years old) went to this Walgreens last night at 6 PM for our RSV vaccine appointments. During the hour and a half wait, we witnessed long lines at the pharmacy during the entire time we waited. The 2 staff members were trying their very best to provide kind and competent service but were totally overwhelmed. It was obvious that they were severely short staffed and got absolutely no support from management. A manager never came to check on the area or to help them. It felt like we were in a 3rd world country with long lines and severely abused staff and customers having to witness the exhaustion and anguish they were enduring. It is not the kind of service any reasonable person would expect when paying $600 for 2 vaccines. To watch sick people waiting in long lines for their medications was not a pleasant experience. Our wait was further exacerbated by delays in processing our insurance information and by running out of forms that needed to be completed. We were instructed to call my husband's insurance company (which hasn't changed in years) on my cell phone to get information needed for authorization. He is hard of hearing and can't talk on the phone so the insurance company would not give me the information. Luckily the kind staff member was finally able to find the authorization information on one of the pharmacy computers. Then we had to complete forms that we had already completed on-line the day before because the computer was unable to process them. The 2 staff members were incredibly kind and kept apologizing for the delays. You could see the extreme stress and anguish in their eyes. It was a most difficult and anger inducing experience for us. CMS (Center for Medicare and Medicaid Services) has concerns about this difficult vaccination process, especially for the elderly. This vaccination process is most unfortunate and needs immediate attention and corrections to streamline the process and make it less cumbersome for the elderly. As bad as it was for us, we were more concerned for the abused staff members. Walgreens needs to correct its staffing shortages as soon as possible and hire managers that help and support their staff. In Walgreen's defense, CVS in this area has suspended their vaccine program due to "poor staffing". So at least Walgreens is willing to continue to provide vaccines even though the process is cumbersome and wait times are long. We do not in any way blame the staff as they were most kind and competent as they struggled to deal with a broken system.
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November 2023 by Kate W.
I guess I'll have to move my prescriptions to elsewhere. I have sat at the drive through for over ten minutes without someone coming. 3 times now. And when using my good rx they said it wouldn't work even though I had all the info that matched. Basically she was like nothing I can do.
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October 2023 by Leah G.
Pharmacy-my first vaccination was so brutal that I had bruises on my arm for over a week after work. The second time I went in person behind a desk very loudly, in front of everyone who happened to be standing around, talked me out of having more than one vaccination at a time even though the website encouraged... And then argued with me once I decided OK, I would just have one shot. The last time I went in for a vaccination,the person behind the desk was chomping gum, and was laughing and talking to other people, while I was giving her my basic information. Just so dismissive. I really need to find a new place to get my vaccinations.
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October 2023 by Diane S.
Under staffed, computer records not updating, requiring numerous trips and back and forth with a very testy physician, no apologies, 30 min waits for scheduled appts.
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September 2023 by AJ D.
These 5 stars belong to one person and I am embarrassed to say I forgot her name! I think it was Dia? I will edit once I find out! This was the third walgreens I visited because I needed aquaphor. They have a deal going on for a pack of 2 and it's 2/$15 so I wanted to snag that deal. Aquaphor is the ONLY chapstick that works for me. Everything else makes my lips peel or crack and I'm pretty frugal so I wanted to save wherever I could. Unfortunately, I could only find ONE two pack. I was desperate and searching around the store for another one, but to no avail. I ended up going to the cash register and asked her if there was another display that might have more in stock. She asked if I checked the other display by beauty and I did, but nothing. She said unfortunately there was no place else. I gave up, but I told her I understood and it was okay. But she filled me in on what walgreens usually does when they get in more stock and to check back then. When she scanned the item, it didn't display the deal I was referring to so she asked me where I saw it. I pulled out my phone to show her my app and she was like "ohhh, I see." she asked to see my phone to look around and said that when the other pairing of a deal is missing, they will honor half of it. SO GRATEFUL FOR THE INFORMATION! SO GRATEFUL FOR HER! My lips were in so much pain so it seriously made my day! I also had a lot of rewards and ending up owning only $1! What a steal! THANK YOU SO MUCH AGAIN! What a gem of an associate!
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August 2023 by Anthony Munns
Walgreens Covid vaccination services are efficient and friendly service. It's great that you can make an appointment. They are knowledgeable and informative.
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March 2023 by Barbara S.
I would give this location a 0 if I could. had a horrible experience at Christmas time with list personalized Christmas cards. gave you hem another chance today w a prescription. waited for an hour after MD sent in the script and when I got there was told it would be another 30 minutes "and come back ". will drive out of my way to avoid this place from now on!
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February 2023 by Abdul Samad Alvi
Great location for rx refills
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December 2022 by Duane W.
If I could rate negative numbers, I would. We ordered Christmas cards on Dec 5, personalized with pictures. These were to be delivered to this Walgreens over a week ago. Today they called and said our order was ready for pickup. These were ordered and paid for online at the Walgreens website. We went to pick up and were given an empty envelope! Not the 40 picture cards. The clerk at the photo dept was shocked when we openedthe envelope and has to get a higher up. The person in charge was a pharmacy technician who said there was nothing they could do, no refund, not anything. All we could do is call the Walgreens Corp office. She had to go find the number. Calling the Corp office got a call center most likely in the Philippines. Getting no satisfaction from that we asked for a supervisor. We have now waited over 20 minutes on hold for a supervisor. DO NOT EVER BUY ANYTHING FROM Walgreens IF YOU HAVE ANY CHOICE.
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December 2021 by Mark F.
Pharmacy went to . Only been 2 workers for months now. Drive through is permanently closed. They are losing a lot of business just because of the pharmacy. And Walgreens thinks Let's just make all the sick people go inside to pick up their Rx and stand in long lines getting all the other people sick. Who cares about the sick or the disabled. Well done Thank you I love my new CVS pharmacy.
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November 2019 by Antony Jeyaraj
The customer service is good but too costly, just for two passports size photos they charged 17$ and if needed any additional copies I had to pay $17 more... Too much costly man...