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May 2024 by Dylan Rinck
This USPS location operates the drop off box by Baxter and Clarkson near Total Wine And More. They rarely get the mail from that box and it is jammed more often than not.
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May 2024 by Katelyn Verner
I requested Certified mail. The man helping me tried to talk me out of Certified for some reason, but I said I needed it. I found out later that he chose to not give me Certified when I specifically asked for it. A family member informed me that Certified mail comes with a green and white receipt and the mail should've had a green and white mail sticker put on it. I didn't have either of these. Turns out the man at the desk just did Signature Confirmation. This is not the same as Certified.
I am frustrated with this USPS branch because my needs for reliability and trust were not met. I was not given the security and confidence that my mail legally required.
I do not recommend anyone to use this branch if you seek mutual respect and compassion from its employees.
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February 2024 by ming Chen
Don’t get mail for two month, then come at one time!
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February 2024 by Clark Driemeyer
For 13 years, I have used the Town & Country Post Office actively, often asking to hold mail when on trips, without a single failure. In my experience throughout that time, the staff has been responsive, pleasant, and courteous. Only once in that time have I had the mail another address come here, and only once has a letter to me been sent to another address. So, I'm puzzled at serious negative experiences with this post office.
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August 2023 by Stella Sanchez
I have moved out of town and country 3 years ago but I still make the drive to this USPS location because of the outstanding service they provide. The staff is friendly and incredibly efficient.
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December 2022 by Emma Burns
Excellent speed with delivering a package! I dropped it off yesterday, around 25hrs ago, and the person I sent it to in Thebes, IL just let me know that she received it today. Very pleased with the speed and quick service by the helpful gentleman at the counter. Will be using this branch again (:
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November 2022 by Derek Andrews
Good service, plus they have self service for weighing and mailing larger envelopes and packages. For the time being, do not put mail in the outside blue boxes at this or Chesterfield locations. Take it inside and mail it in the lobby.
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August 2022 by D. Clacks
We have had several issues with this branch. The carrier is often seen distracted and on her phone, while delivering mail to specific boxes, which had caused many delivery errors, she has placed mail on the wrong residence, several packages have never been found and just today, she stuffed a desk calendar into a box so tightly, that she damaged the calendar and made opening the mailbox extremely difficult. Yet the private companies have very little difficulty with delivering packages. Other Post Offices lust the name and e-mail address of the Pist Master for each location. This one does not.
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July 2022 by Jennifer Lewis
I made a stupid mistake and had to call up this Post Office. I asked my question, thinking it was a yes or no, but Claudia went above and beyond and helped to rectify my mistake. Considering it would've cost me a lot of money (that I don't have), I am most appreciate of her.
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July 2022 by Bob Richardson
We repeatedly don’t get our mail resumed as requested after a vacation hold. They are three days late even after I was assured this morning they would finally deliver. The person I talked to actually hung up on me even though I was being respectful. It’s time to contact our members of congress and hope they might care. This is beyond ridiculous!
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April 2022 by Heather M
Lost my package that I dropped off inside the post office. I filed for an investigation and it was never found.
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February 2022 by Dewayne Clacks
We have had several issues with this branch. The carrier is often seen distracted and on her phone, while delivering mail to specific boxes, which had caused many delivery errors, she has placed mail on the wrong residence, several packages have never been found and just today, she stuffed a desk calendar into a box so tightly, that she damaged the calendar and made opening the mailbox extremely difficult. Yet the private companies have very little difficulty with delivering packages. Other Post Offices lust the name and e-mail address of the Pist Master for each location. This one does not.
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January 2022 by mary sonntag
I had a package lost in the system for 2 weeks. I found that it was located at the Chesterfield P O. The postal employee took my info and found it quickly. Cant thank him enough.
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August 2021 by King Jo
Worst postal service ever. I went to the post office on 9/12/2020 around 10 am. I waited for about 20 minutes for the supervisor to show up. And when he showed up, It seems like he was taking a nap around 10:25am, and he was very upset to come and do his work. I don't know how such a person is working at a place like a post office? very rude person. Not asking to have nice people, but at least pick people who are professional and willing to do their jobs.
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August 2021 by Cissy71
Fast in and fast out. Pleasant employees. Has all the boxes out so I could just grab.
