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February 2024 by Monavie Voight
Fabulous!
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February 2024 by John McCormack
I've Shipped here a few times. Staff always has a bad attitude and not helpful one bit. I will avoid this post office at all times
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February 2024 by Chris Stoll
Went for a passport photo, but they were out of film and sent me to Walgreens.
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January 2024 by Jennifer Jones
Friendly staff. Have lost a few packages and letters dropped off at this Post office.
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January 2024 by Vi Ra
The worst service ever! If you need to apply for passport, go somewhere else. I made an appointment twice. First time I am as told that they do not see my appointment and would not take my confirmation. Second time, they said they canceled all the appointments. I was not notified, there were no sign! I stood in line for 20 minutes for them to tell me that.
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December 2023 by Tammy Crawford
Simple - just don’t go to this location.
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November 2023 by Laith
We worked with Twyla at a passport appointment and she got it done so quickly and easily! At the other location, they kicked us out because we didn’t have enough time to fill out our application and complete the appointment. Today, Twyla helped us get our passport so efficiently and we love it. Definitely will return to this location for another. :)
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November 2023 by Chuong Dang
went there at10:30 am with 30mins appointment for 1st time passport. I filled out the application and just need the photo and payment. I already stopped by yesterday to ask everything about the process to make sure i will not miss anything, the lady did not tell me that i need to bring check or money order until I showed up next day at 10:30am. I asked that i can rush home and bring the check. She said I only have 15 mins to do it or I have to reschedule. I told her it takes 10mins back home and 10mins to get back here. She kept asking me " Can you make it? Yes or No ". As soon as I said I cant make it within 15 mins she said she will reschedule to 2:30 pm. What on earth that she cannot wait 5mins to help me get it done plus no one there at that time. I called Ballwin post office when i was outside and they got me same day with only 10mins process with photo service. I am not happy at all with Chesterfields location. They need to train their staff to be more helpful and friendly.
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August 2023 by Shelby Ragusky
Terrible experience here. Needed to return something from Amazon and I had been to 3 other places and they told me to come here. The lady who I asked questions was very rude and not helpful at all. All she said is you have to go to the library and print a label and figure it out. She just kept saying no cant do it here. Will not be coming back here.
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July 2023 by Hilda Orozco-Frank
Went out of town for 2 weeks asked for mail to be held. Guess what. We now have NO mail because who knows where it ended up??? Based on all the mail scans, we are now missing some very important mail that we have NO CLUE where they put. Went to the our local post office, mail is not there either. Why is this incompetent, dinosaur of an operation still in business? Just stop mailing stuff at this point. The only thing that surely arrives is junk mail. Worthless!!!
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July 2023 by Aying
Absolutely, horrible. The lady behind the counter has an attitude problem. There’s also two people working behind the desk. When the line is literally going out the door, they’re not even trying to hurry or be considerate of anyone’s time. I wasn’t in a rush, so I didn’t care, so I felt like I wasn’t rushing her, yet she was still umwelcoming, and just rude in general. I don’t have this problem at the Creve Court location
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May 2023 by Ankoor Shah
We had a 9:30am appointment for passport photo for 1 month old baby. We arrived at 9:24 and were told we only had 6 minutes to fill out the application or would have to reschedule. Then we were also told we didn’t have a “white background” like a sheet or blanket for them to take the photo. Of course, this was *not* a requirement for *us* to bring it. They said we have to reschedule. Very poor customer service. If you are going to provide the service of taking passport photos, you should have the resources to carry out the service. Or, don’t do it. Will *not* return. This location should cease doing passport photos.
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May 2023 by Eric Cote
Went to send a package, was unsuccessful after unhelpful, inconsiderate staff answered my questions incorrectly multiple times, wasting my time throughout the whole process. I've sent multiple packages here before and never have had a fast experience. They are also out of a lot boxes, so come prepared. Wouldn't recommend coming here if possible.
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April 2023 by Steve Harkins
I had an appointment to process my passport and Brittany did an amazing job. I arrived 10 minutes early, as requested, and she processed my application within 10 minutes. Overall great experience.
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March 2023 by Samuel Kwak
I had very unpleasant experiences consistently every time I came. So unpleasant, in fact, that this is literally my first google review. Admittedly, I don't know the ins-and-outs of mail/package delivery at usps (been going to ups and fedex), and I was hoping the workers would have helped or provided some sort of direction. Instead I had to come back three times for a single shipment because I missed something again and again.I admit this is my partially my fault, but I would have hoped the workers would have been more professional and helpful the first time so I didn't have to come back multiple times. It's obvious that the workers don't care unlike other post offices that I've been to. The workers at this specific post office are either rude or extremely unhelpful, especially the male staff who is currently working there.The bad reviews on here make me think that I'm not the only one. Makes me dread coming here, and I probably will never come back to this post office again.
