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November 2023 by valarie thompson
Joel was so helpful. Thought I needed a battery and instead of selling me something I didn't need, he rectified the problem during the diagnostic process and sent me on my way with my phone working and didn't charge me a dime. Thank you for being a good person!!!
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November 2023 by M Knight
Seth was the technician that worked on my pixel 5A and he fixed it! He was very professional and knowledgeable. I would strongly recommend using their services. It's very stressful when your 'smartphone' does not work.... so many things are tied to your phone specifically! I would also strongly advise people to keep an old school flip phone, perhaps the prepaid type, to use for an emergency phone. And don't forget to backup your contacts list :)
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September 2023 by Darien Shaffer
Julie the district manager working at the Manchester location provided excellent service in a timely manor. Definitely goes above and beyond. Dhe Definitely deserves a raise i cant express enough of how ellecent her customer service was provided not to mention how she goes above the requirements of her jobly duties. To provide the best customer service. Ever. Will always be coming back.
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September 2023 by Richard Ulrich
I went to this location with some serious phone issues on my Samsung. Joel helped me and showed me what he thought the problems were. Turns out it may be time to get a new phone. Thing is he didn't try to steer me to crazy expensive repairs. He spent a lot of time diagnosing my phone and trying quick fixes. When I asked him how much just for his time, he said no charge. That's fantastic service. They could have tried to get me to get expensive repairs that ultimately wouldn't help the dying phone. Excellent experience and would recommend. I will use them for all my future electronic repairs! Thank you, Joel. Five stars for sure!
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September 2023 by Brian Coyman
First technician unaware of back to school 23% savings and when I mentioned to him, after checking with manager, they would not commit to it as they are a franchise and would not make any profit. Second, never called with an estimate, called when repair done. I was initially charged full price, nearly $200 and when I mentioned again the back to school 23% savings email I had received, this technician honored it and cost was in the $150’s. Seems a lack of understanding and internal training, communication with service employees. That said, this is second time I have used their service and will likely return when need be in the future.
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August 2023 by Adi Ferrell
Brought a phone in here today. Jay took care of us. Apple had done an update to their software needed to fix our phone and after several attempts of remedying the situation it looked like we were going to have to get a new phone. Jay was not going to give up. He worked for hours on our phone and even refiled the insurance claim to save us the hassle. Perfect service. Highly recommend.
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August 2023 by Nate Lesnevich
Place has replaced my screen twice, great and fast service both times. At a reasonable price too (another place quoted me almost twice as much and said it would take a week). Fixed my phone the same day I broke it.
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July 2023 by Patrick Jaegers
This is the best phone repair service anywhere! I have an iPhone. Took it to the Apple store at the Dove mall. No walk-ins welcomed. Left and went to work and had to use my computer to get an appointment, which was VERY tricky to do. (They try to do everything but give you an appointment.) They finally got me an appointment at Best Buy in Chesterfield. I went there, and they couldn't help me. (several compounding issues - old phone was broken pretty severely, new phone had my sim card but none of my other info (contacts, pics, etc, plus I had forgotten my Apple ID password, etc.) Before I gave up for the day, I decided to run by uBreakiFix since they had fixed my phone a few other times in the past. So grateful I did! Karsen had several tricks that the Apple folks didn't know about or didn't think of. First off, he got my old phone to actually work enough to charge and turn on. He knew all the tricks I needed to do exactly what I needed to do, including setting up a faux home button since my was destroyed, and a trick with the limited functionality that my severely damaged phone to allow me to set a new password. Then, he also assisted me in showing me how to upgrade my storage and backup my phone to iCloud manually so that I could retrieve everything from my old phone and transfer to my new phone. Some of this may seem trivial, but with the different issues my phone had, no one else could do this. Not the Apple store, not the Geek Squad at Best Buy, and they all said I could probably get my contacts if I'm lucky, but would lose other things like my old text threads, etc. They didn't even attempt to look at my broken phone to see if it could be patched enough to download data from.To top things off, this all only took Karsen about 5 minutes, and when I asked the cost, -- $0! He said it was just common sense!!! Maybe for these guys, but not other stores, including the manufacture's own stores (the Apple store.) Job extremely well done! I will no longer attempt to take my phone to Apple EVER until after I bring it here first. Not once have I ever been satisfied with phone fix service at Apple or Best Buy, and not once have I ever NOT been satisfied at uBreakiFix. Kudos to this group! 100% rating every time I've been there (multiple times, zero exceptions.)
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July 2023 by Nathan M.
Very happy with my experience at UBreakiFix in chesterfield. Despite being very busy they were able to do a quality repair on my iPad 8th Gen - much better than the previous place that fixed it. Staff was very helpful and I would definitely go back should I need another repair.
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July 2023 by rajashree pradhan
I went to uBreakiFix for data recovery after I was told at Apple Store that my iPhone is completely damaged and is not fixable. Jay at uBreakiFix fixed my phone with no loss of data. I highly recommend uBreakiFix for phone repairs.
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June 2023 by Tracey Bagby
This place is amazing. I had spent most of my day being sent to location after location trying to get my phone fixed, only to be told after waiting hours, that they couldn't fix it. Zack was amazing. Not only did he get my old phone working, he also transferred all my data for me. I highly recommend Zack if you gave any issues.
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June 2023 by emily gauthier
Best phone repair service I’ve ever gotten, took less than 2 hours to fully replace my screen. Zach was GREAT and I’ll be back if I ever break another device! He also applied a screen protector for me since I can never do that myself
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June 2023 by charlotte coker
Zack could not have been more helpful. Thursday May 25, I brought in my old Android phone that had been sitting in a drawer for years. My sweet little dog had recently passed away and I now wanted to get his pictures off the phone. Zack was very kind and VERY helpful he was able to retrieve ALL the pictures. I honestly thought I had left the phone sit too long.
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June 2023 by Carl B.
Fixed. Fast. Fairly priced. Courteous.
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May 2023 by OREO
When I say Zach went above and beyond to do everything he could to repair my daughter phone for her bday Thursday, and when that wasn't possible he helped me to get a replacement ?? I am forever grateful. This is definitely not a one time stop and would recommend him 10/10 any day!!
