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February 2024 by Donna A.
Our dog has been groomed and had her nails trimmed at this location many times. We have always given her prescription anti-anxiety medication prior to coming. I mentioned this on the phone when scheduling the appointment again for her nail trim. The person on the phone did not have any issue with that and nor have they in the past. We drove all the way to the location and were declined service because she was on prescription anti-anxiety. Extremely frustrating, disappointing and a waste of time. Edit: Your reply below states that we were told on the phone (when we mentioned the medication) that it was not allowed. As we said before, they had no issue on the phone when we mentioned the medication. That is where the frustration lies because we certainly would have not medicated our dog now or in the past if it was against your policy. We have no issue with policies. We just wish the employee was better trained to know the policy to have avoided medicating our dog and driving there to be declined service. It was never an issue in the past. Hopefully this helps customers in the future and helps ensure employees are aware of the policies. Everyone was nice when we got to the shop, and we have always shopped at and enjoyed Treats Unleashed. Better training on policies would have been helpful.
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January 2024 by Jody T.
Always friendly and helpful at the dog wash. The selection of fresh made treats is outstanding!
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January 2024 by Hannah Xman
It was my 3rd time at Treats Unleashed in Chesterfield with my goldendoodle (1.5 yr old). We switched from another location. I heard praise from the Banfield location next door. Kirsten took care of my pupper this time. I admitted to being a bad owner and letting the mats get out of hand. I said do what you need to do. Kirsten did a great job. Usually my pupper hates the groomer. She was timid upon arrival but had a smile upon her face when I picked her up. Kirsten said she did a good job. Kirsten was lovely and didn't make fun of me with dropping off the "diaper bag" with my dog, lol. I always bring a bag with toys, a bone, treats, sweater. Sadly we had to shave her down during winter due to our negligence with grooming and mats. Kirsten did an amazing job and did what she could with what she had. This location in Chesterfield off Clarkson and Baxter is amazing. Everyone is so friendly and sweet. I'm glad I switched it up!#grooming
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January 2024 by Dean Giaimo
Bought a few items here for our new puppy. 9 wks old. Asked if the could do a shave around her butt. Was told this was weeks out to schedule. Would be charged for a full groom. Literally a small 5 lb puppy. I dont need a full groom for a 9 wk old. Just a cut around her behind. Not a freebie. Couldn't possibly take more than a few mins. You've lost a customer. I would have been ba k for a full groom and needed someone later.Customer service seems to be a lost art anymore. No one wants to do anything a bit different.
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January 2024 by Faye Henderson
Bella was so patient and kind with Olivia. Her fur was so soft and the groom around her face was done perfectly. Thank you, Bella, for spending so much time on Olivia’s furry feet and pedicure. She feels so much better now.
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December 2023 by jody tyus
Rosie, whom was 3 mos old had her first grooming at Treats Unleashed. The groomer had to tackle a bundle of energy, a puppy unfamiliar with a bath that also involved touching and trimming. The groomer and other employees played with her to help diffuse her energy before the grooming process. She looked so well groomed and happy when we picked her up.
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November 2023 by Norma Wesselmann
I brought my two precious Aussies in for grooming and they are always a little skittish being away from their family, yes two Velcro dogs . Bella made fast friends with my pups as they pranced right along side of her back to the grooming area. She is very kind and very professional. You could feel her love for animals. She put them and me at ease in no time. They looked fabulous after their grooming! Just precious with their fall themed hankies! Thanks Bella!!
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October 2023 by Erica Argue
This was our first visit to Treat's Unleashed. We are very happy with Charlie's haircut. Thank you so much! It is exactly what we were hoping for.
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September 2023 by Eli Stav
We recently moved from Florida, and our dear four-legged daughter turned one today. I searched for a cake for her and decided to try Treats Unleashed. A kind and customer service-centered gentleman took my order over the phone and had a customized cake made for her and ready for pick up on the same day. When I came to pick it up, I was amazed by the selection of fantastic baked goods and a massive array of chews and treats. The people couldn’t have been nicer, and I felt like I was being welcomed into a family, not just another patron. I bought a ton of stuff, and our girls loved everything thus far. The cake was amazing and created with love and passion. I will definitely be back. I can still smell the deliciousness of the bakery. Thank you.
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September 2023 by Kate Whitfield Jones
Lindsey did an amazing job on our 6month old goldendoodle! He was cut exactly as we asked, and she was wonderful at identifying how he would look best! She has a strong understanding of mixed breed coats and advised us accordingly. We are so pleased!
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September 2023 by Angela Holladay
The groomer did a great job with my girls! I would recommend them for sure!
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August 2023 by Adam Winning
Went there for years and scheduled grooming out months in advance. When I called they stated I had no appointments and didn't seem to care after spending nearly $300 a visit for my two dogs.Edit:No, they were not helpful. Didn't offer to do anything. I have since scheduled them at a different business and will no longer support or recommend your business.
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August 2023 by Jennifer Becker
I've been coming here since my chocolate lab was a puppy for self serve dog washes. I'm constantly impressed by the friendly staff. I recently started getting my his nails cut here and now I wouldn't want to go anywhere else. Becca and Morris are both professional and perfectionists! My chocolate lab is ridiculously high energy and can be a bit exhausting but the team members and groomers always love on him. They remember his name and always give him treats and hugs. The fact that my dog can't wait to get a bath and nail trim says everything I need to know about their services. One team member even commented that they saw Hobbes on the schedule and couldn't wait to see his happy dance. Hobbes is a crazy goof but they make us feel loved and welcome every single visit. Definitely recommend the mutter butter cookies! ?
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August 2023 by Alexis Clark
This was our first visit there and it exceeded our expectations. Teresa is awesome. There was no doubt in my mind that my fur baby would be well taken care of. She cared for my late lhasa apso for many years. We love her and would follow her wherever she goes. My CoCo loves her and she loves CoCo. The staff was amazing and very friendly. We ended up scheduling our next 2 appointments. Thank you. Thank you. Thank you!!!!
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July 2023 by Marcia Clement
So happy with my first grooming appointment for my puppy. She’s a difficult dog to groom, but they did a wonderful job! I highly recommend Treats Unleashed for anything you need.
