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September 2023 by Ken B.
So this is a three level Sam's, that said I went to one in St Charles that hurt my feelings. Sticking is a bit off from the Wentzville location, that said clean and nice....just avoid the weekends. Also do not appreciate the scanning on the way out. I understand it's in the contract, but it is false imprisonment which violates the constitution.
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March 2023 by Samantha H.
This store is clean. They are a bit over protective about showing your Sam's club ID.I get upset when our elders are not spoken to respectfully. They lose a star for that. Because they have no excuse for not being kind. Ok, they get 3 stars. Shopping here was fun for me. But the kind lady in front of me one could not find her glasses and two could not find her Sam's card. The employee spoke down to her as if she was trying to gain access to Buckingham palace. Just uncalled for rude. Other than that it was a pleasure to shop. Yummy snacks and cleaning supplies. This store is safe and I will return. Unless they are rude to another person. Then I'll never return. Omg the backed goods are amazing.
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March 2023 by Anne Cope Hart
I do recommend Sam’s but they need to have someone answering the phone in they have listed on their web page! The number is answered but the department I need to talk to will not answer their phone. I let the phone ring until it automatically shut off two times yesterday & once this morning!
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November 2022 by Chris L.
Had alcohol at the forced checkout. Assistant took a long time and had a bad attitude. The machine spit the receipt on the floor. What a horrible customer experience. Costco for the win!
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March 2022 by Rue Antoinette
Great service ~ happy customer!
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February 2022 by Shellye Backues
I would not recommend ordering from their bakery. I picked up my kiddos birthday cake today and it looks nothing like the photo in the book and they left all the iced decorations off the top of the cake. The rose border on the side wasn’t done with the correct tip and it’s just swirls of icing smashed together. Definitely a complete disappointment.
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December 2021 by Randy W.
Terrible service. Why do they have a phone. They don't answer it. Workers don't seem to like job. Left hand doesn't know what right hand is doing. Little organic Costco is 100better.
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October 2021 by Eli W.
Best store for buying things in bulk. Sure it's nothing too different from a Costco but it really just depends where you live. The 1$ pizza is a reward for spending six hundred on grocery's that will last for a month. The store is very well kept and arranged nicely. My favorite part is the pharmacy in the back of the store. I got my my Covid vaccine and flu shot back there. Mask's aren't required but are, like every place else, strongly suggested. I would say the membership is worth it.
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September 2021 by Jill Whitaker
This location seems to always disappoint me. Thank goodness for scan and go. But today I could not believe how bad the bathroom was, I feel like I need to shower when I get home. Upon mentioning it to customer service the reply was we don’t have any maintenance???? I don’t know how to even respond to that.
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August 2021 by Dan A.
I can't think of a single way that Sam's club is better than Costco. Everything at Costco is better - from the product mix to the employees. The employees here all are unengaged and unmotivated to help. I wanted to cancel my membership because the customer service is so awful but after waiting in line at the customer service counter for over a half an hour, I joined several other customers and just gave up and left.
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April 2021 by Suzanne Flaherty Osredker
Great experience. Love self checkout.
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October 2020 by Bill S.
Sam's and Costco are my stock up stores.I get my fresh chicken breast here to grill and box of washed salad here regularly. It's also a great place to find furniture pieces at a huge discount over traditional furniture stores. I'm sitting in a Sam's recliner right now!I bought Walmart stock years ago....and it's paid off handsomely! A very well run company that millions of people depend on for reasonable priced goods.
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September 2020 by Sarah S.
The bakery staff is wonderful! The afternoon shift bakery Associate really helped me a ton. She made sure my daughte's baptism cake was perfect
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September 2020 by John G.
This is a great store for all your needs,?unfortunately you have to buy some items in bulk. It can be challenging for a small family but us two manage well. They have great prices on their food products, detergents, dog food, etc! Unfortunately due to this Covid Plandemic their supplies are limited and sketchy at best. I always buy the healthy choice fudge bars that contain about eight sugars and they don't have them anymore or right now. But their prices are great and it's worth being a member!
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July 2020 by Barb Heck
Was told that the carts were NOT weatherproof and couldn’t be taken back outside unless you promised to bring them back!
