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November 2023 by Epic Eats
Requested yesterday morning Nov 15 to reserve a vehicle I wanted to check out. Sales rep called me super fast to check it out saying its available showing me videos and stuff. I’ll come the next morning Nov 16 to test drive it. Thought everything was all good until he calls me in the morning and said the car was sold last night. I thought when you requested to see a vehicle they hold it but apparently not smh. I mean I don’t work at car dealerships, tell me right off the bat first come first serve then I would have tried to make time to get out there.
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September 2023 by Ed W.
I responded to a add on Facebook for a truck. I set up an appointment to look at it first thing the next morning. I showed up as a I promised and when I got there they said a person just walked in is looking at the truck and that I can wait or look at something else. This is either a lost leader tactic or this car dealership franchise has no integrity in the their sales tactics. I would not give this company business. If they treat you this way at the beginning then there is no chance you will be treated with respect and integrity throughout the process. Not a great way to do business. This is tue second time I had a bad experience with this company (Lou Fusz network) There are so many choices out there so don't spend your hard earned money and time on this one.Just look up their ratings on yelp. It's not a good sign when there are way more negative ratings than positive. This tells you they do all these shams on purpose as a a sales tactic and do not care what people think. Keep that in mind. Like I mentioned there are way more other dealers out there. You don't have to be treated like a sales number. I have been in sales my whole career and always kept integrity and mentored my teams that way. I always been top sales person and my teams always made their goals. You don't need to have sham sales tactics to win. It's harder work and takes intentional disciplines but it works.
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June 2023 by Emily W.
Had a pleasant purchasing experience with Collin and staff. Felt I got a fair deal for my trade, and now I have a gorgeous new ride. I've always trusted in Ford products, and this is my second Lincoln. Thanks!
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June 2023 by Amy B.
I would absolutely never buy a vehicle from them again. 4/29 traded in a vehicle. 5/27 get a phone call from the finance guy stating they had to pay a little more on my vehicle than they thought and requested more payment from me over the phone. I returned his call that same day. he did not reach out again to me until 5/6. I denied the payment he stated this is absolutely my fault and you need to pay it. Unprofessional.
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May 2023 by Nicholas W.
Machaela Byrne is the best , she is personable, knowledgeable, professional and great to work with. Machaela and the rest of the staff at Lou Fusz Ford made this the best car buying experience ever!
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March 2023 by Michael W.
Terrible business practices with charging over MSRP. They continue to add upgrades to basic models to raise the price exponentially! Greediness!!
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February 2023 by Lisa T.
UNPROFESSIONAL! I used Kelly Blue book to see what the value of my car was and I started receiving daily calls/texts/emails/videos from Collin. I asked politely for him to stop calling and if I wanted to sell it, I would call them. He continually texted and emailed. When I called to let him know he has crossed the line I felt he was harassing me he was confrontational. When I called and spoke to the sales manager, Jeff he also felt what Collin was doing was "just following up". As I'm talking to Jeff I can hear Collin in the background laughing and making sarcastic comments. There are MANY places to buy a car or sell one and I would NOT recommend using them.
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October 2022 by B H.
Bought our new Ford SUV at Lou Fusz in December 2020. It has had non-stop issues with the driver's seat and exhaust. One of the Ford techs cobbled together the panel that houses the seat controls so that one day it completely fell off. The mechanic left a bracket loose and had to point it out under the lift to the service manager. They act like they have automotive knowledge but are oblivious. Now they want $300 out of pocket to replace even though the warranty still covers it. The exhaust has made rattling sounds since it's had 5000 miles and it has fallen completely off. They had a service porter pick up our vehicle once and I was able to track them the muppet ran it hard and burned up a quarter tank of fuel in under 50 miles travelled. We have small school aged children and I am a disabled combat veteran that has several appointments to attend during the week. We have been waiting for a service loaner for over a month to get further repairs completed. How is there a shortage when Lou Fuss owns over a dozen dealerships? This has been the worst dealership I have ever dealt with, the service manager has yet to return calls. We have owned Honda, GMC, Ram, VWs, Dodge and had the best luck with Ram dealerships. Either way, we will never purchase from any Lou Fusz dealership due to crummy customer service and will be sure to spread the word among the communities we are involved with. Attention automated message: Management is obviously part of the problem.
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August 2022 by Eric D.
(Updated review further down) Went into to sell my 2019 black mustang gt for 37k, possibly do a trade in. Ended up looking at cars and was going to trade it in for 37k. The salesman, William, went off to get the paper work finalized and when he came back, almost freaking out that it was a buyback car from Ford. Convinced me that it wouldn't sell worth anything and I should get out of that car as soon as possible. So I found something and got pushed to buy it. Selling the mustang for way cheaper than I intended. Caved in and did it. Looking on their site now and I see the same mustang that was "horrible, a lemon car, practically worthless" being sold for almost 40k. The previous place I bought it sold it to me for 33k. So someone is going to get ripped off by this messed up and corrupt business. Not caring about their customers, just the money they see coming in and will do what ever they can to get it. I didn't even want the car they sold me but their honeyed words got to me, sadly.(This is an updated review from the last one I posted about Lou Fusz Ford.)After posting the first review, Lou Fusz Ford replied saying "We appreciate you taking the time to bring this issue to our attention, Eric. We will be passing your message along to management, and we are sorry to hear about your negative experience in our store. We hope to resolve this issue." So since they wanted to try and resolve the issue, I submitted something into their site, giving them my email so they can contact me about the issue. The salesman that I interacted with st the dealership ended up texting my cell phone, asking what exactly the issue was. So I told him straight out what it was, then the General manager, Jason Catlin, apparently took the salesmans cellphone and proceeded to send messages in response to mine. Sending a hefty amount as well. Note, I gave them my email to message. I never wanted them to send me messages to my cell phone. But within the the messages the General manager was sending me, he treated me as if I was an absolute idiot, gaslighted me, put words into my mouth that I never said, insulted one of my friends which is a retired cars salesman, Denied things that were said during my time at the dealership, fought about how there was no reason for me to be upset, and that there was nothing to talk about. I requested multiple times to move these conversations to the email I requested them to message in the first place, but he continued to argue about how there was nothing more to talk about. By the time he agreed to emailing, he gave me his and continued to shut me down within the same message. I was completely dumbfounded on how unprofessional he handled the situation and on top of that, doing it all over one of his salesman cell phone. I've come to the conclusion that Lou Fusz Ford is just a completely dishonest, manipulative, money hungry dealership. With the General Manager acting like this especially during buisness hours, that's a horrible face for the dealership to have. They never wanted to "resolve the issue". They just made it so much worse.
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November 2021 by Michelle L.
I purchased a 2021 Ford Bronco (yes the real one not a sport) from another dealership. I have decided to go to Lou Fusz Ford for service because it's the closest to home. I went in for my first oil change on 10/27 and everything went smoothly despite the appallingly bad reviews. I had a 9am appointment. I arrived at 8:57 and I was leaving at 10:15. Obviously there is nothing wrong with the vehicle since it's brand new. Brandon helped me and he was pleasant. He even reminded me that I could pay for the service with my Ford Pass Rewards. Great, see you in 5000 miles!
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April 2021 by A K A.
I tried to purchase the truck in the image (attached) Lou Fusz had advertised for $61,923 as displayed on Autotrader. I knew enough about the truck and market to know the truck was what I wanted and the price was fair. I offered the Lou Fusz Salesperson, Abigail, exactly what they were asking and said I will take the truck for the advertised price. Abigail was professional and helpful and said she would have to run it by the manager to see if I 'qualified' for the price. You guessed it! I did not 'qualify' for the advertised price and my price would end up being about $2,000 higher than advertised after the manager at Lou Fusz played their games. I should have walked then, but tried to find some middle ground between what they promoted the vehicle for sale at and what they offered. Management would not budge so I ultimately walked after wasting a couple of hours.Lou Fusz operates like an old-school car dealer with tricks and games and bait and switch pricing. This is not uncommon, but is unfortunate. I purchase many vehicles and have found dealers that sell vehicles for what they promise and advertise with no games. They make it easy and pleasurable! When you find such a dealer, do business with them. Brands like Tesla with incredibly simple on-line purchase processes will end up driving the old style, game playing dealers like Lou Fusz mostly out of the system and hopefully Ford will find better people to represent their brand because Ford is doing some great vehicles these days! Beware!
