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February 2024 by Cee Cee
Worst place ever! Do NOT get your car serviced here! I took my truck here to get my high pressure fuel pump replaced. A couple of weeks later after getting it serviced, my check engine light came. I checked the errors and it was fuel pump errors so I took it back to them to take a look at it. They told me the throttle body needed to be replaced. I called my local car dealership repair shop for a 2nd opinion and gave them the codes and details and they said its sound like a fuel pump issue and if I bring it in they can take a look. I called Firestone back and told them that I would be taking my truck to the car repair shop to take a look at it and replace the throttle body, if needed. Ralph was trying his best to get me to let them do the repair. He even dropped the estimate price, but I still declined. When I went to get my car, I reviewed the receipt, (btw they charged me a diagnostic service charge) and I saw that they replaced my high pressure pump under warranty. They did not mention this when we spoke on the phone when they called. They know they did not replace my fuel pump the 1st time so they actually had to replace it this time. Ralph was also unavailable to speak whenever I called. This is unusual, he always is available. By the way, there was nothing wrong with my throttle body. Do not take your car here! They are scam artist.
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February 2024 by Oh Janet
I took my BMW to the Chesterfield location specifically because they have technicians who are experienced working on them and I was not disappointed. The service was great, they are very thorough and maintained communication with me while my car was in for diagnostics. I wouldn't hesitate to visit this shop, I know I will be returning when my car needs something.
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January 2024 by Leslie Giuliani
Google says they are openUntil 7pm. I arrived at 5 and they were closed but there was an employee named Brian who was still there. He came to the locked door and I mentioned that I had a low tire that needed air and he was nice enough to check all my tires and fill them all! Really nice of him and I really do appreciate his kindness in helping me. Cheers
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November 2023 by Dhruv Gaonkar
Horrible customer service and rude staff
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October 2023 by Bharath Reddy D.
worst service at this store They loot money for unknown repairs and even the problem will not be resolved. recently I gave my car for stopping while driving they mentioned it' was a battery problem and they replaced with new battery but same happening now .
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October 2023 by Pamela Reynolds
I made an appointment to have light bulbs replaced in my headlights while I waited. Specifically, it was an appointment to wait. When I got there, the manager told me they don’t make wait appointments, and he had no idea when he could do my work. I asked what time I could come back, and he said he had no idea. What a way to run a business!
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September 2023 by Jason Mayer
Scam artists. I asked for brake pads, because I had just replaced my rotors, pads and calipers 15k miles previous. They said they would not just replace the pads and that they could show me that they were worn. I said that's fine, replace the pads and the rotors, but I wanted the old rotors so I could look at the rotor with my neighbor who is a mechanic. They said they would not do to that and refused to service the vehicle.Service: Brakes
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August 2023 by Trenton W
Old manager is gone, work is slower, and quotes were changing price with every call made. Took days to hear back even with an appointment. Also attempted to charge $800+ for spark plug replacementService: Auto engine diagnostic
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July 2023 by Brian Short
Not a review but a hoping someone can answer...do these guys have techs that are familiar with Subarus. This is a location covered under my warranty.
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July 2023 by Mike C.
Awful service. They have terrible communication and took far too long for simple service. On top of this, I was treated rudely. It was just awful. Do not go to this location.
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May 2023 by Alex Carson
Ralph and his team are great! They do excellent and quick work. The best thing about them is that they assess your car and tell you what you need not what they want to sell to you. They’re very easy to work with and make it convenient to get your vehicles worked on.Services: Steering & suspension repair
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April 2023 by Andy B.
February 2023 I brought my truck in for an oil change, power steering pump replacement, and tire rotation.Problem 1: they only put in 5 qts of oil in a truck that holds 7.Problem 2: they ruined my serpentine belt that had to be replaced by another shop a week later.Problem 3: power steering pump failed not even 2 weeks later. Had to have repaired by another shop.Problem 4: dropped my truck off the lift with body damage during repairs.Igor stated upon pick up "nothing can be done about body damage" and I had to file a claim with their insurance. First he gave me a number to a scammer who literally tried to steal my personal info. Then finally gave me the right claims numbers. After numerous attempts, never heard from claims department. Ended up running thru my insurance in hopes it would be subrograted. Repairs to the body were $2,500.Added 2 qts more oil since they couldn't figure out proper oil amount.New serpentine and replacement of faulty pump cost me an additional 1k on top of the 800$ I paid.Numerous attempts with Firestone to be refunded for original faulty work led to 0 reward. Now stuck with 2k in repairs.This shop used to be my go to. We were loyal customers for 6 years. If you drop someone's car off a lift then did faulty mechanical work, you would hope someone would make it right.I have been back and forth with corporate Firestone attempting to recoup my original cost on my power steering pump and oil change and no one cares. Considering we have had a Firestone credit card for years, we have no choice but to pay for the faulty work and shut it down.I never knew customer service and doing the right thing would be neglected in 2023 especially after our loyalty to this company.Working Americans just being rolled over my corporate companies. Sigh. Such a disappointing experience.
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March 2023 by Austin Lockhart
Needed a tire changed, 2 hours before close. Tire had to be ordered. I left my car there overnight, and 45 mins after opening the next day the tire was changed and the car was ready to be picked up. Excellent customer service and quick repair. Would definitely return for other services and would highly recommend to other customers!Service: Tires
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March 2023 by Natay Chapel
Let me preface this with the fact I have been a Firestone customer for over ten years, I have never had a problem at any other location, except this one. I trust this shop about as far as I can throw my car. First off they don’t do appointments, they always want you to drop your car off for the whole day; you can imagine how well this works for a working individual who relies on their vehicle everyday. Secondly when they break parts doing their job incorrectly, then they charge YOU for it! That’s how good their customer service is. And ladies, don’t fret, they talk down to their male customers as well, they speak to everyone in a condescending manner no matter who you are or how much mechanical knowledge you may have. I took my vehicle in for a standard oil change with tire rotation and left with a $400 bill! Never had this experience at any other Firestone. I would go to a drive through mechanic before ever giving this place my business again.Services: Wheel alignment
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February 2023 by Jennifer Braud
I’ve been taking both of my vehicles here for all of their service needs. The owner and his staff are reliable, honest, upfront, knowledgeable, and a tech savvy business.
