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April 2021 by Diane G.
On March 5th I took my sweet boy in for a haircut. Within 15 minutes of bringing him home he was gone. I don't know and never will know what happened but I do know I was absolutely hysterical. All I could think to do was get him back to the clinic. The staff wouldn't let me in the door. They offered to take him from me BUT they wanted me to go back to my car. I refused and pushed my way in the door. Please note there was NO ONE in the clinic as it was closing time and at no point was I ever within 6 feet of the staff while holding my dead baby. They kept insisting I put on a mask ... I didn't have one and they didn't have one to give me? I didn't even have any shoes on ... I was in a daze. When the doctor finally came into the room they ushered me into one of the exam rooms which they could have done from the very beginning. I've been going to this clinic for the past 10+ years. I completely trusted the staff with my babies BUT never again. The way in which I was treated is unforgivable. The staff was cruel, rude, uncaring and showed no emotions at all. To date NO ONE has bothered to apologize for their actions or to even say they were sorry for my loss. I understand COVID-19 restrictions when the risk is present but where were their hearts when I needed help. I would not wish the way Simon and I were treated by these ladies on my worse enemy. We both deserved better. - Diane Gibbs Sent from my iPhone
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February 2021 by Marlene Thorn
From the moment we walked in, it felt like a family atmosphere. My puppy did not flinch when he had his shot. Also, he did not want to leave. Wonderful staff that gave me advice and tips.
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December 2018 by Amy L.
Had a wonderful 'emergency' visit here this past weekend while visiting family in Chesterfield. My dog had come down with an infected sore and I felt I needed to act quickly and not wait to see our vet at home by waiting until the end of our trip. Not only did Chesterfield Veterinary Center get us in quickly (I called at 4:30 p.m. on a Friday and had an appointment at 5:15 p.m.!), but upon arrival, we were greeted so warmly and compassionately at the front desk. We really appreciated the service we received and the great care the staff took with our little guy. It made my entire weekend knowing our pup was given the medication he needed to begin healing, and our trip was saved. Thank you!!
